Prathmesh Patel
-
Posts
127 -
Joined
-
Last visited
-
Days Won
1
Content Type
Profiles
Forums
Enhancement Requests
Everything posted by Prathmesh Patel
-
Gerry Chat bots, which conducts a conversation via auditory or textual methods. This can then determine where a ticket needs to be referred to, or can point the user in right direction. Prav
-
Hi, is there any things planned to integrate Bots within Service Manager?
-
Fantastic event .. good to meet the hornbill community, and great too see the new features too! I have to say that I loved your honesty and the way the event was presented. I did come away with a few actions, and will be doing a lot more to promote the use of the collaboration tools. Looking forward to the next event whenever that maybe!.
-
Thank you.
-
I have created feedback questions but wanted to know how to report on these?
-
unable to log on to Service Manager
Prathmesh Patel replied to Prathmesh Patel's topic in Service Manager
Thanks, Yes, now all working. What went wrong? -
Operation timed out after 10000 milliseconds with 0 out of -1 bytes received
-
Gerry, I completed the reg form a few couple of weeks ago but not heard anything back.
-
no worries - thanks.
-
Did both Victor.. Also on another note.. did you manager to work on the in/out of sla within days report?
-
posted in the screen shot
-
Victor, I didn't add a service, i turned off routing rules for auto responder and it worked.
-
Victor, I've now sorted this. Regards,
-
how would i go about adding a service to these calls?
-
Hi, since the latest update, the calls received by the call responder, we are unable to apply to call - the following message appears. when looking at the call ticket, the detail have been added bu the message is not cleared for the email box. please advise. Thanks
-
apologies, resolve please
-
Open tickets
-
Victor, Thanks, Yes, all active request.
-
Victor, thanks for asking. i haven't to be honest. I doing it manually at the moment. What do i need to insert into the widget to get the data out.
-
This is what i require too. but need in SLA and OUT of SLA
-
Hi, is there anyway of stating to the Support teams that they have VIP users ticket assigned?
-
Looking forward to attending the session.
-
Thanks Steve - i'll give this ago.
-
calls assigned to this team are only visible to them
-
Hi, i need to create a security support team within Service Manage, where by the only team can see call in the box are the Service Desk and also the security support team. Is this possible?
