samwoo

Good afternoon, Has this been picked up and accepted/rejected? Thanks, Samuel

Hello, I would like to be able to set the default visible entities that show when going into a Configuration Item. We use configuration manager from within Assets, and some Assets have hundreds and hundreds of requests, so by default we would like the "Requests" entity to not display. Thanks, Samuel I am logging this off the back of this post:

Good afternoon, Has this been picked up and discussed? I think we may have missed the quarterly additional Asset Fields requests window with this one (or has that changed?) Thanks, Samuel

Good afternoon, Has this been picked up and discussed by any chance? Thanks, Samuel

Thanks @Steve Giller - that most certainly would be a great fit. Unfortunately, your screenshot isn't working but I can imagine it

Hi @Victor, Happy New Year I missed this one. As far as I understand it could be used for organizations to design very specific services and requirements for residents or members of the public, tenants or third-party organizations (including on behalf of customers), where each screen is different depending on the type of service. These are not ITSM type services, more managing requests from customers. For example, if we offer a waste service, members of the public can make a request for more bags they can collect from various locations, or if there is anti-social behaviour needs to be reported and reported on then people can do that and each screen based on the type of service will look different according to the information that needs to be displayed. This is probably quite a terrible description as I don't really know what we offer that is managed by our existing CRM system and how it works, but I suspect it would be along those lines and highly configurable. Might be something that we can do once the functionality is introduce allowing us to develop our own Apps (assuming that's still on the cards). Thanks, Samuel

Thanks @Steve Giller, what you said makes sense.

Hi @Steve Giller, Happy New Year I am referring to Users (Co-Workers) yes, so basically any groups the user is associated within H_SYS_GROUPS needs to be removed. Thanks, Samuel

Good afternoon, Happy New Year I was wondering if this has been looked at by any chance or have I posted this in the wrong forum? Thanks, Samuel

Hi @Steve Giller, Forgot to say sooner... but thank you for advising the above

Thanks @Steve Giller for the update and for confirmation of awareness.

Were the above mappings ever implemented? I would like to be able to populate the Root Cause and External Reference No fields via Custom Form (and not using the Business Process), but from that list and checking the Wiki, it seems that only h_workaround is available to use, unless the others are available and the Wiki hasn't yet been updated?

Good morning, I have been slightly frustrated as I have created a bunch of Human Tasks manually against a request and I cannot reorder it. I have tried: 1. Prefixing the Task Title with numbers (ie. 1) 2) 3) 2. Setting the Task I want at the top to be "High" priority 3. Running an API on the Task I want at the top to be the "Highest" priority But no matter what I do, I cannot re-order any of the tasks in the list. Looking at the API, it doesn't look like this functionality exists at all. I would like to request to have the Task functionality include the ability to re-order tasks. Whether we can specify a number to manually reorder it, dragging and dropping the task in the task list, having "highest" priority tasks at the top then sort by title, whatever it may be I think it would be useful. The problem in the above example is that I added the Update Spreadsheet task last and don't want to have to delete and go through the creation of the tasks again. Thanks, Samuel

Hi @QEHNick, Thanks for your message, I have tried that but I keep getting unable to validate user credentials I'm using the pass H0......... but no luck. Has the password changed? Thanks, Samuel

Any thoughts?

Good afternoon, I am trying to get access to the Hornbill Demo Instance, using the user gra.....c but the password doesn't seem to work anymore. Is it still possible to gain access to it? Thanks, Samuel

All good now thank you

Thanks Sir @Victor

Still have the issue here too.

Yep same issue: Not sure if this is useful or not but the F12 developer tools in Edge shows this:

We still have the empty request list issue so sounds like it takes time to reach everyone. We have tried refreshing, hard refreshing and logging in and out.

Does it take a while for the patch to be applied to all sites? We are still having the issue.

In case users come here first. Still waiting for an update from Hornbill, hopefully soon.

+1

Good afternoon, I would like to request the ability to set up Service Manager Reports (in the Front-End, not System Administration) and have a Widget friendly view of it that can be used in Dashboards. It should load straight into the report without users having to click the play button, and it should conform to the width of the screen/iFrame without having any navigation menus or Custom Reports. This is what it currently looks like It would be great for it to look like this (without a second overflow scrollbar within) 4 Thanks, Samuel