Harry Hornbill

Hello everyone, The latest update of Document Manager (482) has been released to live. The change log for this update is as follows: Fix Display bug when viewing document list view as a basic user

Hello everyone, The latest update of Hornbill Core UI (1552) has been released to live. The change log for this update is as follows: Fix Employee Portal - Button color - if not defined in the widget, it should take the one defined in the AdministrationBasic User - Sometimes the top navbar disapeared after a few clicks.

Hello everyone, The latest update of Project Manager (392) has been released to live. The change log for this update is as follows: Fix Display issue with project template logicIssue with UI display for project tasks

Hello everyone, The latest update of Hornbill Core (121) has been released to live. The change log for this update is as follows:

Hello everyone, The latest update of Admin Tool (1451) has been released to live. The change log for this update is as follows: Fix Worflow - BPM - Editor: Automation node property sheet shows loading icon when selecting an entity that has no available flowcodes to use.ITOM - Package Creator - Package editor: Fixed a bug when selecting the current select file it was deleting all unsaved data without prompting for confirmation

Hello everyone, The latest update of ESP (3530) has been released to live. The change log for this update is as follows: Fix The activity::activityStreamQueryItem operation was still referencing deprecated cafs_raw format instead of /secure-content/ endpointThere was a problem with app-strings endpoint not correctly returning an empty array which could cause CORS errors in the browserThe maximum allowed columns and rows related settings were incorrectly enforced for all report output types. It was only meant to be enforced for HTML and PDF report output.The demotion of user to basic or deleting user should remove user's Application Subscriptions

Hello everyone, The latest update of Live Chat (139) has been released to live. The change log for this update is as follows: Fix The application subscription details were not correctly populated

Hello everyone, The latest update of Project Manager (390) has been released to live. The change log for this update is as follows: Fix Issue with loading initial role dataIssue when adding projects to programmes

Hello everyone, The latest update of Hornbill Core UI (1550) has been released to live. The change log for this update is as follows: Change Custom buttons - add option to display a confirm dialog before invoking a autotaskCustom buttons - allow for complex expressions when defining if custom buttons should be shown and add the ability to check against the user, their role or groupImproved keyboard navigation when entering a page. Press TAB to access the first element in the viewNotifications Popup - Message is not showing WiKi text anymore to simplify the preview. Also the click area includes the text itself and not only the time of the notification.User Settings - Removed experimental text from Dark ModeEmployee Portal - Progressive Capture Cap - Knowledge - Added left spacing ( https://community.hornbill.com/topic/19807-predictive-help-in-summary-field/?do=findComment&comment=103031 )Employee Portal - Search Service - Option to filter by type ( https://community.hornbill.com/topic/21464-is-their-a-way-to-remove-categorys-on-the-search-bar/ )Fix Nano Training Popup - Added space between "Read Late" and "Got It" buttonsService catalog - New request not loading after finishing pro captureRequest list is not loading in mobiles like iPhoneForm Designer - Unable to edit individual fields

Hello everyone, The latest update of Board Manager (202) has been released to live. The change log for this update is as follows: Fix Ignore error if BPM trys to update card with no changescss issue effecting other applications

Hello everyone, The latest update of iBridge Content Pack (229) has been released to live. The change log for this update is as follows: New Cloud Automation for intY Cascade. Automation to update an organisation subscription. See the Hornbill Wiki for more information.

Hello everyone, The latest update of iBridge Content Pack (228) has been released to live. The change log for this update is as follows: New Cloud Automations for Jira Cloud - Get Issue operation, that returns details of a Jira Issue.Cloud Automations for Jira (on-premise) - Get Issue operation, that returns details of a Jira Issue.Change Cloud Automations for Jira Cloud - Improved exception handling for all operations. Operation will now pass any returned errors into the new errors output parameter instead of failing the operation.Cloud Automations for Jira (on-premise) - Improved exception handling for all operations. Operation will now pass any returned errors into the new errors output parameter instead of failing the operation.

Hello everyone, The latest update of Service Manager (2402) has been released to live. The change log for this update is as follows: New New Hornbill Automation 'Requests > Authorisation Decision > Clear' to clear the approved/rejected decision on a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#RequestsChange Enhanced the table 'h_itsm_request_team_assignment' with a new column called 'h_assignment_by' to record the person who performed the assignment action.Deprecated APIs have now been removed. The removed APIs are: Asset::updateAsset, AssetsBasic::updateAssetBasic, AssetsComputerPeripheral::updateAssetComputerPeripheral, AssetsComputer::updateAssetComputer, AssetsMobileDevice::updateAssetMobileDevice, AssetsNetworkDevice::updateAssetNetworkDevice, AssetsPrinter::updateAssetPrinter, AssetsSoftware::updateAssetSoftware, AssetsTelecoms::updateAssetTelecoms, Charts::smReorderCharts, Faqs::updateFaqViewCount, GenericFilter::smGetCustomFilters, Requests::getLinkedRequestsForClosure, Requests::getLinkedRequestsForResolution, Requests::guestAttachFile, Requests::guestAttachFileFromSession, Requests::guestCanViewRequest, Requests::guestGetFileAttachmentInfo, Requests::guestLogRequest, Requests::lookupCustomerEmail, Requests::smGetDetails, Requests::smGetReqDetails, Requests::updateTimeline, Services::deleteService, Services::smCreateService, Services::smSelfServiceGetService, Requests::addQuestions and RequestTimers::guestAddRequestTimer.The feature 'My Boards' in the Service Manager app has been superseded by the Board Manager app. - Click here to find out how to migrate to the Board Manager app https://wiki.hornbill.com/index.php?title=My_BoardsFix Questions marked as mandatory are not enforced. {PM00169561}Reference field in the Requests list to cater for longer references. {PM00169456}The Resolution Timer could be incorrectly marked as breached when using the pause timer functionality on resolution. {PM00169503}Error in 'Requests > Get Request Information > Progressive Capture Answers' Hornbill Automation when the field answer contains a JSON object. {PM00169376}No loading indicator or error reporting in the assets list. {PM00169202}New asset images are not displayed within the progressive capture on the Employee Portal. {PM00169257}FAQ images are not displayed in the Knowledge Centre within the progressive capture. {PM00168972}Service drop-down in the request Global Search is not sorted alphabetically. {PM00169168}

Hello everyone, The latest update of Admin Tool (1449) has been released to live. The change log for this update is as follows: Change System / Application - Settings: advanced settings are hidden by default. Added option to include them.Workflow - BPM Editor: Hornbill automations - allow deprecated flowcode alternatives to be loaded from a different appFix Apps - - Roles - Detail: Add all users popup does not show the By Organisation selectboxSystem - Security - SSO Profiles: Auto update certificates flag being ignored.

Hello everyone, The latest update of Live Chat (137) has been released to live. The change log for this update is as follows: Fix Issue with session list retrieval

Hello everyone, The latest update of Hornbill Core UI (1536) has been released to live. The change log for this update is as follows: Change Application Picker - Added option ''Get Support'' and updated some strings in that area.On the editing custom buttons dialog if no label is supplied then display the tooltipFix Added proper text wrapping to user profile cardEmail View - When scrolling, the list was not showing the correct number of emailsList of applications isn't visible when triggered 2nd timeSpacing between form sections in Supplier ManagerActivities - BPM Task capture fields - All co-worker fields do not show suspended users and properly filter user types (user+basic/user/basic)Progressive Capture - Switch between cloned flows was causing problems and open "random" nodesActivities - Can't download attachments when activity is completedApproval - Added word breaking in the detailsEmail View - Not possible to switch back to HTML Format after switching from Text Format

Hello everyone, The latest update of Project Manager (389) has been released to live. The change log for this update is as follows: Fix Issue with retrieving project cost audit informationIssue with error handling when trying to add invalid co-workers as project stakeholders

Hello everyone, The latest update of Supplier Manager (198) has been released to live. The change log for this update is as follows:

Hello everyone, The latest update of iBridge Content Pack (227) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Microsoft Teams - Create Chat. Fixed issue when creating/retrieving chat session directly after a token refresh.

Hello everyone, The latest update of iBridge Content Pack (226) has been released to live. The change log for this update is as follows: New Cloud Automations for Microsoft Teams - Chat. Create and send messages over private, one to one chats in teams.Change Cloud Automations for Azure. Updated documentation for Update User operation.

Hello everyone, The latest update of Board Manager (201) has been released to live. The change log for this update is as follows: Change Add option to disable manual moving of cards to board configurationFix Unable to edit properties of Seperator

Hello everyone, The latest update of ESP (3529) has been released to live. The change log for this update is as follows: New Added new admin::keysafeOAuth2Revoke operation used to revoke OAuth registrationsFix When demoting full user to basic incorrectly removed all organisation/group associationsFixed an issue where dev::applySchema was returning success even if the schema apply action had failedStops the system from processing the reports further when the maximum is reached and to return an error report as the output. Updated the HTML templates for the reports so that the error message can be produced and displayed.

Hello everyone, The latest update of Admin Tool (1447) has been released to live. The change log for this update is as follows: Fix System - Security - Keysafe: Default values for fields being set over already set value.Keysafe oAuth key token revoke feature

Hello everyone, The latest update of Timesheet Manager (181) has been released to live. The change log for this update is as follows: New It is now possible to associate time against organisationsFix Issue with creating visibility records on app update for non active co-workers

Hello everyone, The latest update of Project Manager (387) has been released to live. The change log for this update is as follows: New It's now possible to filter programme projects by project sub status in the projects overview view on a programmeFix Issue with using the slider on milestones to set progressIssue with display of project types and project templates in admin tool