Prathmesh Patel

is there any reports that we call run to shows call logged by source, i.e. Analyst or email?

Thanks. I'll look into this.

Hi, in support works, when resolving a call, there was a box to record, time taken. is there anything like this on Service Manager?

Hi, is there a way that a team or individual analyst be notified by pop up or email if a call has been assigned?

Thank You, Yes, and has worked.

Hi When we resolve calls in Service Manager it removes all Capitals, this can cause issues when sending username and passwords Can this be amended?

Hiya, what does the blue symbol next to the decision node mean?

When calls are logged via the auto responder, it does not pick up the users site. Any thoughts?

Sorry - this does work.. I just needed to log out!

I have switched this on from the settings, but does not allow us to select the categories now. Please advise

Thank you - This worked

Yes, the issues has been resolved. Thanks

Thank you for this. I may have missed it, but how do I change the name of Attribute 1 to Status?

Hi, is there a way to VIP Flag to notify the desk of any VIP users?

Can news feeds be cleared down?

When trying to log onto Service Manager I get the error - Operation timed out after 10000 milliseconds with 0 out of -1 bytes received please advise

On the sign in page of customer portal - can Sign In be changed to Log in?

The formatting on the password reset text needs some work. ( This when selecting forgotten password on the customer portal). _______________________________________________________________ You have recently requested to reset your password. Please click the following link to confirm ---------------------> needs to move to the right to align with text below Confirm Password Reset: https://service.hornbill.com/ssw/lib/saml/auth/simplesaml/module.php/esp/forgotPassword.php?stage=Response&token=GOAi3tz_vGvHB6zoM0uiu5ZNj_nN0hoHcJAw8pQEJBBSdzMro5coKNF0xQfXK07yKSCBTqGpH6WuXeRhHyjZ5A&userid=patepz and you will be redirected to a page where you can reset your password. If this request was not made by you please ignore this message or click the following link to cancel the request Cancel Request: https://service.hornbill.com/ssw/lib/saml/auth/simplesaml/module.php/esp/forgotPassword.php?stage=Cancel&token=GOAi3tz_vGvHB6zoM0uiu5ZNj_nN0hoHcJAw8pQEJBBSdzMro5coKNF0xQfXK07yKSCBTqGpH6WuXeRhHyjZ5A&userid=patepz Thank you. _________________________________________________________________

Can we make the login text in the top right hand corner look like a link and stand out more?

Is there the ability to do free text searches within Service Manager? I would like to search on text inputted into updates.

Just on this topic - is there anywhere we can store the contact details etc. of the Third Party Supplier

Thanks for the response but there are a number of users across different businesses.

Hi, is there a way of switching outbound email off from service manager? I want to get some test data onto the system but don't want an automatic email sent back to the customer whilst carrying out this exercise. Thanks Prav