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Failed to send email with attachments - associated files

Martyn Houghton

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We are unable to send an email from the request view, when selecting an attached through the 'Show Associated Files' option. We get the 'Failed to send the email as the file(s) that where uploaded cannot be located or were not successfully uploaded.'

This appears to be another consequence of the recent platform file storage changes.

Uploading the same attachment to the email directly rather than using the associated file route works fine.

The reason we use the associated files route to to provide a means for the customer to also retrieve the attachment through the customer portal.



Can this be looked at as soon as possible.



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  • 2 weeks later...

Hi Jeremy,

Just an updated on the release date.  There is a possibility that it will be available on Tuesday.  However, it is important to recognize that through release testing, issues are sometimes found which can delay the availability of the release.  Hopefully, all will go well.  

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