AndyGilly

Afternoon We would like to start using resolution categories but limited to only some services. As soon as I add any categories to the closure profile it enforces a resolution category during all resolution actions Is possible to enable it only where a resolution category level is set in the service portfolio configuration? thanks Andy

thanks @Conor, I will have a read

we have had a reasonable amount of feedback from the service desk team enquiring to whether it would be possible have a search function that could be used when raising a ticket as an agent. is this something that has been looked into before? It would help the service desk log tickets in the correct catalogue items and improve management information thanks Andy

Hi @Bob Dickinson I can confirm the 1st three I have checked are blank in that setting. Looks like we have copied all the way through. once updated to Off, they all work thanks for the answer Andy

Hi @Bob Dickinson sorry, no difference in this image but after a about 20 seconds the screen flashes and the order of the items change

When creating a dashboard. Is it possible to stop the visualisation of the widget from rotating the order of the list items?? They keep changing and moving even though the data is static thanks Andy

Morning after some great help from @Ricky and Dan Riley we have been able to ready the ITOM platform @ WW for wider use Before we can commit the time and resource to expanding the automation enablement through ITOM I need to better understand timescales for ITOM to become a supported product component and the likely costs we would incur once the product has been commercialised. Is there an update on these items to allow us to plan the way forward?? thanks Andy

thanks @Victor, I think it may have been as simple as a space in the template name where it shouldn't have been. though It checked it !!

Hi Guys I get the following error when sending an email to the customer of a ticket, im struggling with why this is happening, Can anyone help? thanks Andy

thanks @Steve G

Morning @Ricky can I please confirm if I should now be using the Run as & admin credentials in the workflow? thanks Andy

Hi @Ricky any news?? thanks Andy

Hi Team I was wondering if Hornbill have looked at creating a Microsoft Power Platform Connector???? thanks Andy

thank you @Victor

Thanks @Ehsan, this will allow us to automate the fulfilment of customer requests, include backend tasks in the automated workflow whilst having the request data being reflective of our delivery to the customer a real positive step thank you

Can anyone in the ITOM team help with this one?? thanks Andy

thanks @Ricky

@Ehsan that would work well for us, if that was possible thanks Andy

thanks @Ehsan, just to confirm, this is a system wide setting only. There is no way that each workflow/ task can be treated differently? We have some workflows where the tasks are prerequisites to the process completion & some where we wish to create the task to be completed but it is not a dependency on the customer request being fulfilled? thanks Andy

Hi I am struggling to figure out a way to get the BPM to assign a task to a team as part of a workflow but the resolution of that ticket to not be dependent on the completion of the task Does anyone know if this is possible? thanks Andy

@Anakin, apologies I cannot find the announcement for the most recent updates to the active directory libraries, can you help me with what that content was??

thanks @Anakin

Hi Team I have today updated a couple of the install packages to the latest versions. Can I please understand how I know what the changes are?? thanks Andy

morning @Ricky changes made, unfortunately I get the below error in Hornbill now. I can confirm that if I create a job directly in the job queue the proposed configuration works. thanks Andy

@Bob Dickinson appreciated , look forward to hearing updates