AndyGilly

thanks @Philip Hanlon appreciate the info i will have a proper look One of our devs is currently looking at using the API to capture the same request update data into an on-prem database. Will let you know how we get on

thanks @Gerry, sounds good to me We very much just need the original chat transcript within the service manager request, so the assignee of the request can see the service desk activities that have taken place before the need for the request to be created and allocated to a differing team Noted the limitations in media not being part of that transaction between the two applications. I am sure the team can work around that, but it would be a great feature if images and attachments did get passed to the request. One for the backlog maybe

prefect, thanks @Ricky, understood

Morning i would really appreciate some guidance on the approach to building our own IT Automations i have: 1) built a service manager progressive captures that writes the parameters from the questions asked into Custom Variables 2) built a service manager BPM that will call the IT Automation or Runbook node to action a piece of Powershell built by ourselves and uploaded to the ITOM package library I am struggling to work out how i pass the appropriate input paramters into the automation node so they can be processed by the ITOM job appreciate any guidance Andy

perfect, thanks @Graham

Afternoon I know a job can be scheduled to run or initiated by a automation call from a service manager request. Is there an API or interface that allows a external call to start a job? thanks Andy

Afternoon apologies but i cannot find any information on how to update the service build number for ITOM. Can anybody help? thanks Andy

looks like its back

thank you @Graham

Hi Team we seem to have lost the ITOM option in our instance. Can somebody please take a look many thanks Andy

Morning @James Ainsworth thought i would see how the review of this request was going?? thanks Andy

Hi @Bob Dickinson, as a work around we have used the webbook functionality to capture the event in an on-prem database The plan is to push this data into Power BI to report on thanks Andy

thanks @Bob Dickinson

I wondered if it is possible to report on who the owner/ assignee team of a ticket was at the point an SLA target breached ??? many thanks Andy

Can i please check if there is any URL impact of the new SSO approach?? many thanks Andy

morning @James Ainsworth just thought i would check in on progress of this one. Its a show stopper for us, as soon as fixed we would like to launch Chat to our customers thanks Andy

Morning @Deen did this one get formally added?? thanks Andy

Hi, can i please suggest an enhancement opportunity. It would be great to be able to have the List View and Dashboards available on the agents home screen rather than having to toggle between the 2. many thanks Andy

@Steve G, thanks so much for the quick reply , that has worked , i will update my version of the script

Hi i have been using the R Script integration to Power Bi, i have tried to update the data this morning and get the following error. Any ideas what this may be??? Has been working fine until yesterday ERROR DataFormat.Error: Unable to translate bytes [E2][80] at index 1083 from specified code page to Unicode. thanks Andy

thanks @Steve G, i will pass onto the dev guys

@TrevorHarris please can i have an update on this

perfect , thanks @Ehsan, understand that this filters automatically rather than having to apply to the widget itself thanks Andy

Hi Ehsan thanks for the reply In terms of the My Requests widget - is it possible to filter that item by domain? It would make sense for domain pages to have just those requests, otherwise the search and services can be filtered by domain but then the my request widget will show all requests? thanks Andy