Prathmesh Patel

yes, should be

Hiya, i get the following error when trying to create a new project.

Hiya, I get the same issues. installed around 2 weeks ago

Hiya, get the following errors when trying to create a project. Am i missing something?

Hiya, Does anyone have a First Time Fix measure / Widget I could look at? I have created one, but getting all sort of figures Regards,

thanks Victor

Hi, we had some email issue and now have over 700 email in the out box. The email issues is now resolved, but is there a way of getting these sent ASAP. I cannot see a send/receive option.

Victor. I've sorted it.

Thanks Nadeem. I suppose you cant see who its view by? Is there any reports that be run via the wigets on this?

Not worked. I went in to Wigets, copied the text and selected custom.

Victor, i just tried to create that but didnt work

Hi, is there a way we can track how may times an FAQ has been read/viewed and who by?

Thanks Bob

Daniel, Ok, thanks for that. When i pick up a ticket that has been assigned to me, the total time is static on 0:00. how do i get that time to start ticking?

actually it doesnt disappear, it does not start.

I have installed Time sheet Manager, and configured it to time spent on composing emails as a test - this works. However, when selecting an Incident tickets the clock disappears!.. ANy help would Apprciated. Regards, Prav

Thank you

How do i re-associate as i'm unable to access the ticket.

Dan, Hi, thanks for investigating, they were both 'Low' Impact. Regards, Prav

Dan, Correct - Reference is - IN00032043

hiya, 1. Yes. I cannot open the call to see. 2. Call was logged 14/09/2017 13:01 and clsoed 18/09/2017 08:42

When i try to open a closed call i get the following error . Please can this be rectified as it needs to be seen by the Auditors .

Bob, Yes, just like your diagram. Regards, Prav

Bob, The attached shows '% of Requests Closed Per Month (Within Resolution) - Priority 1' I want a similar report but by team if that makes sense

Hi, i want to set up a measure that reports '% Incidents / Request closed within SLA by teams' is there a simple way to do this?