Will J Douglas
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Enhancement Requests
Posts posted by Will J Douglas
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Hi,
Have their been any changes that would impact Power BI integrations? It was working fine a week or so ago and now I'm getting the following erorr:
ADO.NET: R script error. Warning message: package 'httr' was built under R version 3.6.2 Warning message: package 'jsonlite' was built under R version 3.6.2 Warning message: package 'readr' was built under R version 3.6.2 Error: Argument 'txt' must be a JSON string, URL or file. Execution halted
Regards,
Will.
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Thanks for the quick reply.... following your response I found it was a mistake on my part. The user wasn't in the correct team - all sorted now.
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I've revisited this after a few months
It looks like the variable is populating as I'm getting the timeline update now
however, the next node uses the variable to assign the request to an owner.
Owner - Manual - &[global["flowcoderefs"]["resultRef"]["engineerId"]]
But the assignment is not working, nor is there anytime in the timeline relating to this node.
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Hi,
Is there a way to update Service / Catalogue item for closed requests directly in the database?
I have a couple of catalogue items which I want to move from one service to another but ideally would like to update the service / catalog item on old closed requests in the database so that I only have to report on one service in the future.
Regards,
Will.
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Hi,
I'm seeing an Inactive Admin user logon on our instance but no-one is logged on from our side using this account.
Is this related to system updates or something else? How do I confirm the IP address that this connection is coming from?
Regards,
Will.
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I tested and confirmed that yes, I was filtering instead of searching by Tab.
I then logged in as an end user (basic) and the the UI is confusing. I can't see an option to Search by Tag.
I can either view the Tag Cloud or view My Documents.
The "Search Box" is the Filter box.
Right below the Filter box the Tags are listed.
If I click GDPR it filters me 10 documents. If I type GDPR, it is filtering by Title / Desc and not by Tag so I only see 9 documents.
I would expect the same response here whether I click the Tag or type it in ( as an end user I do not know the criteria you are using for the filter.)
I appreciate I can fix this just by adding GDPR to the description of the document, however it is a little confusing, especially when I have the more limited access of a basic user.
Regards,
Will.
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Hi James,
I've run the New rew-index. It completed but didn't fix the issue.,
I tried an All re-index. It failed with a SQL error
Regards,
Will.
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When I got into Tag Management I see the tag
and it has the correct number of documents. The document is published to Information Security and Data Protection Library.
When I click on the Tag in Tag Manager is shows the document
When I search by tag, it only returns 9 documents. - it is the Data Breach Process document that is missing.
@TrevorHarris I'm the owner of the document and can see all other documents posted into the library
Below you can see that I'[m the owner and where the Tag is applied.
Regards,
Will.
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Hi,
I'm having issues with a document not appearing when I search by tag. The search returns 9 documents with the tag but not the 10th.
I've deleted and added the tag again as well as deleting and re-uploading the document but it still wont appear in search.
The document does appear when I search for other tags on the document.
Is there a limit on how many documents a tag search returns?
Any other issues that might be causing the problem?
Regards,.
Will.
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Update was applied but its still not quite right. Now neither customer or analyst updates are colour-coded despite the settings of Red for co-worker.
System updates are correctly colour coded as Green in my instance.
Regards,
Will.
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I've tested the colour coding this morning and the webapp.view.ITSM.serviceDesk.requests.list.lastUpdateByColor.coworker colour also seems to apply to our end users who are set up as basic users in our system.
This doesn't let me use the colour to distinguish between analysts and end users.
Also is this any reason why its just limited to Red, Amber and Green?
Regards,
Will.
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Hi,
I've been having a play around with the MS Teams AutoTask integration and had a quick query.
Is there a way to pass a @mention through the API. I tried a post with@owner name (which matches the users display name in Teams) but it didn't flag it correctly in teams as a mention.
Does anyway have this working?
Regards,
Will.
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We're looking to upload additional SVG icons that we have designed to complement the existing set.I'm trying to retire selecting text base Profile codes in favour of larger numbers of icon based catalog items to speed up request logging for our hotel teams.
Since we are using the platform for Hotel Property Maintenance and well as IT not everything we need is covered at the moment ( I know its minor and mainly cosmetic only but its nice to have everything 100%)
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There is a Hornbill Service Portfolio Report which has this info.. It lists the service, catalog item, service status, request type and configured BPM and Prog Cap.
I've used it a few times to make sure I changed over all catalog items to a new BPM
Regards,
Will.
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Hi,
Are there any plans to allow custom icons for Service Manager?
Whilst the last update you made to the icon library covered over 90% of my requirements, there are still a few where I could do with creating custom icons.
Regards,
Will.
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HI,
I've set up a a new BPM which queries the site info, and assigns engineer based on the site EngineerID. This doesn't seem to be working however.
Update Text:
Site is: &[global["flowcoderefs"]["resultRef"]["siteName"]]
Site Engineer is: &[global["flowcoderefs"]["resultRef"]["engineerId"]]
Manager is: &[global["flowcoderefs"]["resultRef"]["siteManagerId"]]
I checked the Site Members table and you can see the site and roles are populated (redacted usernames)
But the output is the below:
Regards,
Will.
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Hi,
It would be useful to have a visual indicator on the request list of linked requests, maybe a ""link"" icon next to the reference which indicates that the request has linked requests.
This would enable us to quickly locate linked requests in the queues.
Regards,
Will.
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Hi,
I was thinking it would be great if you could implement an enhanced colour based flagging system for requests in the request list or maybe use colour based flagging for different sub-status or when a manager / team leader has updated a ticket.
Currently we have a selected colour (cyan in my case) which highlights requests that have been updated by someone other than the owner and we have a change in text style (italic in my case) for on hold requests.
I think there is a great opportunity to expand this:
Examples would be, allowing a team leader or manager to:
Colour code / flag a ticket which needs to be prioritised (without changing the actual priority) or to request an analyst update a ticket.
Colour code / flag a ticket which an IT Team Leader / Manager has updated ensuring the analyst doesn't miss the update.
Colour code / flag tickets which are waiting on customer response.
I'm conscious this would need some work so as not to clash with the colour coding on the priorities.
This would bring some real "visual aid" benefits where teams are managing larger queues.
The driver for this request was my team members not realising I had updated tickets with advice on how to proceed.
Regards,
Will.
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Hi,
I managed load a number of supplier logos the other day but when I'm trying now with a new supplier created today it's not working.
It lets me upload the image, displays it on the supplier screen after upload and says supplier updated, but when I go back to the supplier catalog it's missing
Click on the supplier again and its still missing. Tried PNG and JPG of the same logo - still no good. Deleted and recreated supplier - same issue.
Regards,
Will.
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Hi,
I've just discovered the sites page and the ability to add members such as Site Managers and Engineers etc.
I can see some real benefits here for me as we manage property maintenance at the site level.
Currently the set up is a bit too restrictive however.
1. Only seem to be able to add 1 Engineer. We have 2-5 depending on the site.
2. Site Manager, Regional Manager, Areas are required to be Collaboration users - our site managers (hotel managers) are basic users, not collaboration users.
I am looking to use the Engineer member to streamline request allocations in the business process.
I'm looking to use the Site Manager. Regional Manager for escalation comms - i think I can work around this by putting a distribution list against a site custom fieled instead.
Are there any plans to extend out this functionality or make it more customizable?
Regards,
Will.
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Hi,
I''m trying to find where I can customise the Project Status so that I can add On-Hold.
I can find Milestone Status and Sub Status in Simple Lists but not one for overall Project Status.
Regards,
Will.
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Hi there,
Could we get the option to Pin open the Links & Contacts (and other) sections in Supplier Manager in line with the collapsible section of other parts of the platform.
Thank,
Will.
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Many thanks for the quick reply.
and it has the correct number of documents. The document is published to Information Security and Data Protection Library.
Broken Power BI Integration
in Integration Connectors, API & Webhooks
Posted
Hi @Steve G
Many thanks , I've updated the script and its working now.
Thanks,
Will.