Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1683) has been released to live. The change log for this update is as follows: Change As from now Internet Explorer borwsers can not work with Hornbill. If you use IE please switch to an alternative browser. https://wiki.hornbill.com/index.php?title=Getting_Started#System_Requirements - Find out more: https://community.hornbill.com/topic/22336-ie11-support-is-ending/Admin - Platform Conf - Imag Library: When updating image file do not clear record properties, just change the image.Fix Admin - - Users: When using a hyper link to access app users list get permission deniedConversations - Sometimes when receiving a message the view moves up leaving an empty gap at the bottom

Hello everyone, The latest update of Project Manager (410) has been released to live. The change log for this update is as follows: Fix Unable to access project manager admin features

Hello everyone, The latest update of Timesheet Manager (203) has been released to live. The change log for this update is as follows: Fix Unable to select a team when defining timesheet visibility

Hello everyone, The latest update of Hornbill Core (164) has been released to live. The change log for this update is as follows: Fix BPM Processing: Hornbill automation - Entity Contact - Update: Fails when try to update the contacts organisation ID

Hello everyone, The latest update of Service Manager (2663) has been released to live. The change log for this update is as follows: New Extended the data provider options with a new option called 'Get Organisations' in custom forms in Intelligent Capture.Fix Global sub-statuses are not visible against requests and services after editing in the admin view {PM00172735}The Customer Search form in Intelligent Capture was not displaying customer data as configured in the app-setting: 'app.core.userSearchTemplateProperty' configuration {PM00172711}Custom filter on request list returning unexpected results. {PM00172642}When the buttons are set as disabled on the asset upload page, they appear disabled but are still clickable. {PM00172245}Option to include/exclude closed requests from the Linked Entities section of an asset. {PM00171637}On hold duration period was not calculated correctly in the 'Requests > Update Request > Place On Hold' Hornbill Automation node. {PM00172620}Unable to select a service when creating a routing rule template of type Service Request.Linked request section not displayed after associating a request. {PM00172589}Image display issue on the list of assets to link in the assets details page when the asset inherits the image from its type.Unable to add a vendor when creating an asset through the Software Asset Management menu.

Hello everyone, The latest update of Document Manager (496) has been released to live. The change log for this update is as follows: New Added document manager itesm to the admin searchFix Loading more documents on scroll not working correctlyThumbnail view only showing 4 columns

Hello everyone, The latest update of iBridge Content Pack (296) has been released to live. The change log for this update is as follows: New Cloud Automations for Google Workspace - Operations to automate group administration in Google Workspace. See the Hornbill Wiki for more information. Cloud Automations for Google Workspace - Operations to automate user administration in Google Workspace. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Hornbill Core UI (1679) has been released to live. The change log for this update is as follows: New Accessibility - Added High Contrast Theme and moved the switch to the user's menu. Advanced options are in the user's profile/more viewAdmin - Platform Conf - Users: Added [Roles Assignment] tab for user info to make role assignment to user record a bit clearer.Change Admin - Adv Analytics - Widgets: Add adv sql option for Countlist widget items so can define from and where clause with joins.Admin - Platform Conf - Users: Add a bit more info on the right hand pane of user details.Admin - Platform Conf - Users: by default show active account users.Admin - Intelligent Capture - Editor: When editing custom form field can bind the value to another custom form field using select box.Fix Main conversation view - back button doesn't workAdmin - Platform Conf - Users: API Keys delete key conditions not working properly.Admin -> Platform Conf - User Templates: Error saving templateNanoTraining Popup - When video is running and the popup is dismissed the video keeps on runningWhen clicking on Hornbill Logo it won't scroll to the top as it used toAdmin - BPM Editor: Drag and select rectangle out of position since new layout update.Progressive Capture - Stop loading custom forms when used coworker search field against guest user

Hello everyone, The latest update of ESP (3623) has been released to live. The change log for this update is as follows: Fix The reporting::dashboardUpdate operation incorrectly updated existing dashboard definitionThe createdOn and lastUpdatedOn output params (data::entityMailTemplateList) were not correctly populated for default email templatesFields cannot be updated to an empty value when using indexer::docUpdate and indexer::docBulkUpdate.

Hello everyone, The latest update of Live Chat (162) has been released to live. The change log for this update is as follows: Fix Loading indicator remains when user cancels chatMultiple unnecessary calls made to load the session list when loading or refreshing the chat listchat popup doesn't always load in portal

Hello everyone, The latest update of Hornbill Core (163) has been released to live. The change log for this update is as follows: New BPM Hornbill Automation Task: Get Contact method added so can get contact details by id or logon id.BPM Hornbill Automation Tasks: Added Manage Contact -> Set Portal Login Credentials (allows process to update contact portal logon id and/or password)added flowcode op to help fix broken bpm task custom fields.Fix Modify getAuthorisationOutcomeDetailsByNodeId BPM helper flowcode so do not need data:getRecord right to get infobpm helper utility automation to get authorisation node by id

Hello everyone, The latest update of iBridge Content Pack (295) has been released to live. The change log for this update is as follows: New Cloud Automations for Azure - New operation to search and retrieve details about a user object from a given email address

Hello everyone, The latest update of ESP (3621) has been released to live. The change log for this update is as follows: Change The API admin::userGetRoleList has been expanded to include role details and effective privilege level properties in the return values Fix This will fix an issue preventing to install packages from the Hornbill package library or running some types of job when using the ITOM Free tier

Hello everyone, The latest update of Service Manager (2645) has been released to live. The change log for this update is as follows: New When an FAQ is marked as the solution to a request, a portal link to the FAQ is added to the request's resolution text. The translation string 'ui.app.com.hornbill.servicemanager.solution.faqLink' can be modified to customise the message.Enhanced the 'Asset' action tab in the request details page with an option to link all assets to the request.Fix Global asset search does not return results when repeating a search after navigating away.

Hello everyone, The latest update of SIS (3379) has been released to live. The change log for this update is as follows: New Added support for collecting installed software for FreeBSD systems.

Hello everyone, The latest update of Document Manager (495) has been released to live. The change log for this update is as follows: Change Update to supprt new core-ui layout

Hello everyone, The latest update of Hornbill Core UI (1669) has been released to live. The change log for this update is as follows: New Admin - Reports - Editor: Report user input prompt will show [starts with, ends with, contains] options when using [like, is not like] operator. Employee Portal Configuration - Added new image visibility - "Constraint". It limits the width of teh image based on the height. Meaning that the image will be cropped form teh screen. But it can leave blank spaces on both sides. Change Admin - Platform Conf - Customize - Portals: Add buttons to set the login id and password for portal contact accounts. Error message - Close button is has a bigger hit area (reported in https://community.hornbill.com/topic/22922-minor-enhancement-request-make-the-clickable-area-for-the-close-error-message-x-larger-please/ ) Internet Explorer - Made "End of Support" alert message more visible Updated UI layout - Does not have an impact on customers Fix Admin - Adv Analytics - Widgets: When first viewing widget editor the save button is always enabled. Admin - - Roles: Application rights tab does not refresh right items on initial tab selection. Employee Portal - Recently Viewed Widget - Showing time based on UTC and not Local Admin - Workflow - BPM/IC: duplicate >= option in form field conditions Admin - Reports: header layout labels wrong way round

Hello everyone, The latest update of ITOM (42) has been released to live. The change log for this update is as follows: New With this release we now show the correct package version used for the job. If the job was created before 23/05/2022 we might not have the version used.Fix There was a bug preventing to list the columns when creating an Asset Import job.In this release we fixed a bug when ordering the inventory table by the OS columnThe release fixes a bug in the breadcrumb when copying a job opened via the inventory section

Hello everyone, The latest update of iBridge Content Pack (292) has been released to live. The change log for this update is as follows: Change Utilities - Updated the Get Timestamp utility to return Unix timestamps in s and ms

Hello everyone, The latest update of Service Manager (2635) has been released to live. The change log for this update is as follows: Change A basic user can be set as the request's customer through the 'Requests > Log Request' Hornbill Automation suite.Fix Pagination on the Known Issues tab in the Customer Portal isn't working. {PM00172073}Intelligent Capture v2: Forms don't auto skip when the Pro Capture is restarted. {PM00172035}

Hello everyone, The latest update of Board Manager (244) has been released to live. The change log for this update is as follows: New Can edit the date a card entered the laneWhen opening a board you do not have rights to it should be possible to request access from that boards ownerAdd keyboard shortcuts for creating card and collapsing laneAdded single lane mode to allow you to view one lane at a timeChange View All Boards for Board Super UserAllow adding tags on card creationAbility to create new tags from card viewAdd placeholder for Label for time/date in config lane popupFix Lengthy separators should probably be truncated with ellipsesScrollbar off bottom of screen when designing boardsProblem when adding card to lane in BPM without specifiying the lanescrolling slow and jerky on large boards

Hello everyone, The latest update of ESP (3617) has been released to live. The change log for this update is as follows: New With this release we now store the package version for ITOM Packages Jobs when starting the job, this way when looking jobs in the past the version used is correctFix Reports are not able to be run by users with user IDs longer than 51 characters.

Hello everyone, The latest update of iBridge Content Pack (291) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Azure Users & Groups - fixed issue with modifying group memberships where members are external guests.

Hello everyone, The latest update of ITOM (39) has been released to live. The change log for this update is as follows: Fix This changes will avoid crashing when a schedule job does not include a reference

Hello everyone, The latest update of iBridge Content Pack (290) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Azure Users - fixed issue where external account UPNs were not recognised when Azure accounts are external