Harry Hornbill

Hello Everyone The latest build of Hornbill Customer Manager (302) has been released to live. Change Log for this release are as follows: Change Internal changes to file attachmentsFix Organisation Details - Error when adding a file attachment

Hello Everyone The latest build of Board Manager (171) has been released to live. Change Log for this release are as follows: Change Changed internal file pathsInternal changes to remove legacy dependanciesRename application from 'Hornbill Board Manager' to 'Board Manager'Fix When clicking on image attachment doesn't open the original image

Hello Everyone The latest build of Hornbill iBridge Content Pack (199) has been released to live. Change Log for this release are as follows: New Cloud Automation for Jira and Jira Cloud - Add Watchers operations that allow Watchers to be added to Issues.

Hello Everyone The latest build of Hornbill iBridge Content Pack (198) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Project Manager - improved output when errors occur during thre creation of a new Project.

Hello Everyone The latest build of Hornbill iBridge Content Pack (197) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Document Manager - Updated documentation for Link Document operation.Fix Cloud Automations for Hornbill Document Manager - fixed issue with linking documents to other application entity records.

Hello Everyone The latest build of Hornbill iBridge Content Pack (196) has been released to live. Change Log for this release are as follows: Change Cloud Automation for Hornbill Document Manager - updated documentation.

Hello Everyone The latest build of Hornbill ESP (3427) has been released to live. Change Log for this release are as follows: Change The system automatically dismisses any message notification(s) which are related to the expired task(s)increase size of user profile home address to 384 chars instead of 64.add optional stageId param when calling getTaskParams / getTaskInfo so can access task in a specific stage instead of just current stage.

Hello Everyone The latest build of Document Manager (444) has been released to live. Change Log for this release are as follows: Fix Security fix

Hello Everyone The latest build of Hornbill Timesheet Manager (158) has been released to live. Change Log for this release are as follows: New Additional Time Viewer directive for Hornbill Project ManagerTime Viewer directive for Hornbill Service ManagerTime Viewer directive for Hornbill Project ManagerFix Issue with week view grid not displaying correctly for certain timezonesMinor Chart FixesSpelling mistake with translation string for configuring chart preferences

Hello Everyone The latest build of Hornbill Admin Tool (1327) has been released to live. Change Log for this release are as follows: New Worklow - Bpm - Editor: when saving nodes or groups as a template include any selected "note" elements or group notesEmail - Shared Mailbox: You can now connect to your office 365 account with OAuth2 with KeySafe CredentialsChange Manage Employee Portal - Settings - Replaced option "Hide My Services" with "Disable Old Portals". This option will not only hide my services but also will redirect My Services and Service Portal to the new Employee Portal.About Dialog: Uses new version info json file from build process instead of php.System - Monitor - Log Files: log file tile only visible to users with "admin" priv level.Home - Support: add subscription contacts and billing information to display hub.Support View : Show stats above the graph.webdav file get direct - remove use of header.authorizationITOM: has now been moved out of preview.App - Progressive Capture - Editor: Can now test for session userId,userLogin,userName and userHasRole in branches and form field conditions.changed translations views to use new translations table list control (directive)index.php is now index.html as part of our move away from phpremoved majority of php calls, swapped out for direct webdav access.system - languages: remove automatic translation for enGB to en-US as google does not support it.ITOM - Job Queue: when creating job do not set default job title.App - Workflow - BPM List: if the name provided for a workflow copy or rename already exists in system show meaningful warning.system - organisational data: can manage guest accounts and guest account templates from org data view.Support - Subscriptions - Passcode generator: prompt user to confirm overwriting of existing passcode if there is oneapps - reports - editor: select columns tab - added ability to filter the columns displayed in the available columns listapps - workflow - pcf editor: on loading process check if any form options are out of sync. Manual save and activation after the re-sync is required.system - email - routing rules: make table fill 90% of the screen horizontally instead of 60% as now showing more dataFix workflow - bpm - editor: drag and select nodes was not selecting any notes in the selection area.translations directive - paging not resetting when changing filterapps - reporting - editor: when saving report schedule reload report record so can get schedule jobid and can show schedule action buttonssystem - monitor - log files: when viewing log file and user does not have permission error shows [object Object] instead of msg.general - IE11 - failing to download plain/text files (report csv).On switching from hornbill app to admin tool in IE11 get CSRF Token mismatchItom - Package Creator: After uploading a file to package remove temp session file.Service Catalog - Service Domain: We fixed an issue were the order of the domains was changing randomly, and now reordering works correctly.LDAP User Import, unable to add pre-import actions when none already existsystems - data - database direct: preserve white space in data table value.Make js admin.boostrap loading work in IE11tile "is not enterprise" check failing.workflow - lifecycles: lifecycle process flow list missing filter translations.admin tool initialisation CORS errorSystem - Organisational Data - Site: Clicking on site type list btn launches invalid url (missing app name)App - Reporting - Report Editor: save button is enabled when first loading a report that has schedule and email report enabled.general: breadcrumb application name/id sometimes does not get remembered when refreshing page.system - manage portals - guest accounts: disable random passwords btn if user does not have rightsC.manageSystemSettingssystem - manage portals - guest accounts: hide action buttons if user does not have rightsA.managePortalAccountsapps - reports - editor: select filter tab - "Against Table Column Value" list of columns not displayed for related entities

Hello Everyone The latest build of Hornbill Core UI (1418) has been released to live. Change Log for this release are as follows: Change Employee Portal - Services Widget - If no services show message. If flag is set to show impacted only show dedicated message ( requested in forum post https://community.hornbill.com/topic/19834-impacted-services/ ) Fix Employee Portal - External Frame Widget - Updated text in warning message Employee portal - Progressive Capture - image attachments do not open when use paste method

Hello Everyone The latest build of Hornbill ESP (3424) has been released to live. Change Log for this release are as follows: Change The operation session:getMessageNotificationHistory now returns details about the user who's action originated the notification eventFix The task.onlyManagerCanAssignGroupUser setting is now honoured when assigning tasks to users and/or groups.The WebDAV copy returns an error when the destination file name has spaces in it

Hello Everyone The latest build of Service Manager (2091) has been released to live. Change Log for this release are as follows: New In the Employee Portal, a Request's sub-status is now shown in brackets beside the status attribute in the Requests widget and the Requests section in the Service details page. Extended the tasks under "Requests > Email Notification" in the BPM to provide the options to add CC and BCC recipients for email notifications. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Email_Notifications {CH00157338} For a Request that is raised from the Live Chat application, the transcript for the chat session is now available on the Request details page. - See more on the wiki https://wiki.hornbill.com/index.php?title=Live_Chat In the Employee Portal, a Request's sub-status is now shown beside the status attribute in the Requests widget and the Requests section in the Service details page. Change The setting "app.itsm.progressiveCapture.customerDetails.showOnlySupportedRequests" is now enabled by default. When raising a Request for a customer through Progressive Capture, the agent is shown the customer's Requests on the right-hand side. When this setting is enabled, only the Requests that the agent is allowed to access are shown and when the setting is disabled, the agent can view unsupported Requests, if any. To enforce and respect the security model implemented in services, we have enabled this setting by default. Configurable display columns and new filtering options on a revamped Service Portfolio list. Fix When the same Request is open in two separate tabs, a duplicate email is sent to the Request's customer. {PM00164381} Incorrect display of cancel confirmation popup when applying form customisation changes in the Service form. {PM00164910} Wrong colour indicator for "Last Updated By" when Request is closed via Self Service. {PM00164821} Link Assets section in the asset form includes assets that have already been linked. {PM00164760} Disable some editor options that override the browser spell checker in the Request's email action tab. {PM00164757} Customer is not pre-populated when you raise a linked Request for the first time. {PM00164617} Request List widget does not increase rows when expanded on the last row in the page. {PM00164607}

Hello Everyone The latest build of Hornbill iBridge Content Pack (194) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Service Manager, Log New Request - enable multiline inputs on description fields.

Hello Everyone The latest build of Hornbill iBridge Content Pack (193) has been released to live. Change Log for this release are as follows: Fix Cloud Automations > Utilities > HTTP Request - Basic Auth - fixed issue with custom content type not being applied

Hello Everyone The latest build of Hornbill ESP (3420) has been released to live. Change Log for this release are as follows: Change Modified the mailadmin::routingRuleList API, adding support for sorting and paging of the result set. As well as filtering of the result set based on routing rules' name, creator and/or modifier.Fix It is now possible to specify a specific target filename when doing a GET from WebDAV endpoints when attachment=trueWe fixed an issue in service domains were the position wasn't right, so we now handle a reordering when we detect this.

Hello Everyone The latest build of Hornbill Core UI (1403) has been released to live. Change Log for this release are as follows: Change Employee Portal - External Frame Widget - Added option "Preferred Height"Employee Portal - Links Widget - Added a "more" options with more colour options and allowing also to expand the tiles to the entire width of the widgetEmployee Portal - Progressive Capture - Field labels are now boldFix Employee Portal - Services Widget - When many services in the list, in some cases the second page can exclude one page (raised in forum post https://community.hornbill.com/topic/19787-issue-with-displaying-tiles/ )Service/Customer Portal - Progressive Capture - not able to run pro captureEmployee Portal - Services Widget - When changing category, the page index is not being reset

Hello Everyone The latest build of Hornbill iBridge Content Pack (192) has been released to live. Change Log for this release are as follows: Fix Hornbill Cloud Automations - Issue reloading certain input parameters when values had already been selected.

Hello Everyone The latest build of Hornbill Core UI (1386) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Services Config - Renamed string "Default Catalog" to "Default Category" Activities - List view missing wiki formatting for details column Employee Portal - Links Widget - External Links were not opening in a new tab (https://community.hornbill.com/topic/19707-links-widget-to-open-in-new-browser-tab/)

Hello Everyone The latest build of Hornbill ESP (3416) has been released to live. Change Log for this release are as follows: Change Removed the "experimental" designation for ITOM settings. All settings that were previously "experimental.itom." are now "itom.". Note that this is purely a name change. All ITOM settings continue to operate in the same way as previously.Removed the "experimental" designation for ITOM settings. All settings that were previously "experimental.itom." are now "itom.". Note that this is purely a name change. All ITOM settings continue to operate in the same way as previously.Fix BPM fails to send message using email template because of access token session mismatch error

Hello Everyone The latest build of Document Manager (442) has been released to live. Change Log for this release are as follows: New Added a bookmarkable link to direct download of documentsChange PDF files will open in browser when accessed from the employee portal widget and the services viewFix security fixDocument links not working in IE11 from service portal

Hello Everyone The latest build of Hornbill Supplier Manager (161) has been released to live. Change Log for this release are as follows: Fix Supplier contract events without a description not showing on supplier contracts

Hello Everyone The latest build of Hornbill iBridge Content Pack (191) has been released to live. Change Log for this release are as follows: New Cloud Integrations for Hornbill. Collaboration > Post To Workspace operation.Change Cloud Integrations for Hornbill. Instance URL in Hornbill Keysafe key types now supports being populated by the Instance ID as well as the full API endpoint URLFix Cloud Integrations for Hornbill. Fixed issue with parsing JSON API call responses

Hello Everyone The latest build of Hornbill Core UI (1369) has been released to live. Change Log for this release are as follows: New allow for login with support passcode (by pressing shift on login screen)Employee Portal - New External Frame WidgetChange Internal changes to prevent login problems with upcoming releasesEmployee Portal - Knowledge Base - The popup now has a max height of the window to prevent scrolling the entire window. ( requested in community post https://community.hornbill.com/topic/19506-knowledgebase-results-not-resizing-employee-portal-window )use default context menu in main email view to allow easier access to spellcheckerCo-Workers List - User Type filter is now persistent - Requested in: https://community.hornbill.com/topic/19416-default-co-workers-search/ (It depends on the latest Collaboration App)Mailboxes View - Empty folder - If the action takes time, there will be an indication about the action still being performed up until is done (KE00163987 - https://community.hornbill.com/topic/9265-mailbox-management-deleting-emails-in-bulk )Fix Conversation thumbnail images which have portrait orientation are too largeUnified font size in pro captureUpdated compatibility in customer search results between employee portal and service manager progressive captureEmployee Portal - Header - Domain text uses the same background colour making it not visible in some cases ( raised in community post: https://community.hornbill.com/topic/19493-white-text-in-navigation/ )Employee Portal - Links Widget was showing icons aligned to left when using Tile modeAdded translations for file uploaderEmployee Portal - Progressive Capture - removing fields description on the right side

Hello Everyone The latest build of Hornbill Collaboration (64) has been released to live. Change Log for this release are as follows: Change Internal changes to portal structureupdated admin initialise data script to get app modules to load for admin tool (to replace php method)Fix Contact Update - Error when removing an email and email duplicate validation is turned enabled (app.view.contact.disableEmailDuplicateValidation is FALSE)