AndyGilly

Hi apologies if i have missed another post Is it possible to filter by domain the 'recently viewed' & 'requests' widgets?? i cant find the option in the designer thanks Andy

Morning @Steve G, really appreciate the support over the last few weeks, i have this morning managed to get our system proxy to work thanks Andy

thanks @TrevorHarris

Hi @TrevorHarris, is there any news on this item please?

thank you @Steve G

@Steve G Just had a thought to whether i should be posting the instance info and url I get a success outcome returned when I try that link let me know if you would like me to send the screenshot thanks Andy

thanks @Steve G really helpful and much appreciated The error msg has now moved onto a timeout, any thoughts on the below?? thanks Andy

It would be great to be able to filter the service portfolio by service domain as well at category can I please raise this as a enhancement request

I would like to propose an enhancement It would be good to be able to group measures, widgets, dashboards and reports by the domain they belong to. We will have differing custodians of the reporting for each domain and grouping by measure prefix name is a bit messy thanks Andy

can I please propose a enhancement to the connections functionality through a allocated role could a self-service user add their own connections to a ticket using the my requests widget?? this would stop the need for a phone call to the service desk

thanks @Steven Boardman, I must have been mistaken

Morning I thought I had read or heard that with the new employee portal customers will be able to add their own connections to tickets in self-service I cannot find any documentation to confirm whether this is correct or I have misunderstood Is anyone able to confirm? thanks Andy

Hi I am having a issue getting the Historic Report R script to connect in Power BI the error is I have also installed R v4 when I switch to that installation I get the following error appreciate any guidance thanks Andy

@Bob Dickinson this is perfect, really appreciate the help.

thanks @James Ainsworth, top info I will have a look at the options. As you suggest, I guess its the choice between IT best practise and the best term for our customers. It may even end up being something like 'faults and requests' I will let you know On another note, is there a similar setting somewhere that drives the order the item types appear in the returned items when using 'All'??

Hi I am struggling to write an exception report to allow us to improve our internal processes I would like to see any Incident or Service Request that has been reassigned to another resolver team after the service level target has passed can anyone help with how I could build this report? many thanks Andy

Hi @Deen thanks for the update, can you please just keep me in the loop of this items progress?? Updating every measure and some widgets with that SQL join is a big task

Hi Team, really is not a big issue but thought I would make visible. The Search functionality is using a category of 'Service Request' that actually returns all 'Request' - Incident and Service Request Catalogue items. Customers may get confused by the language??? It would be great to have incidents and Requests or Faults and Requests seperated thanks Andy

Hi @Deen are you able to confirm whether this a 90 day item or how this will be delivered??? thanks Andy

thanks @TrevorHarris, I think for us at WW this would have a big impact of whether we use the tool full time post the trial

Afternoon, We are trialling live chat and have noticed that if a ticket has a source of Chat only users with a Chat role and license are able to access the original chat content When a chat agent raises a request from a chat we don't want them to have to copy all chat content into the request to allow the new resolver to be able to have the key information. We also cannot afford to license over 100 agents for chat on the odd chance they get a request that has chat as the source. Can someone please help, am I missing a role that can help? I haven't been able to see anything that helps this in the documentation many thanks Andy

thanks @Chaz, look forward to seeing the functionality soon

thanks @James Ainsworth and @Ehsan , appreciated

thanks @Deen, would be great if you could let me know if it formally gets accepted and whether its a 90 day item etc, it would allow us to plan for the work we need to do behind the release

Morning Hornbill Team, any thoughts on this one? thanks Andy