Lauren Posted November 5, 2018 Share Posted November 5, 2018 Hi, It is likely that this has been raised previously, however I was unable to locate any posts: Currently, within the request list you are either able to view all request types (by selecting "All") or one request type (by selecting the relevant icon) - you cannot select two different types of request without creating a custom view. Is there a change planned at all to enable analysts to select multiple request types? Thanks Lauren Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 5, 2018 Share Posted November 5, 2018 oooh....+1 for this please....I've been meaning to ask for this for ages!!! Link to comment Share on other sites More sharing options...
Victor Posted November 5, 2018 Share Posted November 5, 2018 Just curious to understand why custom views don't work for this? Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 5, 2018 Share Posted November 5, 2018 There is an existing discussion on this topic which can be found here... We have an existing change in our backlog for this. @Lauren and @Paul Alexander I'll add you to the change. Regards, James Link to comment Share on other sites More sharing options...
Lauren Posted November 6, 2018 Author Share Posted November 6, 2018 Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 6, 2018 Share Posted November 6, 2018 16 hours ago, Victor said: Just curious to understand why custom views don't work for this? Hi @Victor Custom Views WOULD work for this.....but it just seems like, for the sake of one click, it'd just be much easier to have this option. And, we have a LOT of custom views in our lists (including loads of shared views) and I personally find them quite a chore to scroll through and find what I'm looking for!) Basically, I'm lazy Thanks @James Ainsworth for the 'add'. Link to comment Share on other sites More sharing options...
Lauren Posted November 6, 2018 Author Share Posted November 6, 2018 Hi@Victor Our view is exactly the same as Paul's - we have several custom views set up which have been shared across our service, therefore adding another few for multiple request type filters wouldn't necessarily be of a huge help. Lauren Link to comment Share on other sites More sharing options...
HGrigsby Posted November 6, 2018 Share Posted November 6, 2018 + 1 for us too - I've been asked several times for people to be able to see more than one type at a time. Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 7, 2018 Share Posted November 7, 2018 Thanks for your interest @HGrigsby. I've added you to our change record. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 30, 2019 Share Posted January 30, 2019 I just wanted to let you know that this feature is with our development team and nearing completion. An option will be provided under the Request List Config option where this can be enabled or disabled. This should be ready for the next Service Manager update. Keep an eye open for the release notes. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 24, 2019 Share Posted April 24, 2019 This feature was released as part of Service Manager build 1422. By holding down the Shift Key while selecting the different request type icons, this will allow for more than one type to be selected. I hope this helps. Regards, James Link to comment Share on other sites More sharing options...
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