dwalby
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Posts posted by dwalby
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@Victor thanks, in that case please could this be raised as an enhancement request?
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@Daniel Dekel - One of my colleagues mentioned that when completing a activity that contains a checklist, initially when they open the activity they only see the 'Complete' button. If they proceed to check things off the checklist then click 'Complete' it then removes the checks from the checklist and then shows the custom buttons, requiring them to re-check things off again. Is this normal behavior?
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@Steven Boardman silly question possibly, how do you schedule/link activities to an asset once it's In Policy ? I can't see an option anywhere and couldn't see anything within the wiki explaining this.
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@Steven Boardman - Thanks Steve, another reason I need to go through and add all my assets to In Policy
I raised the question yesterday regarding the timeline visibility within assets that you answered.
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@James Ainsworth - Thanks for the response. Just as an example, the other day we had a user who left their laptop on their desk after leaving for the day, we moved this into secure storage until they returned. Not sure this would warrant a 'Service Request' as such and therefore figured it'd be useful to capture the reason it was moved into storage whilst also updating the Location field.
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Hi all,
Is it possible to link Activities to assets?
Usage scenario: When disposing of IT assets I was hoping we could create a template Activity (with checklist, etc. for the asset disposal process) and link it to the asset for a historical/visibility view.
Thanks in advance
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@Dan Munns thanks for this, I was thinking it could be achieved by doing something like this. I'll need to experiment with it a bit, but it seems like this could work.
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Oh dear. I have 3326 assets.
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Thanks @Steven Boardman is there a way to bulk add CIs to Policy?
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Hi all,
Would it be possible to add a 'Timeline' when viewing an asset? This would be a useful feature to capture historical information on the asset.
I understand that currently linked requests appear when viewing an asset, but sometimes there'd be times where it'd be useful to have a timeline to capture information outside of the scope of a request.
Thanks in advance
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@Victor Presumably then, turning off the guest.app.experimental.hornbillKnowledgeCentre setting will improve things in the short term?
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2:07PM - Analyst was just viewing the Request List. Apparently an error stated something like "problem initializing core" - unfortunately they didn't get a screenshot because it only appeared temporarily.
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@Victor - Just had another case of all analysts seeing a "Access Forbidden" message, following a disconnection.
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@Victor it doesn't appear so, we have analysts (myself included) working from different locations that are experiencing these issues.
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1 hour ago, Victor said:
@dwalby - I will look through the logs form last few days and see if I spot anything relevant to this set of issues... the "Access Forbidden" page...did you and the users get that when trying to access a specific page./section or same message on different/various actions?
@Victor No, it appears immediately after being disconnected. Doesn't seem to be any particular action that causes the disconnection either, analysts can be in the request list view, viewing a request, etc. seems to be very random but affects all users concurrently.
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On 8/25/2018 at 9:48 AM, Victor said:
@dwalby if both teams support the service then I think all is required is to enable this application setting to allow members from both teams to complete tasks:
@Victor I'm a bit stuck on this. I have some tasks that should be able to be completed by anyone supporting the Service (e.g. new starter process), but I also have tasks which are assigned to specific roles - and therefore shouldn't be completed by anyone else (e.g. the change process/change manager task I mention below). Is there a way of allowing some tasks to be completed by all but not others? I suppose the only other thing I could do is assign the tasks to a group rather than 'Request Owner' within the BPM?
On 8/3/2018 at 10:46 AM, dwalby said:The task that gets assigned to the Change Manager is to assess the change, so he's required to select; Normal, Standard or Emergency
Turning on the app.experimental.advancedRequestTaskCompleter setting appeared to allow any user to assess the change
We're not using an authorisation task for this because from what I understand you can only have 2 options in an authorisation task (we need 3 as above). I may be wrong though...
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{@status: "fail", state: {code: "0200", service: "apps", operation: "smGetChartFilters",…}}
- @status:"fail"
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state:{code: "0200", service: "apps", operation: "smGetChartFilters",…}
- code:"0200"
- error:"FlowCode Exception (com.hornbill.servicemanager/entities/Charts/fc_ops/smGetChartFilters): nodeName: Prepare Output Data; nodeId: 5f56bf25-7409-45a5-97ab-cf9ca2da0216; At 149/1: "Uncaught SyntaxError: Unexpected token o in JSON at position 1"↵ throw(e);↵_fc_node_exec_5f56bf25_7409_45a5_97ab_cf9ca2da0216"
- operation:"smGetChartFilters"
- service:"apps"
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{@status: "fail", state: {code: "0200", service: "apps", operation: "smGetChartFilters",…}}
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17 hours ago, Mohamed said:
Switch over to the dashboard charts, you should see a couple of API calls, when clicking on them, you can see the preview message, if there are any errors presented here, please let us know
@Mohamed This is what I'm getting:
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This is one of a number of symptoms our instance is experiencing, more detail in my post here:
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This is the error I'm getting... Affected all users at the same time just now.
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7 hours ago, SJEaton said:
Hi @Mohamed, we are now on build 1310 and although the error is not now coming up, my dashboards are still not loading. Just 'Loading.....' and never getting anywhere
Sam
Same for me
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@hollyp - We do something similar for backup checks, etc.
You can setup a recurring scheduled activity/task with a checklist and assign to a particular team. This might be more suitable rather than obscuring your request statistics with daily reoccurring requests?
Some detail in the wiki on activity here: https://wiki.hornbill.com/index.php/Activities
We use activities to check systems, etc. then raise an incident if an issue is identified.
I raised the question yesterday regarding the timeline visibility within assets that you answered.
Oh dear. I have 3326 assets.
Allocating assets to new starters/Wait for Linked Assets - Enhancement
in Service Manager
Posted
Hi all,
Please could I request the ability to suspend a request with "Wait for Linked Assets"?
Usage Scenario - When completing new starter requests we're required to allocate a laptop to the user, this exists within a checklist within an activity but sometimes it gets missed by the owner/analyst (Because checklists aren't currently mandatory) and causes a bit of an asset management headache as the laptop can then get linked to another starter request.
Alternatively, if anyone has any suggestions on how to better approach this please feel free to recommend.
Thanks