[Hornbill Mobile app not working]

I believe this has now been fixed.

 

it seems to be working again anyway

 

lee

[Auto close linked calls]

@Steve Giller

 

thanks steve, so when you say the linked requests can follow their own resolve close procedure do you mean that would be against and use the BP that is being used by that particular call or do you mean you would also have to configure an extra bit in the BP where it is calling the close linked request?

 

lee

[Problem Impact - alter colour on outcome?]

Hi,

 

After completing an impact assessment is it possible for the "Impact" to change the colour depending on what the level of impact resulted in?

 

As below if the impact was assessed as Critical can this highlight in RED similar to the Urgency? And other colours depending on what level of impact has been reached?

 

 

thanks

 

lee

[Auto close linked calls]

Hi,

 

As part of our Major incident process we link calls to a "Major Incident" call. Is there a way to automatically close all the linked calls when we close the Major Incident call?

 

If so how would that be done?

 

thanks

 

lee

[Hornbill Mobile app not working]

@Jeremy

ive logged a support call for this so hopefully will get looked at

 

lee

[Hornbill Mobile app not working]

Hi,

Are you aware of any issues with the mobile app?

It appears the request area is just blank and doesnt show any assigned calls. This seems to be happening for everyone.

 

thanks

 

lee

[Use a hornbill user form to create a Azure AD account]

@Gerry

 

great thanks Gerry good to know as something we are looking to explorer and hopefully implement.

 

thanks

lee

[Use a hornbill user form to create a Azure AD account]

Hi 

Is this possible?

Use a hornbill user form and once completed it takes the form entries(completed fields - answers) to create a user account in Azure AD and also possibly on Premise AD?

 

thanks

 

lee

[User change of name creates a new account?]

@Victor

thanks Victor. Its been some time since we set Hornbill up so had forgotten all about the user mapping part.

 

I will have a look, but maybe easier to leave it as it is.

 

thanks

 

lee

[User change of name creates a new account?]

Hi

 

When a user changes their name as Hornbill syncs with our AD it identifies the account in AD as a new account rather than the same with a new surname.

As such it creates a new account in Hornbill.

Is there anyway to make the original account (with its previous history) work with the new account?

As we use SSO the users new name needs to work and use SSO but it ideally needs to still be accessing the original account (with its history)

Ive tried changing the Login ID of the old account to the new users name - but this hasn't worked as says that ID is already in use (even if I change the login ID on the new account to something else)

 

thanks

 

lee

[Unable to see or access users list in Service manager]

@David Hall

 

thanks, yes seems to back again now

[Unable to see or access users list in Service manager]

Hi,

Unless I am missing something, the ability to see and access users accounts in the admin module has gone. All i can see is the list of subscription users. If I then do a refresh of the page I get a message saying I dont have permission to view the page?

 

Anyone else having this issue or anything to do with last nights update?

 

thanks

 

lee

[Alerts for VIP users?]

Is it possible to set a flag or status of a user account to indicate to an analyst when logging a call that the user is a VIP?

 

if so how is that done?

 

thanks

 

lee

[email icon greyed out]

Hi 

 

i have had reports the email icon now seems to grey out at times and the call is updated with

 

 

anyone seen this and know why it is happening?

 

Weird thing is you can still select the email icon and send an email?

 

thanks

lee

 

[Report Outputs Labels wrong way around]

Hi Hornbill,

 

I think one for your developers on the output format tab for reports you have to labels the wrong way around for 2 of the fields.

Doesn't stop anything working as they are just labels but thought you might want to know.

 

 

thanks

 

lee

[Admin console link removed?]

@Ehsan

 

Ah ok I see, its hidden away a bit, but now I know its there thats fine.

 

cheers

[Admin console link removed?]

@Ehsan

 

thanks Ehsan, although I am the same as Mark, only get my preferences there is nothing there for the Admin console

[Admin console link removed?]

Hi,

 

I noticed there are changes to the way we access the admin console coming, however I have just noticed the actual link in the drop down menu in Live Hornbill for all applications has been removed and there are no obvious links or menu items to now access the admin console.

 

Am I missing something or has any links or menu options been removed totally to allow access to the admin console?

Unless you happen to remember or know what he admin URL is I cannot see a way to access it anymore?

 

thanks

lee

[Change request closed by system Internal Context?]

@Victor

 

no there is no auto closure, its a change request that was logged and hadnt even been actioned yet. 

the only closure is a node to wait for Resolution? there wasa n update on the call and the next day the next entry was this context message and the call closed?

 

very weird?

[Change request closed by system Internal Context?]

@Victor

 

i still dont understand whats happened and why the call has been closed though?

it just seems to have randomly closed itself with this message?

[Change request closed by system Internal Context?]

One of our changes has closed itself with the following?

 

An ideas what this means and why it may have done this?

I've never seen this before.

 

 

thanks

lee

[issue after updates last night?]

@Mohamed

 

there has still been no update on this? 

 

do you have one yet or are you still working on it?

 

thanks

lee

[issue after updates last night?]

Are you aware of any issues from last nights update.

 

I have just tried to log a call and get the below

It appears on the procap for sites there is a new tab option which it defaults to that is called asset sites?

 

Also noticed this morning that things do seem a bit slow  - i've been trying to update some changes and find I have been having to hit F5 to refresh the session to get things to show up that they have been processed. Not sure if this is an issue or just coincidence?

 

 

thanks

 

lee

[Issues sending emails from a call?]

i think it is this if people are wanting to manually amend

 

[Issues sending emails from a call?]

Hi,

 

We have reports this morning that analysts cannot send emails from a call? 

Sending from the mailbox seems to be ok.

Could this be related to updates applied last night?

 

Anyone else having problems?

 

 

Also the email - direct outbound (in admin settings) doesn't seem to have changed or update since yesterday?

thanks

lee