[Hornbill not working in IE]

Same here.

@Nanette Any idea of timescale to getting a fix?  This is causing issues with our request approvals just now. 

Many thanks,

Neil

[Off Hold Tickets not updating the Last Updated Field]

On 2/25/2020 at 4:43 PM, mojahidm said:

Hi,

when a ticket comes off of hold automatically, it will not update the 'Last Updated' column

For instance, I put a ticket on hold until 10th March, 2020. The ticket comes off hold and within the 'Request List' rather then being one of the first tickets at the top, we have to scroll down to see it. The 'Request List' is ordered by the 'Last Updated' column

Is this expected behaviour?
A User raised this and advised that this did not used to occur

Kind regards,

Mojahid

We've actually had one of our users report this too.  We are still yet to upgrade to 1863 however (currently 1845) so this may answer the question. 

[Fully Automated Application Updates Are Coming!]

Hi @Gerry - is there any further thoughts on going ahead with this approach?  

Many thanks,

Neil

['Manage Executed Processes' issue]

@Victor Thanks Victor.  Appreciate the quick response.

['Manage Executed Processes' issue]

Hi,

We've recently turned on the 'experimental.feature.bpm.allowinstanceediting' setting, which has proved useful for troubleshooting process failures.

However, we've tried to use this feature over the last few days and it no longer appears to be able to load the BPM.

The above screen sits and tries to load - this happens for all BPM id's.

I've even tried turning off the 'experimental.feature.bpm.allowinstanceediting' setting, and then turning it on again, and still no luck.

Is there a known issue with this?  Is there anything you can advise, as this is a very useful tool, and I have an outstanding issue to investigate.

Many thanks,

Neil

[Show customer as a VIP]

@Steven Boardman Is there any update on progressing this story to include custom fields from a request into the request list Custom views? 

Many thanks,

Neil

[Lost Access - Could not connect to the service]

We are also receiving the same error.  Please advise @Hornbill Support Team

[Error when putting Incidents on-hold]

@Ehsan are you able to advise why this happened and what the fix was please?

 Thanks,

Neil

[Error when putting Incidents on-hold]

Appreciate the quick turnaround @Ehsan, thanks again.

 

[Error when putting Incidents on-hold]

@Hornbill Support Team see above, thanks

 

[Error when putting Incidents on-hold]

When users try and put Incidents on-hold, they are receiving the attached error.

This is purely only on Incidents, and not Service Requests.

No changes have been made to the Incident process since early December, and this issue has just been occurring today.  Health Check returns no issues.

Can you advise what needs to be done to investigate this further and resolve the issue?

Many thanks,

Neil

 

[Service Manager - Failing to load]

We are also experiencing the same issue.

[Widgets: Show Dates instead of Week numbers]

Thanks @James Ainsworth  That would be really useful.

Regards,

Neil

[Widgets: Show Dates instead of Week numbers]

Hi,

I was looking to pull together a dashboard, using several widgets, however when creating a widget with a data chart/measured sample combination, the output just shows Week numbers, rather than actual w/c dates (see attached image).

Is there some configuration that needs making in order to change this, or is this set in stone?

Please advise.

Many thanks,

Neil

[Widgets - Counter - Icon Selector not working]

@Hornbill Support Team Is there any news on why this stopped working?  And when this could be fixed?  Is the link to FontAwesome no longer active?

 

Thanks,

Neil

 

 

[Dashboard Use with ADFS]

@Steve Giller Thanks for reply.  Yes already signed in (SSO) and is a Dashboard User, and the Dashboard has been shared with that user too.

[Dashboard Use with ADFS]

@Hornbill Support Team  Any advice on this please?  Thanks, Neil

[Dashboard Use with ADFS]

When linking to Dashboards created within Advanced Analytics, I've been using the URL on Powerpoint presentations (ie, https://admin.hornbill.com/instancename/app/com.hornbill.servicemanager/analytics/dashboards/1/

However, the URL just sends the user to https://admin.hornbill.com/instancename/

Is there a setting we need to update with Service Manager, in order to point direct to the Dashboard URL?

Many thanks,

Neil

[Free Text within a Dashboard]

Any thoughts or advice on this please? 

Thanks,

Neil

[Free Text within a Dashboard]

Hi,

I'm working on a Dashboard within Service Manager, and aside from the widgets that are driven from measures, I was wanting to add additional free text to add more substance and description to the stats.

I can see the ability to add a Custom image via linking to a URL, but don't appear to be able to add any free text.  Is this possible?

Please advise.

Many thanks,

Neil

[Service outage across several instances [RESOLVED]]

same

[Incident - Response/Resolition Completed]

Thanks @Martyn Houghton We've tried adding in the Re-evaluation of the Service Level automation process after the Incident Prioritised checkpoint, and moved the Mark Response Timer after the status has been set to Open, but that hasn't fixed the issue unfortunately. Do you have any further suggestions that may help?  Many thanks, Neil

[New portal design highlighted at Inisights 2019]

+1