[Scrolling slow and jerky on large boards]

Hi,

How many cards do you have on your board?  There is an app setting,  app.view.board.largeboard, this determine whether a board is considered large or not (a simplified scrolling is used on large boards to improve scrolling performance).  This is set to 200 by default but you can set it to smaller if you are having scrolling problems on a board smaller than this.

Thanks

Trevor

 

[Change Library Owner]

Yes,

you can do this from the Change Ownership panel, in the admin section of document manager - you will need the document admin role to be able to do this and can get there by clicking on the admin cog in the bottom left of the screen, selecting Document Manager in the application dropdown and clicking on Change Ownership

Thanks

Trevor

[New items entered onto existing board missing status?]

Hi,

I'm not able to replicate, the statuses still appear on the board for me, are the cards added through BPM?  Have you customised the card status in the BPM node?

Thanks

Trevor

[Changed owner but has no permissions]

Problem could be that the owner is displaying the wrong name as there is a defect that could be causing this, if you hover over the name the popup should show the correct owner.  We are looking into this at the moment

Thanks

Trevor 

[Changed owner but has no permissions]

Hi,

The new owner of the document should definitely have full permissions to make changes to the document after an ownership change, I have not encountered this problem before.  Can you make sure you definitely logged in as that user and not as the admin user or similar?

Thanks

Trevor

[Viewing all Boards]

You should be able access the board through the URL still with the Board Super User role
https://live.hornbill.com/[INSTANCE]/boardmanager/board/[BOARD ID]/
Will look to add a view all boards for the super user in the near future

[Viewing all Boards]

Sorry, we don't have the option to view all boards - the admin will only be able to see the boards that have been shared with them in the board overview, although they can access/edit any boards by going directly to it with its specific URL .

Thanks

Trevor

[Chat Busy Measure]

Hi,
I don't think that will be possible atm, as we are currently only stroing the information I've posted above, will raise this as a possible enhancement for the future for livechat

Thanks

Trevor

[Chat Busy Measure]

Hi Will,

information about the chats is stored in the h_lc_sessions table, these contains a few fields which maybe useful in building your reporting:

• h_created_on - records the time the chat was started
• h_close_time - records the time in seconds the chat was active for
• h_updated_on - records the last time the chat was updated

Thanks

Trevor

[Disconnection Problem - message]

Hi Mark,

We are investigating a possible reason this popup maybe shown unnecessarily, and will hope to have a fix soon

Thanks

Trevor

[Published AutoTask not showing]

Hi @Paul Alexander

I can see more than 10 items in this dropdown list and I'm not aware of any limit, what browser are you using?
thanks

Trevor

[Global search showas not all]

The required right for this is in the core Application called canViewCoworkers, this is included in the Collaboration Role, does the user have this Role?

[Notification Changes for Chat]

Hi Will,

Thanks for the request, we would like to add desktop/popup notification for all chat messages but unfortunately it is not planned in the immediate futures and do not have a timescale for it at the moment.

Thanks

Trevor

[Export Board info]

Hi,

Unfortunately we don't have the option to export to csv currently in Board-manager.  Although this is a feature we would like to add it is not planned in the in the near future and currently don't have a timescale for when it may be implemented

Thanks

Trevor

[Additional Contact - Portal Rights - Access Chat]

Hi, 

Thanks for the suggestion, we currently don't have the option to grant access to livechat to individual customers but I will raise this internally to see if this is something that can be considered

Thanks

Trevor

[New Board Manager Functionality]

The latest release is now live, the option to hide the filtered cards should now appear below the filter field whenever you have the filtering on

[Broken invisible lanes.]

@andyhill

Looks like this a defect, I will add a fix in so that it is possible to see and remove these lanes - this should be available soon

Thanks

Trevor

[New Board Manager Functionality]

Hi,
We are planning a release of Boardmanager which will include an option to hide filtered cards; this should also improve the performance of scrolling on large boards.  This should be available early next week

Thanks

Trevor

[Create New -> External Link not working]

@samwoo

Glad you worked it out, will raise a bug for it not working when viewing a library

Thanks

Trevor

 

[New Board Manager Functionality]

Hi,

Sorry for not getting back after the initial response to this thread.  The filtering in Boardmanager works this way as it allows you to still move cards on the board when the filter is applied as the cards can be positioned amongst the minimised cards.  We would not want to remove this as this can be a useful feature, I will investigate the possibility of adding an option to hide the minimised cards when the filter is applied though

Thanks

Trevor

[Get Card node fails, but succeeds on rerun EVERY time]

Hi,

I think the problem is whoever is invoking the BPM initially doesn't have any rights to use Board Manager, there is a role in Board Manager, Board BPM Access, which is need to give users this ability.  This doesn't give the user any access to boards but will allow BPM processes they start to interact with the boards, if you assign this role to all users which can be done in the admin tool under Board Manager > Roles > Board BPM Access that should fix the issue. 

You may also need to assign this role to the customer portal Authorized Role if the BPM is initiated in the customer portal.

Hope this helps

Thanks

Trevor

 

[Custom button colours]

Hi Alisha

Thanks for the suggestion, this has been raised with the development team but don't have any timeline for its development atm

Thanks

Trevor

[Card not being added to board]

@Jeremy

You should set application to Service Manager and set the key to take the requestId, i.e using the expression &[global["inputParams"]["requestId"]]

There is a good post with more detailed explanation here:

[New Board Manager Functionality]

Boardmanager features the ability to assign people to cards (requests) from the board view by dragging that user over the card, because of this only those users with sufficient privileges to interact with the board and displayed in the top bar.  Please note if you intend your board to be driven by BPM with no interaction you can configure this in the the board configuration screen so users will not be able to move cards even with the move permission.

The filter will minimise and fade out all cards that do not match the filter to allow you to see those that do, it also displays at the bottom of each lane how many cards match that filter

Thanks

Trevor

[Planned Features]

@Emily Patrick

You can turn on desktop notifications for new chats, so you should see them even if the tab is minimised or not in view.  You can do this from the User Profile under settings > notifications by enabling the Desktop switch under Live Chat > New Conversation, you also need to enable notifications for your browser by clicking on the enable button in the notice panel (Your browser will then ask you to confirm)

Thanks

Trevor