Ann-MarieHolloway

+1 for the ratings column please, this is a great addition

Thank you @Victor I will run this past Joanne Burrows and ask her what actions she wishes to take with the CH tickets you have referred to. Ann-Marie

Bulk update of Assets in CMDB would be a huge benefit to us too. The bulk import already saves a large amount of time. Has there been any news on making this available?

That's brilliant @Victor thank you for your assistance with this matter. Do you happen to have an understanding of what caused the node/table?

+1 for us too, we find Snippet very useful

Loving this feature!

Morning @Victor It would appear this issue is persisting. Our analyst Abderrahmane Akalay created Change Request CH00019360 at 08:38 today and completed the initial review Activity, however now timeline is frozen with the following error message

SR*18532

Hi @Victor No problem, SR*13330

Thank you @Victor Another colleague Emma Sharman is also unable to search for SR00018532 even though it's in her list of open tickets. Many Thanks

Morning @Victor I write to confirm that user Lucy Kenward attempted to search for SR*13330 today, but received the 'No results found' message. I have carried out a search for that call and had successful results. I can confirm that CH*18828 was stuck at the 'Logged' stage, due to a workflow error. The stage was restarted and the ticket is now searchable. Many Thanks

Good Afternoon @Victor Unfortunately, the fix does not appear to have worked I am currently awaiting further examples from some users affected by this issue, but presently they are unable to search for tickets.

Hi @Victor I noticed that the latest build of Hornbill ESP (2987) has been released to live and I confirm I have installed the latest Service Manager build, however I have now noticed that I am unable to search for the following calls: CH*18828 and IN*18819 There is an error on the Change Request And I have 0 search results

Brilliant stuff @Miro thank you. Ann-Marie

Good Morning @Victor Do you happen to have an update for this issue, as not being able to locate calls is causing our users difficulties. Many Thanks

Hi @Victor No problem. Restarting the last step unfortunately returns the same error message and the variable picker appears to be correct

Good Afternoon @Victor I would like to advise that we also have the same issue on our instance of Service Manager I can see that update Build: 1422 is available and I am in the process of creating a Change Request to install this. I cannot find the fix for this current error, so I'm assuming it will be in a subsequent release. Therefore, would it be possible for you to install the fix on our instance and if so, would we need to restart the workflow to pick it up?

Awesome, thank you!

Brilliant, thank you @Martyn Houghton Our version of Service Manager is slightly different, so the priorities field is accessed via the Service Portfolio, from the Service Manager icon. But works a treat. Ann-Marie

Good Afternoon, Is it possible for the time allocated to tickets, to be added to the Time Sheet as they occur rather than as a total time at the end when the call is resolved? If an analyst is updating a call as they investigate Incidents or Service Requests, the time allocated at each stage of investigation doesn't get recorded on Time Sheet until the call is resolved. As a manager, I'd like a clear indication of how much of an analysts time is being spent on calls per day. Many Thanks

Good Afternoon @Victor, This topic can now be closed, it appears the fault was an issue with our firewall which caused the import to fail. The rules have now been updated and the import restarted successfully. Thank you for your assistance with this. Ann-Marie

My apologies for the silly question, however is there a WiKi link for updating our colour coding?

My apologies, I had completely forgotten about that link.

Good Morning, I've had a quick look at the announcements, however I couldn't see anything relating to an issue accessing Service Manager. All of our analysts have reported being unable to access Service Manager as the page simply hangs on IE and Google Chrome. It appears to take an age to load, for those who are already logged in. Is there a general problem today? I am also looking internally to ensure this is not an issue with our network. Many Thanks Ann-Marie