[Survey after Chat has completed - enhancement?]

As Steve mentions this isn't something that is available in livechat, we don't have any plans to introduce it at this time but will raise it as something to consider for the future

[Live chat on Login page]

Hi,

Unfortunately livechat is only available once a user/customer has logged in and requires an hornbill account to access.  

Thanks

Trevor

[Order Board lane by date?]

We do have a plan in boardmanager to allow for reordering of lanes but this hasn't currently been scheduled for development so will not be available in the near future

[Not able to add request to Board]

Hi @Jeremy

We have found a bug that could lead to this behaviour, there is a problem when updating the board configuration if all allowed types are selected, we will roll out a fix for this in the next few days - a potential workaround in the meantime is to deselect any of the Allowed Types in the Board Config popup as the issue only occurs if every type is selected.

Thanks

Trevor

[LIVECHAT - REQ FOR NEW TRANSLATION:]

Hi,

This feature is available in the latest release of Live Chat which should be upgraded tonight.

You can configure this on the Live chat configuration page under the Configure Popup tab by checking the option, Show confirmation message on the popup before initiating chat, and editing the Confirmation Question

[Not able to add request to Board]

unfortunately, I'm not able to replicate this issue and the only things that would prevent this board from being displayed there if they can be seen in the main board view are what has already been checked, the accepted types, and that you have "can add" permissions.  The only thing I can think to suggest is if another board was created does that show here?

[Boards - Some issues that we have been experiencing]

Hi @Nikolaj

I'm not sure this is related to the opening post, the first problem will be because someone interacting with the request doesn't have the Board BPM Access Role, you'll need to add that role to everyone who can interact with it.  I'm not sure about your other post as its not in Boardmanager but Service Manager but it looks like the the BPM you're using is deprecated.

Thanks

Trevor

[Boards - Some issues that we have been experiencing]

Hi,

Looking into this, I can see there seems to be a problem when moving cards down in the same lane the ordering does not seem to saved correctly.  Will raise a defect for this to get this issue fixed.

We currently don't have any options to automatically sort lanes, I've added a change for this to our roadmap however we're unable to commit to a timeframe for implementation at this time

Thanks

Trevor

[New failure on Timesheet Get node]

Hi @Berto2002

I believe a fix for this has now been applied, so hopefully, it should be back to normal

sorry for the inconvenience

Trevor

[New failure on Timesheet Get node]

Hi

We are aware of an issue that might be effecting the getTaskBasicDetails BPM node, we hope to have a fix for this shortly

Thanks

Trevor

[Board vertical sizing issue? Needs adjustment?]

Maybe something on the board is causing it, have already reduced the spacing at the bottom of the board which will be in next release so can see if that helps

[Board vertical sizing issue? Needs adjustment?]

strange, I don't see the problem in edge, I will add a bit more spacing to the bottom of the board to help

Thanks

Trevor

[Not able to add request to Board]

Hi,

Is the user able to see the Board in their boardlist view, and can they add cards directly to the board from the board view?

You could also check the allowed types of the board in the board configuration to make sure it allows the type of request you're trying to add

Thanks

Trevor

[New board not visible in available boards drop-down]

A couple of things to check, if you open the config board popup from the menu in the right top corner of the board view and make sure all of the allowed types are checked.  Also make sure the disable data syncing checkbox is unticked as that could be causing the users not to be synced with the board.

Another possibility is that the user adding the request will need the Add to Board permission, you can check which users have this in the Share Board Popup.

The only other thing that could prevent the board from showing in that list is if the request was already added to the board (this would happen even if the card had been archived on the board).

Thanks

Trevor

[Could Board Notifications be added to My Personal Settings]

Hi, thanks for raising - we currently don't have plans for this and will need to investigate how we could add it.  Unfortunately I think it unlikely to be something we could add in the near future

Thanks

Trevor

[Discrepancy in Chat times]

Hi,

The display in the chat session will be localised to your current timezone as set by your browser/OS, whereas the report will be displaying the UTC time (Greenwich Mean Time).  I imagine the discrepancy your seeing is due to daylight saving time

Thanks

Trevor

[Chat inactivity time out setting]

Hi,

We don't currently have the ability to automatically close sessions after a certain period of time but can see why this might be useful so will add a change to the roadmap to implement this feature

Thanks

Trevor

[Lane Change to Update Timeline]

Hi,

Unfortunately this isn't currently possible as this intergration with ServiceManager isn't available.  We have a plan to add the ability to trigger autotasks when a card is moved into a lane this would allow you to build an autotask which could perform and actions you required on a lane trigger, this story is currently on our roadmap but is not planned for the next 90 day window yet

Thanks

Trevor

[LIVECHAT - REQ FOR NEW TRANSLATION:]

Thanks, have raised a change for this

[Limit to number of lanes that show in the board view in a request]

@Adrian Simpkins

This was just released today but it won't be updated on your instance until tonight so you should see it tomorrow

Thanks

Trevor

[LIVECHAT - REQ FOR NEW TRANSLATION:]

@Alex Storey
So reading again I think you want the message to appear before initiating the chat session, if so I will raise a change for it

thanks

Trevor

[LIVECHAT - REQ FOR NEW TRANSLATION:]

Hi,
The current text thats displayed here can be translated with the following string

guest.com.hornbill.livechat.portals.servicePortal.sessions.chat.loadingMessage

Not sure if that meets you needs

Trevor

[Agent sign-out.]

hi,

we don't have any notion of agent availability in livechat, when a new call comes in any agent in the defined group can pick up the chat by going to chat page and accepting it.  If an agent isn't available they just don't accept the chat, you cannot makr yourself available although you can turn off the new chat popups from the livechat session page if you don't want to be disturdbed

Thanks

Trevor

[Limit to number of lanes that show in the board view in a request]

Hi Adrian,

Have identified an issue where a lane may not show if you have a waste lane on your board and have a fix for this which will be available in the next release of Boardmanager which should be released soon

Sorry for the problem

Thanks

Trevor

[Limit to number of lanes that show in the board view in a request]

Hi,

All the lanes should be displayed here there is no limit.  The only exception is if the lane is set to be a Waste bin lane, can you check the Lane config to make sure this hasn't been set accidentally

Thanks

Trevor