Request List - Viewing Multiple Request Types

[Lauren]

Hi,

It is likely that this has been raised previously, however I was unable to locate any posts:

Currently, within the request list you are either able to view all request types (by selecting "All") or one request type (by selecting the relevant icon) - you cannot select two different types of request without creating a custom view.

Is there a change planned at all to enable analysts to select multiple request types?

Thanks

Lauren

[Guest Paul Alexander]

oooh....+1 for this please....I've been meaning to ask for this for ages!!! 

[Victor]

Just curious to understand why custom views don't work for this?

[James Ainsworth]

There is an existing discussion on this topic which can be found here... 

We have an existing change in our backlog for this.  @Lauren and @Paul Alexander I'll add you to the change.

Regards,

James

[Lauren]

Thanks @James Ainsworth

[Guest Paul Alexander]

16 hours ago, Victor said:

Just curious to understand why custom views don't work for this?

Hi @Victor

Custom Views WOULD work for this.....but it just seems like, for the sake of one click, it'd just be much easier to have this option. 

And, we have a LOT of custom views in our lists (including loads of shared views) and I personally find them quite a chore to scroll through and find what I'm looking for!) 

Basically, I'm lazy 

 

Thanks @James Ainsworth for the 'add'.

 

[Lauren]

Hi
@Victor

Our view is exactly the same as Paul's - we have several custom views set up which have been shared across our service, therefore adding another few for multiple request type filters wouldn't necessarily be of a huge help.

Lauren

[HGrigsby]

+ 1 for us too - I've been asked several times for people to be able to see more than one type at a time.

[James Ainsworth]

Thanks for your interest @HGrigsby. I've added you to our change record.

Regards,

James

[James Ainsworth]

I just wanted to let you know that this feature is with our development team and nearing completion.  An option will be provided under the Request List Config option where this can be enabled or disabled.  This should be ready for the next Service Manager update.  Keep an eye open for the release notes.

Regards,

James

[James Ainsworth]

This feature was released as part of Service Manager build 1422.  By holding down the Shift Key while selecting the different request type icons, this will allow for more than one type to be selected.

I hope this helps.

Regards,

James