Harry Hornbill

Hello Everyone The latest build of Hornbill iBridge Content Pack (203) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Technology Forge - added support to retrieve TF Cloud Site ID using Site Code

Hello Everyone The latest build of Hornbill iBridge Content Pack (202) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Project Manager - updated operations to better handle timeouts when creating Projects using heavy templates.Cloud Automations for Hornbill Project Manager - updated operations to support the updated Project to Request relationship when creating new Projects;

Hello Everyone The latest build of Project Manager (348) has been released to live. Change Log for this release are as follows: New Project Risks now support timespentProject Tasks now use Hornbill Timesheet Manager exclusively for time spentUpdated and Improved Project Time RecordingProject Tasks can now be associated with Project RisksProject Risk HistoryChange Project Issues and Dependencies now support custom fieldsFix Project Manager name lists ordering by user id instead of user nameBoards tab not showing correctly in project portfolioMandatory Project Status/Sub Status on Progressive Capture not being respectedIssue with projects in a programme that had no progress set

Hello Everyone The latest build of Hornbill Admin Tool (1343) has been released to live. Change Log for this release are as follows: Change System - Settings: make it possible to filter down in a selected category.change default setting of public to live for system setting admin.view.appStore.default.store.apps - workflow - pcf editor: when saving an active process keep it active if there are no issues with saving.workflow - auto tasks - editor: add support to hide suspendable flowcodes from auto task processesFix ITOM - Inventory Viewer: paging not resetting when search results in no results.system - org structure - organisations: Teams filter was not working when set to filter by any task assignment.advanced analytics - measures: enable horizontal scrolling on measures table

Hello Everyone The latest build of Hornbill Core UI (1432) has been released to live. Change Log for this release are as follows: Fix Global Search - Workspaces - Not selecting the current workspaceProgressive Capture - Progressive capture was not loading forms in specific flow configurationsProgressive Capture - Custom fields dropdown with data providers sometimes not load data (KE00166125)Employee Portal - Service View - Workaround now displays WiKi text

Hello Everyone The latest build of Supplier Manager (169) has been released to live. Change Log for this release are as follows: Change Visible supplier contracts on a supplier record increased from 3 to 10. Additional contract information also available.

Hello Everyone The latest build of Board Manager (174) has been released to live. Change Log for this release are as follows: Fix Prevent errors when multiple cards are moved to the same position and lane at the same time

Hello Everyone The latest build of Hornbill Mobile Catalog (154) has been released to live. Change Log for this release are as follows: Fix Missing icons in request view

Hello Everyone The latest build of Hornbill Core UI (1431) has been released to live. Change Log for this release are as follows: Change minor under the hood change to login screenWiki Mark-up - Added option to add target to a link so that it will open the link in the same tab or in a new tab. Add |target=self top make it open in the same tabFix Problem encountered when trying to reset a expired passwordActivities View - Empty group list in activity filterActivities - New activity - Find time popup sometimes show "invalid date"Co-Workers List - "All" user filter was not being saved to the user configEmployee Portal - Knowledge - Updated height of popup as it was sometimes slightly of screen ( https://community.hornbill.com/topic/19506-knowledgebase-results-not-resizing-employee-portal-window )

Hello Everyone The latest build of Service Manager (2143) has been released to live. Change Log for this release are as follows: New Suite of Hornbill Automation tasks introduced under "Requests > Assets" to return the assets that are linked to a Request - see more on the wiki Change Extended the 'Licence Type' property under the Software Information section in assets to include a new option called Domain Licence. Extended 'Requests > Get Request Information > Customer Details' Hornbill Automation to return a co-worker's handle - see more on the wiki Fix All Categories filter in the Services Portfolio list is not ordered alphabetically. {PM00165756} No results found when filtering by 'Resolved By' in the Requests list. {PM00166065} Owner is not notified when a Request is updated via Self Service. {PM00166023} Validation error when more than 16 characters are entered in the Device Name attribute in assets. {PM00165872} Sort option in the assets list is not functional. {PM00165874} The sub-status visibility setting is not respected in the sub-status popup form. {PM00165804} Display name for the asset type to be shown when viewing an asset. {PM00165699}

Hello Everyone The latest build of Hornbill ITOM Content Pack (30) has been released to live. Change Log for this release are as follows: New ITOM Content Pack - Active Directory User Management package. New Get operation which returns details about a specified User object.

Hello Everyone The latest build of Hornbill iBridge Content Pack (200) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Azure - updated token refresh code to support recent changes by Microsoft, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/develop/configure-token-lifetimes#create-token-lifetime-policies-for-refresh-and-session-tokens

Hello Everyone The latest build of Hornbill ESP (3436) has been released to live. Change Log for this release are as follows: Change The operation admin::groupGetList2 has been extended to include an additional filter to restrict results by group name The activity service APIs now includes recently posted post/comment data part of the response: activityPostComment, activityPostCommentImage, activityPostImage, activityPostMessage, postImage and postMessage Migrated connect strings in mail connectors to a more reliable structure Fix The operation admin::groupGetList2 when optionsFilter param set to false, still returned child groups where the options was set is true

Hello Everyone The latest build of Supplier Manager (168) has been released to live. Change Log for this release are as follows: Change Added additional popup windows to search supplier and supplier contract records that have large amounts of associated assets.

Hello Everyone The latest build of Hornbill Admin Tool (1338) has been released to live. Change Log for this release are as follows: Fix workflow - bpm - editor: if copy note node and paste process will error when saving.apps - workflow - pcf - editor: custom form node - when deleting checkbox/selectbox default item the default value for field is not reset.system - org data - roles: use api to get latest list of available system rights for role setup.

Hello Everyone The latest build of Board Manager (172) has been released to live. Change Log for this release are as follows: Fix collapsed/expanded lanes are not remembered on refresh

Hello Everyone The latest build of Supplier Manager (167) has been released to live. Change Log for this release are as follows: Fix Business Processes tile enabled in Hornbill Admin Tool when it should be hidden.

Hello Everyone The latest build of Hornbill ESP (3433) has been released to live. Change Log for this release are as follows: New SAML 2.0 Auto Certificate Renew feature implemented and enabled as an experimental option Reminder email notifications are now sent to the primary and secondary technical contacts when an SSO profile's signing certificate is heading towards expiry. Up to four notices are sent on the 30, 15, 7 and 1 day markers. Once the profile/cert_info_t(s) have been updated these notices stop. Fix When inserting a record via data::entityAddRecord for a table who's primary key was of time auto_incrment, the audit table would not include the primary key value. When a webhook call received a success response code in the 2xx range other than a 200, it would treat the webhook call as a failure, which was incorrect, now it assumes all 2xx response codes to be a success.

Hello Everyone The latest build of Supplier Manager (166) has been released to live. Change Log for this release are as follows: Change Supplier name added to Supplier Contract and Contact views above the supplier logo on the right hand side

Hello Everyone The latest build of Hornbill Mobile Catalog (152) has been released to live. Change Log for this release are as follows: Fix Unable to download attachments in request viewStyle - Header Background is not using the "Text Stripe Background Color" defined in the Employee Portal Customization view in the Admin Tool. ( raised in https://community.hornbill.com/topic/19993-formatting-issue-with-mobile/ )

Hello Everyone The latest build of Hornbill Admin Tool (1335) has been released to live. Change Log for this release are as follows: Change workflow - pcf: do not allow process names that are just a number.remove use of "includeSpecialItems" when calling admin:getEntityList as param is now depreciated (used in reporting and entity viewer).Sys - Org Structure: Make tile visible to contacts admin so can manage guest accounts.apps - adv analytics - measures list: make the scoreboard value items the same size vertically so can easily compare sample points across measures.updated saml lib for admin tool to pick up recent saml fixesapps - workflow - pcf editor: when there are bad nodes that will stop activation show the message as an error (red)Fix system - email - direct outbound: using incorrect mail message endpoint resulted in mail content not loading.apps - workflow - pcf/bpm editors: printing process layout corrupt. Link to stylesheet changed.general: icon picker container does not close when you click away from it so is left visible even though might be on another tab.adv analytics - widgets: when changing widget type to chart from another type some default properties not being set which causes errors.System - Email - Outbound Mail Routing: when using Classic authentication the Login ID should be optional.System - Data - Background Jobs: time taken seconds to days, hours and seconds text filter not correct.System->Security->Login Screen: tile to access had screen not showing.

Hello Everyone The latest build of Live Chat (112) has been released to live. Change Log for this release are as follows: Change Allow sending of messages that contain images or attachments without any other contentFix Configuration page missing in livechat appTidied up "waiting" message boxInconsistencies in placement of Agent and Customer avatar in chat sessions

Hello Everyone The latest build of Service Manager (2126) has been released to live. Change Log for this release are as follows: New Introduced a new setting to set the sender's display name when sending automated email notifications. This behaviour can be controlled via "guest.app.requests.notification.emailPrefixDisplayName" application setting. By default, the sender's display name is "noreply". The notification settings that can benefit from this setting are, guest.app.requests.notification.notificationType.emailUpdate*, guest.app.requests.notification.notificationType.feedbackSubmitted*, guest.app.requests.notification.notificationType.cancel*, guest.app.requests.notification.notificationType.portalUpdate*, guest.app.requests.notification.notificationType.subStatusChange* and when notifying an authoriser. Suite of Hornbill Automation tasks introduced under "Requests > Assets" to update the attributes in assets that are linked to a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Assets {CH00154239} Service level resolution timer in a Request can now be paused after the Request's status is resolved. The resolution timer can be paused and resumed automatically via "app.request.pauseResolutionTimerOnResolve", "app.request.resumeResolutionTimerOnReopened" and "app.request.stopResolutionTimerOnClose" application settings. Alternatively, to control this behaviour via a process "Application > Timer > Pause Resolution Timer" and "Application > Timer > Resume Resolution Timer" Hornbill Automation tasks can be used. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Request_Timers Change Extended "Requests > Update Requests > Service" Hornbill Automation with a new option to assess the workflow to use when the Request's service or catalog item is updated. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Update_Service Fix Mapped custom field is not updated when a hidden Date control field has no value. {PM00165755} SLM Events can fire when a request is on-hold following an escalation or de-escalation of the request. {PM00165072} Form changes in the Service details do not save if you click away from the pop-up. {PM00165511} Wiki mark-up is not respected in the 'Services Details' form in Progressive Capture. {PM00165434} Unable to upload a file containing a plus sign in the file name within the Attachments section in an Asset. {PM00165499} The "before x days" filter option for columns resolved on, closed on, reopen date in request list views does not apply any filtering. {PM00165250} Wrong colour indicator for "Last Updated By" when Request details are updated. {PM00165595} Intermittent issue when updating Request's custom fields via Progressive Capture. {PM00165515} Added debugging and retry to 'Requests > Get Request Information > Source Email Details' Hornbill Automation. {PM00165101} Mandatory warning message is still shown even after a file has been uploaded in Progressive Capture. {PM00165139} Routing Rule template filtering with pagination does not work correctly. {PM00165176} BPM Workflow selector in a Catalog item should only show business processes. {PM00165267} Date values are not always copied to the questions section of linked Requests created by a process. {PM00165297} Incorrect value for Regional Manager is returned by "Requests > Get Request Details > Site Details" Hornbill Automation. {PM00165379} Unable to download a template file in the Upload Assets area. {PM00165399} Progressive Capture stalls on the Site form in the Service Portal when the customer's site Id is invalid. {PM00165423}

Hello Everyone The latest build of Hornbill Core (72) has been released to live. Change Log for this release are as follows: New bpm utility flowcode: Get Task Details. For a given task node id will return basic details. Can be used to get completed tasks from previous stages.Change changed translation guest.component.relativetime.m to minute and guest.component.relativetime.mm to minutes to avoid case clash with these M and MMFix Basic users not being able to view working time calendars in progressive capture.Out of Box Roles: Contacts Admin role requires permissions on sys accounts tables in order to use some apis used in contacts/guest account management.Fixed typo in Password Updated Successfully messageEmployee Portal - external Frame Widget - Added missing translation stringsflowcode/fc_ops/guestTermsAndConditionsGet.js - was ingnoring language inputparamAdd members to Workspace was failing if one of the group or role members was a Basic user as workspaces can't use collaboration features.

Hello Everyone The latest build of Hornbill Core UI (1426) has been released to live. Change Log for this release are as follows: New Employee Portal - Page Manager - Allows users with page rights to manage all the pages in a global view (Beta) Change Employee Portal - Raise new request - Changed message for not active ProCapture flow Fix Employee Portal - Can't start progressive capture when basic user has set manager Global Search - When in a Workspace and switching between workspace search and other advanced search such as Requests, it fires an error in the browser's console Hornbill Today page not being added to the bookmark history When creating bookmarks from an entity timeline the bookmark title is not correct and the post when opened may give a error that you don't have the correct rights Employee Portal - Service View - Unable to translate "Company Home" (user.view.page.home) string (raised in post https://community.hornbill.com/topic/19903-company-home-still-in-the-service-page/ ) Activities - New activity popup - Activity Template assignedTo is not always applied properly