AndyGilly

Hi @Ricky after some more digging i have found that the pre-req automation of setting the execution policy to ByPass to allow the configuration manager automation to work is not working although the automation returns a success the policy on the SIS server has not changed when I manually amend the execution policy the configuration manager process starts to work again Any thoughts on best way off troubleshooting the execution policy job?? thanks Andy

Hi @Ricky, i have checked the siteID and is in capitals in all places thanks Andy

Without any known change in config of the SIS server where the 'add device to collection' process runs we have suddenly started to receive the following error when a service manager BPM asks for the add to device collection automation {{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}} {{SISJobOutputParameterStart:errors}}Error trying to add Device to Collection: This command cannot be run from the current drive. To run this command you must first connect to a Configuration Manager drive.{{SISJobOutputParameterEnd}} We have seen this before and it was fixed by using the edit execution policy to 'bypass' automation in front of the request to add the device to the collection We are struggling to find why this has happened any guidance would be much appreciated thanks Andy

great news @Ricky, that will be super helpful, thank the team for me please

+1 from WW on this one as well

Morning, we are looking at automating some activities in our requests processes that are currently manual asset variables checks, EG is this device currently in warranty The current 'Get Asset' activity just returns the asset names not the variables like many of the other 'Get' functions Is there another way of referencing variables against assets in BPM's?? appreciate any guidance thanks Andy

Hi @Ricky no change i am afraid thanks Andy

HI @Graham this is the console output, nowhere near as much info as in the monitor Note: This output has been filtered for readability. The original PowerShell CLIXML output has been removed. Get AD Groups for Mover script started Setting variables... Running Script User = DZWOOD Group are: adding to querylist: OC-P2000 adding to querylist: OC-HR-INDUCTIONNND thanks Andy

Hi @Ricky thank you for the info can i ask if sending emails direct from ITOM runbooks, using ITOM runbook variables could be considered for the enhancement backlog? Andy

Hi @Ricky thanks Andy

Hi @Ricky here you go, thanks Andy {{SISJobOutputParameterStart:MoverADGroups}}OC-P2000 OC-HR-INDUCTION OC-C&R NA-PROCANDTRAIN NA-PEOPLE-SUNDAYTIMES NA-PEOPLE-MI NA-PEOPLE Debbie Wood - W2B (WCMS) Vacancy Edit (Rep) Trent Training (QlikView) MI People (O365) Teams Direct Routing (O365) Forms (Internet) Video Streaming (Internet) File Sharing (Azure) Docusign SSO (Applic) Sitedata_RO (Applic) PS2000 (Applic) HRRep Senior Managers (Applic) HRRep People Managers (Applic) GIS (Applic) Acrobat #DIST - ROC Daily Report #DIST - Management Reporting #DIST - Fin Docusign SSO-11004472407 #DEPT - People{{SISJobOutputParameterEnd}}

As part of our new starter process we would like to send the customer of the ticket , which is created in the flow, an email with details of the account that has been created. ideally, this can not be captured within the ticket because it will need to contain a password. The parameters we need to send as part of the email are input parameters to the script. The only way i can see to send an email is through an email template which I assume we cannot use ITOM runbooks variables to set information Could anyone suggest the best way of sending this customer communication?? many thanks Andy

Morning @Steve G, @Ricky i have updated as above but still get blank in the Value variable of the UI although the monitor is showing that the output variable has the required information in it thanks Andy

@Ricky Write-Output "Mover Output: $output" "{{SISJobOutputParameterStart:MoverADGroups}}$output{{SISJobOutputParameterEnd}}" is the bottom of the script thanks Andy

Hi @Ricky apologies, the script does write the array output to a single output variable, i just dont get to see it in the output value, hopefully the screenshots make sense thanks Andy

brilliant , thanks @Steve G

Hi we creating a script that returns a list of AD groups a user is a member of. The script writes the list of groups as an array & it writes the console fine It will not write to the output variable in the ITOM UI. Is there a way i can check if this is just UI limitations or the variable is actually blank? Are there limitations of the String output parameter type ?? thanks Andy

Morning @Steve G The Get Group function you sorted for us is perfect and has made a lot of automations possible Do you think you could add a Get User option to the enhancement list please? thanks Andy

Morning @Ricky thanks for the update We have only really started to put a higher volume of jobs through ITOM in the last couple of weeks and therefore the issue has been noticed more. Although, I do think I have seen this behaviour pretty much since we started using ITOM thanks Andy

Hi @Ricky only one SIS our end thanks Andy

Morning @Ricky below is what i can see in the log for the completion of that job 2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Result: Success 2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Setting job 317 status to processingOutput 2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Setting job 317 status to succeeded 2021-03-10 16:53:09Z [ERROR]:[COMMS]:[5340] The SIS authorization key is invalid 2021-03-10 16:53:09Z [ERROR]:[GENERAL]:[5340] Failed to update job status. Operation[automation::sisUpdateJobStatus] The SIS authorization key is invalid thanks Andy

Afternoon we are getting intermittent site of jobs getting stuck in the Processing Output status. Its not just the job below, it seems to be across all If you re-run the job type they complete successfully It would be great if this could be looked into and we could understand if there is any monitoring that could let the supporting team know if jobs get stuck?? thanks Andy

thanks @Daniel Dekel

Hi i wondered if it was possible to influence how and what the search widget returns currently it returns only 5 catalogue items before the customer has to click on the number found to expand to see the rest we have had feedback that this isn’t that obvious. I wonder if there is a setting that allows all results to be shown when searching? It would also be great to be able to hit ‘enter’ on the end of a search and a results page be shown. A bit like using the google search engine that so many people are very familiar with using. thanks Andy

+1