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  1. The currently supported Field Mapping's listed on the Wiki (https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms) are quite focused on the change and release request types. It would be really useful to have the following additions for the other request types. Generic/Incident Source Site Priority Resolution External Ref No Logging Category Resolution Category Problem Workaround Description Portal Description Known Error Root Cause Workaround Portal Description Cheers Martyn
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