Harry Hornbill

Hello Everyone The latest build of Hornbill Core (90) has been released to live. Change Log for this release are as follows: Change Added translations for start conversation popupFix Employee Portal - Activities Widget - Added missing string when no activities found

Hello Everyone The latest build of Hornbill ESP (3469) has been released to live. Change Log for this release are as follows: Fix The email purge process did not correctly delete inbound/outbound message tracking file(s) older than configured days

Hello Everyone The latest build of Service Manager (2200) has been released to live. Change Log for this release are as follows: New You can now suspend a process to wait for a document to be added to the Request. This can be achieved through "Requests > Suspend > Wait for Document" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Document {CH00166356}Category is now available as a column in the Requests list and customised views. - See more on the wiki https://wiki.hornbill.com/index.php/Request_List {CH00140998}Change Automatically end an active Supplier Event when a Request is resolved. This behaviour can be controlled via "app.request.stopActiveSupplierContractEventOnResolution" application setting. - See more on the wiki https://wiki.hornbill.com/index.php?title=Supplier#Plugins {CH00166588}Fix "Could not connect to server" error shown when viewing the Service Demand Chart. {PM00166916}Failure to update Requests list views when a date condition is included. {PM00166210}Missing results when using the quick filter option in the Assets list to find mobile devices. {PM00166816}Truncate the summary text to the maximum characters allowed when a Request is updated. {PM00166803}The 'Service Portal' option in the global search should not be shown when the old Service Portals are disabled. {PM00166776}Request link in an authorisation opens the Request details page in My Services rather than the Employee Portal. {PM00166772}

Hello Everyone The latest build of Board Manager (177) has been released to live. Change Log for this release are as follows: Change Internal change to ensure compatibility with upcoming releases

Hello Everyone The latest build of Hornbill ESP (3466) has been released to live. Change Log for this release are as follows: New Added new Experimental ITOM Asset Import apisFix The FlowCode event fails when option to load primary data on execution is set to trueThe mailbox deletion operation did not correctly mark folders and messages for deletionAn output param in FC2 used to get created as an Array object but a change to the way maxOccurs was parsed caused it to get set to null instead. There were production FlowCodes that assumed the param would be an Array() object which caused failures.The email purge process did not correctly mark email file attachments for deletion

Hello Everyone The latest build of Project Manager (364) has been released to live. Change Log for this release are as follows:

Hello Everyone The latest build of Hornbill Timesheet Manager (161) has been released to live. Change Log for this release are as follows: Change Timesheet Category Members of type Group can now be identified by their relative type company, department, team etcFix When changing the owner of a timesheet category, the owner any sub categories was not updated.

Hello Everyone The latest build of Supplier Manager (176) has been released to live. Change Log for this release are as follows: Fix Dialog window not closing when successfully deleting a supplier tagUnable to create new supplier tags

Hello Everyone The latest build of Project Manager (361) has been released to live. Change Log for this release are as follows: Fix Spelling mistake on application setting descriptionUnable to unset a project task rag status once it has been setIssue with assignee and estimated hours display on project task gantt chart

Hello Everyone The latest build of Hornbill ITOM Content Pack (33) has been released to live. Change Log for this release are as follows: New IT Automations for Active Directory User Management - Azure AD Connect Sync. New operation to allow the force-synchronise of local AD changes (delta or full) into Azure AD.

Hello Everyone The latest build of Hornbill ITOM Content Pack (32) has been released to live. Change Log for this release are as follows: Change IT Automations for Endpoint Configuration Manager. Improved error reporting when the site location cannot be properly set using the supplied SiteID argument.

Hello Everyone The latest build of Document Manager (452) has been released to live. Change Log for this release are as follows: Fix Document list not displaying correctly on search page

Hello Everyone The latest build of Hornbill Core (83) has been released to live. Change Log for this release are as follows: New Hornbill Automation for Hornbill Collaboration - Email Direct Message Send operation.Fix Hornbill Automations - fixed permissions issue with User Delete operation.

Hello Everyone The latest build of Hornbill Admin Tool (1350) has been released to live. Change Log for this release are as follows: New system -> organisational structure: release new tabbed layout for organisation listsystem -> customise: release new layout customise customer and service portal viewChange general: do not allow resizing width of form textareasFix labels on old organisational data tile and breadcrumbworkflow - bpm editor: task custom fields, date/time field range options not being saved.workflow - bpm editor: do not allow process complete or next stage nodes inside parallel processingSystem - Customize - Advanced Settings: portal settings showing application selector when shoudl be fixed to core.general: on initialisation failure, say access blocked, show error page.breadcrumb labelling for system - security - network rules

Hello Everyone The latest build of Hornbill Configuration Manager (61) has been released to live. Change Log for this release are as follows: Change Underlying changes to the application to remove reliance on the PHP framework.

Hello Everyone The latest build of Hornbill iBridge Content Pack (209) has been released to live. Change Log for this release are as follows: Change Cloud Automation for Microsoft Teams - Post To Channel operation. Updated operation to use production API, as the API is now out of beta.

Hello Everyone The latest build of Service Manager (2183) has been released to live. Change Log for this release are as follows: New Charts added to the Service Portfolio area to provide some visualisation of Service information. The available charts are Service Demand, Availability Issues and Service Subscriptions. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Portfolio A shortcut to "No Team Assigned" has been added to the Request list filter options. This shortcut, which includes a count, is presented when there are Requests with no team assigned. This behaves in the same manner as the namesake option in the OOTB filter options. - See more on the wiki https://wiki.hornbill.com/index.php?title=Request_List_Filters#Group_Filters Fix Approval buttons in BPM nodes Auto Assign Authorisation display "undefined" if the buttons are translated in different languages. {PM00166590} Configuration Items with IDs longer than 64 characters cannot be excluded from a catalog. {PM00166495} Placing Requests on hold via BPM does not add months as calendar months. {PM00166457} Some asset images not displayed in Employee Portal progressive capture for basic users. {PM00166420} Exclude labels from the generated timeline entry for a completed task. {PM00166180} Discrepancy between the Service Portal and the Employee Portal when processing date control field. {PM00166159} Plain text should be available when viewing an email that is sent via business processes. {KE00166115}

Hello Everyone The latest build of Hornbill iBridge Content Pack (208) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Technology Force - Get Building ID and Get Site ID operations. Improved error handling when no matching building or site is found.

Hello Everyone The latest build of Project Manager (359) has been released to live. Change Log for this release are as follows: New Project Tasks and Project Template Tasks now have estimated hours and rag status attributesIt is now possible to configure programme sub statuses in the Hornbill Admin Tool, the same way project sub statuses are configured.It is now possible to permanently delete cancelled programmes from the Hornbill Admin ToolFix Issue with creating projects due to lack of system rightsIssue with application rights for the various project rolesProject Tasks not opening in correct window size from outside of the main project management screensIssue with duplicate programmes appearing in the portfolioIssue with removing programme membersIssue with hiding/showing the resources tab on a projectIssue with selecting a sub status on a programme recordMissing app strings

Hello Everyone The latest build of Hornbill Core (81) has been released to live. Change Log for this release are as follows: New Hornbill Automation - Delete User operation.Change performance improvement when posting to activitystreamFix Employee Portal - Known Issues - Unable to load more

Hello Everyone The latest build of Supplier Manager (175) has been released to live. Change Log for this release are as follows: New It is now possible to associate a Service Manager Asset to a Supplier from an individual Asset record.Fix Issue with updating a supplier's logo

Hello Everyone The latest build of Hornbill iBridge Content Pack (207) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill - improved error reporting across all Hornbill to Hornbill integration operations.

Hello Everyone The latest build of Hornbill Core UI (1438) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Underlined words in FAQs not appearing (reported in https://community.hornbill.com/topic/20424-underlined-words-in-faqs-not-appearing-in-portal/ )

Hello Everyone The latest build of Live Chat (118) has been released to live. Change Log for this release are as follows: Change Improved behaviour of chat windows when analyst/user has stopped typing but not sent message - previous messages no longer move back down. Fix Fixed issue with analyst not always seeing first message in chat.

Hello Everyone The latest build of Board Manager (175) has been released to live. Change Log for this release are as follows: Change Added the ability to change an ownership of a board in the Board share panel, this option is available to anyone with can admin permissions (Note: the Boardmanager Admin role grants this permission on all boards)