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TrevorHarris

Hornbill Developer
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Posts posted by TrevorHarris

    Preview new GUI ending a chat

    in Live Chat

    Posted

    Hi,

    There is no difference in Livechat between the old and new UI.  The Mark as Resolved button will be available in both, possibly the chat session was already closed by the other user, in which case the Chat would be already closed so the button won't show

    Thanks

    Trevor

    • Like 1

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    17 hours ago, AlexOnTheHill said:

    I have noticed also that if you have an email in your timeline and click show more there is now no button to show less

    We've moved the Show more button so that its place over the text that you want to expanding as we have found that new users don't always understand where to click where a timeline post is truncated and this makes it more obvious.  Part of this change has meant removing the ability to collapse the post again as the button is no longer in the button bar and would require extra space to display.
    We think that the improvement in usability to worth the removal of the Show less button, but welcome any feedback
    Thanks
    Trevor

    Preview new User Interface for Core UI

    in Collaboration

    Posted

    Hi all,

    Thanks for all the feedback, we still have a number of improvements for the preview which will be released in the next few days and will go through all the issues that you've found and see what improvements can be made.

    The next release should see a number of improvements to the email section, we also hope to have the Raise request/Apply to request features for the email page available soon as well.

    Thanks

    Trevor

    • Like 2
    • Thanks 2

    Cards not showing current owner of ticket

    in Board Manager

    Posted

    Hi,

    By default if the card is set up correctly it will automatically sync the user on the board with the request, a couple of thing you can check if that is not happening:

    • Firstly check in the BPM operation that the Add node that's creating the card has the Originating Application set to Service Manager and the key set to the request Id, this is necessary for the linking process to work correctly
    • Secondly, check that the automatic syncing hasn't been disabled - this can be done from the board page by opening the Board Config popup from the dropdown menu in the top right and ensuring the  Disable syncing data from different Applications option is not ticked.

    Thanks

    Trevor

    Link glitch?

    in Board Manager

    Posted

    The key and the card Id are different, the key should be the request ID.

    The card Id you need will be returned by the Add Card operation, or you can use the Get Card Information operation which will return the Card Id if you supply the key (request Id) and Board

    • Thanks 1

    Request for Improvements to Tags

    in Board Manager

    Posted

    Hi

    Thanks for raising these suggestions, tag grouping is something that might prove quite a challenge to add, one of the advantages of tags atm is how simple they are to use and adding grouping could make this more complex. 

    However it is possible we can look at adding searching for tags and expanding the tag colour palette or allowing for user defined colours and look at the ordeing we have.  I guess if you have a lot of tags defined a search maybe a better way of selecting them as the current tag UI in boards is more suited to a smaller tag amount I will raise change stories for these

    Thanks

    Trevor

    Issues to report with Board Manager

    in Board Manager

    Posted

    Hi,

    Thanks for raising.  Will check these, I don't think we've considered the custom buttons changing depending on the lane so will need to ensure this is updating in realtime, will also check that the card content updates in realtime when triggered by an autotask as this should be working

    Thanks

    Trevor

    Updating Card information with and Auto task.

    in Board Manager

    Posted

    Hi, are you trying to update servicemanager request cards?

    By default the content of these cards is automatically synced from the servicemanager request data so that it will reflect changes made on the request, you can either update the request or disable the data syncing, this can be done in the board config popup by clicking gon "Disable syncing data from different Applications"


    image.png

    Thanks

    Trevor

    • Like 1

    Handle vs Full Name

    in Collaboration

    Posted

    Unfortunately, we don't have any settings that manage this, as far as I'm aware. In general, the handle will be used where a shorter more concise name would be better, i.e. on lists, or streams or where a lot of data is being presented.  The full name is preferred where there is more room to show more detail

    Chat Busy Measure

    in Live Chat

    Posted

    Hi,

    The latest update of live chat has added a new table h_lc_session_log which records the number of active sessions, a new example measure has also been added for Advanced Analytics subscribers called Current sessions exceeds limit. This will use this new table to give you a measure in seconds that the number of active sessions exceeds a certain number (by default is 2 but you can change this by altering the number in the Query where clause field).

    You should be able to adapt this measure to show you when the session limit is at this maximum by setting the query clause to h_active = 8 if you have a max chat of 8.

    Hope this allows you to capture the information you are after

    Thanks

    Trevor

     

    • Like 1
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