Kelvin

@Victor Everything seems to be ok now. I think there are issues on the N3 Network as apparently everything is running slow today.

@VictorOk thanks, will get our network team to investigate

Following the upgrade today the load time for any page or list is more that 10 seconds this is having an impact on service. Are there any known issues?

@cchanaThat would explain it thanks

Can you please advise if the link for the Asset History which use to appear at the top of each asset has been removed?

@Daniel Dekel thank you

@Daniel DekelYeah twice the size should be good.

Is there a setting to allow us to increase the character limit on the contacts note field (h_notes)

@Gerry Thanks for the update

@steven boardman Is there any further update on this?

@James Ainsworth Thanks We were looking at any device with a network card so potentially, printers, computers and mobile devices.

I need to be able to record a LAN MAC and a WLAN MAC address against our assets, I would be happy to change one of the existing fields however I am unable to locate the Translation table for Assets.

@steven boardman Thanks for the info

In Contacts is it possible to set additional fields as mandatory, e.g. I would like to set Telephone as a mandatory field.

@Dexy We use Hornbill SM in the cloud however we are careful with what data we store. Before we went live we checked that the data centres are UK based and that the data would be secure however we do not store Patient Identifiable Data on SM.

When I try to make any change to a BPM I am then unable to save or activate, screen just freezes and eventually times out. Is this a known issue?

Perfect, Thanks

@steve_g This is only happening to those raised before the patch was released. How do I restart the workflows.

Since the resent patches, All of our change requests (75) show the following error How do we resolve this. The problem is they are part way through our change process and need to be progressed

Thanks @Martyn Houghton I will take a look.

Since upgrading to the latest SM patch when logging a ticket and typing in the description field the cursor jumps up to the Summary field. I have tested this on multiple request type. This only seems to happen on the 'Request Details' form.

Thanks @David Hall I will double check

I am having issues with emails being sent to user as: Thank you for contacting the IT Support Helpdesk. This message is a confirmation of your request taken on: 2016-11-07 10:35:43 by: kesout Request Type:- {{.H_summary}} {{.H_description}} Can anyone see why the variables Summary and Description are not populating

@steven boardmanPerfect exactly what we were looking for.

Think this is now resolved