AndyGilly

Hi Team I have a few questions about the use of ITOM to facilitate AD password reset/ account unlock, if you could help? what scenario do you envisage a user being able to use the facility? We use SSO in our environment, I am assuming a locked out user in AD would not be able to access the Hornbill Portal to raise the reset request? thanks Andy

Hi @Bob Dickinson are you able to help with Hornbill current position on this one by any chance?? thanks Andy

@Martyn Houghton a mechanism for knowing who in the full user subscription pool is a service manager agent is something that would help us also +1 from us Andy

thanks @Jeremy, really appreciated. will give it a try

Is anybody able to help with a email routing rule expression? for the first time we would like to add the use of the email body to this expression, but only if it contains a given word IE failed I have tried AND body CONTAINS '%Failed%' and AND body LIKE '%Failed%' but both fail appreciate any help possible Andy

thanks @Ricky I can confirm that Active Directory is in the list, I will have another read of the documentation in case

Hi @Ricky We have been able to run the supplied PS1 file as the account we are using, using the same parameter statement, and it works but still each time we run from Hornbill it fails with the inability to import the PowerShell module thanks Andy

@Martyn Houghton what would be helpful until there's a better way of managing the structure would be a way off exporting the current org structure and subscriptions. Allowing for review.

thanks @Ricky, appreciated

HI @Ricky new error message is

Afternoon @Ricky, just an update that we have been able to prove that that account can authenticate into AD Tools and add/remove members from groups. job 13 in ITOM shows the latest error

Morning It would be great to have the ability to amend parents and rename organisational entities I have had a single name change of a department from HR that has meant the need to create a large number of new entities at general and department level many thanks Andy

+1 from me @Nikolaj & @samwoo

@Ricky thank you, really helpful. Next step over come, now get a new error. shall we walk through this on Thursday? Or if you think I can push this along before then? I have requested access to the server log at our end

morning @Ricky the SIS server is installed on-prem & I have created a key safe credential that is being used for this action where the user has the same AD permissions as our service desk staff looks like the username was domain qualified , so will take that out and try again

thanks @Anakin @Steve G @Ricky error found is below are you able to propose when access is failing is this the SIS server to AD??

@Ricky, @Steve G looks like it is an Edge issue, Chrome works fine

Hi @Steve G no errors in the browser whilst loading I am afraid

@Ricky thanks for the reply, when I access the job properties I get a blank page, am I in the correct place???

@Ricky I have that all working now and the IT Automation node has complete in the BPM but the AD group has not been added. Are you able to point me at the logs that will tell me why?? thanks Andy

@Ricky guidance much appreciated. I will get the team on this. thanks Andy

@Steve G thanks for coming back quickly. after reading the Wiki I can see I would need to discover and set as amanged the SIS server. My inventory is currently empty. How do I start the discovery process?

Hi we are trying to get our first 'add user to AD group' automation happening I get an error on the IT Automation node. I am struggling to understand why, can anybody help?? thanks Andy

@AlexTumber great news, thanks

afternoon @Victor and @AlexTumber. Do you have any more information for when the next supplier mgmt. release is due?? we are waiting on the staging environment functionality to allow us to continue of supplier mgmt. implementation many thanks Andy @Moe