Harry Hornbill

Hello everyone, The latest update of ITOM (60) has been released to live. The change log for this update is as follows: Fix This release include minor bugfixes in the Create Job form

Hello everyone, The latest update of iBridge Content Pack (380) has been released to live. The change log for this update is as follows: New Clouds Automations for Hornbill - new operations to retrieve request details, and update request fields, between Hornbill instances.

Hello everyone, The latest update of ITOM Packages (75) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management - fixed issue where operations could not be run on an alternative Active Directory Domain Services instance

Hello everyone, The latest update of ITOM (59) has been released to live. The change log for this update is as follows: Fix With this release we fixed a problem when loading the function types when opening baseline packages

Hello everyone, The latest update of Service Manager (2737) has been released to live. The change log for this update is as follows: New It is now possible to view a breakdown of time recorded against an assetNew BPM operation 'Entity->Change Requests->Update Request->Details' to update the properties of a Change RequestFix Error when updating "Draft" bulletin {PM00174095}Notices don't always refresh when updated on Requests {PM00173985}Assignment form restricted to analysts that can update Incidents when "Raise New" button used {PM00174073}

Hello everyone, The latest update of Live Chat (171) has been released to live. The change log for this update is as follows: New If tab containing chat recieves a message when not in focus the tab title will display [NEW] to indicate a new messageAdded option for agents to enable desktop notification on new messages to existing chat when the browser window is not in focusAdd option for agents to recieve a notification toast popup when a new message is recieved to an existing chat if you are not currently viewing that chatChange Accept button moved into chat window to prevent accidentally clicking cancel button when trying to acceptFix No indication presented to user when a chat has expired

Hello everyone, The latest update of ESP (3683) has been released to live. The change log for this update is as follows: Fix Fixed a problem reported with measureGetDataKeysafe - fixed issue where keys with a primary type of OAuth2 could not be revoked.Failure to add default Admin Role to user

Hello everyone, The latest update of Customer Portal (88) has been released to live. The change log for this update is as follows: Change Minor optimisations in Intelligent Capture engine

Hello everyone, The latest update of Hornbill Core (180) has been released to live. The change log for this update is as follows: New Add custom Buttons Dropdown translationChange modified bpm flowcode setPortalAccessCredentials so if can handle base64 encoded password or plain text password.Fix Fix BPM Base64 Encode utility flowcode

Hello everyone, The latest update of Board Manager (269) has been released to live. The change log for this update is as follows: New Add a printable view for a boardFix display issue with seperators

Hello everyone, The latest update of Hornbill Mobile Catalog (193) has been released to live. The change log for this update is as follows: Change Minor optimisations in Intelligent Capture engine

Hello everyone, The latest update of iBridge Content Pack (379) has been released to live. The change log for this update is as follows: New Cloud Automations For VMware Workspace One Intelligence - Operations to interact with automation workflows. See the Hornbill Wiki for more information. Cloud Automations For VMware Cloud Services Platform - Identity and Access Management - Operations to manage CSP users. See the Hornbill Wiki for more information. Cloud Automations For VMware Workspace One UEM - Operations to manage devices and users. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Supplier Manager (256) has been released to live. The change log for this update is as follows: Change Added status filter to supplier contracts on the main supplier viewFix Issue when associating assets to suppliers and supplier contracts

Hello everyone, The latest update of Timesheet Manager (211) has been released to live. The change log for this update is as follows: Fix Unable to record time against service manager request actions

Hello everyone, The latest update of Service Manager (2732) has been released to live. The change log for this update is as follows: New Support for "Cancel" node in ICSupport for file uploads in IC custom formsFix Images do not load on select customer promptSearch for Corporate SLAs to link to a service does not return expected results {PM00173929}When raising a request from an email, co-worker and contact forms are not auto populated with person matching email address {PM00173923}Incorrect 'class' value displayed in the Assets in-policy list {PM00173795}Assets with custom prefix are not linking to a request when selected during intelligent capture {PM00173776}

Hello everyone, The latest update of ITOM Packages (74) has been released to live. The change log for this update is as follows: Change IT Automations for Active Directory User Management. Updated the Create and Update automations to support the setting of the Account Expiration Date & Time.

Hello everyone, The latest update of Hornbill Core UI (1743) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Email: Domain and shared mailbox - add support for Microsoft 365 Mail Read-only (no smtp) connector (requires server build 3678)Admin - Workflow - Bpm Editor: When pasting nodes only copy connections between pasted nodes.Fix Admin - Workflow - BPM - BPM Editor: Changing a decision exit condition to "no match" does not enable save flag.Admin - Platform Conf - Portals: In contact access tab searching for contact refreshes tab view so cannot search properly.Admin - Workflow - Intelligent Capture: When access control is switched on disable paging (temporary fix while wait for server fix)Admin - Global Search: Searching for site and clicking site link goes to 404 page.Admin - Workflow - BPM Editor: Task based nodes were sending some default flags which are not used in schema anymore, and causes validation issue.Activities - Activity Popup - Switching template not always clear title/description when are emptycustom button config popup not wide enough

Hello everyone, The latest update of ESP (3677) has been released to live. The change log for this update is as follows: New Added new API bpm::captureValidateAdded new API bpm::captureSaveDraft which should be used instead of bpm::captureSaveChange Added new API bpm::processGetState2 which should be used instead of processGetStateAdded new API bpm::workflowSaveDraft which should be used instead of workflowSaveWhen saving a workflow with the validate option, the XML Schema checks are now also performed.

Hello everyone, The latest update of iBridge Content Pack (376) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Azure Active Directory. Fixed issue in the Users > Create operation where the UPN was not returned when an email address was not created for the new user.

Hello everyone, The latest update of Hornbill Core UI (1741) has been released to live. The change log for this update is as follows: Change Employee Portal - Service View - FAQ - Added option to open an FAQ in a new tab or copy the linkDisplay Custom buttons in a drop down when there are more than 5 buttons with text labels (Note: the amount of buttons that trigger this change can be configured on the custom button config popup)Admon - Plaform Conf- Users: Can now set the users home org on the details tab.Fix BPM - Human Task Submit button not enabling (Custom fields - related to mandatory date input)Admin - Workflow BPM Editor: Blank stage description translations causing validation errorAdmin - Workflow - BPM Editor: Process access permissions not visible to "owner"Inteligent Capture - properly showing apostrophe in coworker namesAvailability Menu - Sometimes the message was not being displayed after changing (only affected the UI)

Hello everyone, The latest update of Document Manager (503) has been released to live. The change log for this update is as follows: Fix Cannot view/edit email templates for document managerDocument page shows Documents I own and due foir review items when a full user has the doc manager portal roledefault fonts not correctly showing in preview mode

Hello everyone, The latest update of Customer Portal (87) has been released to live. The change log for this update is as follows: Fix Improved the page loading speedSelf Register Page - Title appears twiceVersion number showed **IN DEV** - Now changed to Build Number instead of Version.

Hello everyone, The latest update of Hornbill Core UI (1729) has been released to live. The change log for this update is as follows: Change Availability Box - Updated styleConfiguraton - Apps List - Removed SubtitleAdmin - Platform Conf - User Accounts: When managing the user roles you can now search for a user from which to copy role assignments fromAdmin - Workflow - BPM Editor: when moving group node, hide connections inside group to improve responsivenessAdmin - Workflow Bpm Editor: various changes to try improve stage loading performance and clean up memory usage.Fix Employee Portal - Footer - Not showing strings assigned to other companies. It shows always the Primary Compant strings.Admin - Reporting - Reports: When swapping between managing applications the list of reportable tables gets mixed up when selecting add table.Admin - Apps - Roles: The assign all users popup in role info view does not load the organisation group picker.Admin - BPM Editor: Dropping note into group node corrupts note position info and breaks stage initialisation.Employee Portal - Request Details - Post box shows now a better background colourAdmin - Platform Conf: Manage lists option not showing to users with just that priv.admin pages don't appear in history and cannot be bookmarkedAdmin - Platform Conf - Domains/Shared Mailboxes: Setting Auth Type to GoogleMail not updating correctly.Date Input - Calendar is not always visible if opening in a very small screenAdmin - Business Processes - Editor: Do not auto move via nodes when moving selected node/s that are connected along path.

Hello everyone, The latest update of iBridge Content Pack (372) has been released to live. The change log for this update is as follows: Change Cloud Automations for ServiceNow Customer Service Management. Updates to the Case Create and Update operations to provide the ability to populate the Case Description field, as well as additional/custom fields.

Hello everyone, The latest update of Service Manager (2722) has been released to live. The change log for this update is as follows: Fix Error when deleting a FaqInfo Message text not appearing on Priorities form in Intelligent Capture {PM00173651}Changing the Request Type during IC causes other forms to misbehave {PM00173641}