Harry Hornbill

Hello Everyone The latest build of Hornbill Admin Tool (1288) has been released to live. Change Log for this release are as follows: New apps - workflow - pcf - editor: add reposition nodes top left button like in bpm.Change system - org structure - users: show manager field on main user info tab. Added new custom fields tab.system - org data - users: on users workspace tab add label to assign buttonapps - workflow - bpm - editor: when change method in hornbill automation if new method has same named params as old method - keep the settings for any matching params.system - security - keysafe: in json schemas add support for htl_ui.defaultvalue for general use in form fields not just dates fieldsFix sys - org structure - users: js error loading user roles when using new api version.system - org structure - users: tabbing between details and about tab would lose any unsaved changes.system - org structure - users: when viewing basic user only allow role assignments marked with priv level "basic"apps - workflow - bpm - editor: variable picker, tooltip content overflows tooltip areasystem - org structure - user view: in organisation tab the display name of org is showing additional property valuesworkflow - bpm - editor: variable picker uses default node display name rather than current canvas language display.workflow - bpm - editor: nodes on canvas display names do not update when change language in propertysheetsworkflow - bpm - editor: next stage node, drop down list of stage names not showing current translated display names.

Hello Everyone The latest build of Hornbill ESP (3366) has been released to live. Change Log for this release are as follows: Change Availability status now has the ability to mandate a "returnTime" for any given status The operation admin::roleGetList has been extended to include an additional filter to restrict results by privLevel

Hello Everyone The latest build of Hornbill iBridge Content Pack (182) has been released to live. Change Log for this release are as follows: New Cloud Automation Integrations for UiPath. Operations to manage your UiPath Jobs and Users. See the Hornbill Wiki for more information. Cloud Automation Integrations for IBM Blueworks Live. Operations to manage your IBM Blueworks Live Users. See the Hornbill Wiki for more information.

Hello Everyone The latest build of Hornbill iBridge Content Pack (181) has been released to live. Change Log for this release are as follows: New Cloud Automation Integration for Discord. Execute a Discord webhook. Fix Hornbill Collaboration, Create a New Contact operation - fixed issue with creating new contact records

Hello Everyone The latest build of Hornbill Board Manager (163) has been released to live. Change Log for this release are as follows: Change if get card info BPM node doesn't return a card, prevent the a following remove card call to fail Fix Adding and moving cards in boardmanager show errors

Hello Everyone The latest build of Hornbill ESP (3364) has been released to live. Change Log for this release are as follows: Change The operation session:userProfileGetList no longer returns users that have the non-user-account attribute flagged as true. However, there is a new filter option to allow you to include these if you wish The operation session:userProfileGetList has been extended to support filtering by group membership/home group and activityStreamID

Hello Everyone The latest build of Hornbill Admin Tool (1285) has been released to live. Change Log for this release are as follows: New system - org structure - users: add checkbox on user view to hide the user from co-worker searches (requires server 3360) system - org structure - availability states: make available to live. Add page System > Manage Portals > Manage Login to allow for managing the login page Change system - org structure - users: in basic user view do not show availability options as no applicable. system - org structure - users: in basic user view do not allow user to be assigned to a org of type team. system - org structure - users: in basic user view only show details and organisations tabs. system - org structure - users: store user list filter settings in url params so when press back it reloads last filtered view system - org structure - availability states: allow admin to control the use of availability states feature (requires server 3361) apps - simplelists: allow apps to specify which simplelists are protected so customers cannot delete/modify them ITOM: use generic method to get data table lists for job scheduling, packages tables system - org structure - sites - view: when assigning users to site it search users that are linked to same company as the site if set (requires core app release 34). system - email - templates - editor: use BR when enter is pressed instead of P tags. Fix system - email - templates - editor: when swapping from html to source view and back again the default styling is lost. system - org structure - users: User Import - fix use of "site" column in user upload csv. App - Workflow - PCF - Editor: handle undefined var in goto condition

Hello Everyone The latest build of Hornbill Supplier Manager (157) has been released to live. Change Log for this release are as follows: Fix Supplier Contact details not updating unless custom field data is provided

Hello Everyone The latest build of Hornbill ESP (3359) has been released to live. Change Log for this release are as follows: Fix The admin::userProfileSet operation correctly invalidates and loads the default layout and modifier settings

Hello Everyone The latest build of Hornbill Document Manager (430) has been released to live. Change Log for this release are as follows: Change Hide Tags view from basic user Hide My Documents panel from basic users on the document list page When creating or editing a document the editor will be focused automatically Minor improvements to the document link component Fix Error when viewing 'Documents for Review' document list

Hello Everyone The latest build of Hornbill ESP (3356) has been released to live. Change Log for this release are as follows: New Added a set of administrative functions to manage custom/translated user availability status There is a new API session::getAvailabilityList that will return the list of availability status that can be set Added a set of administrative functions to managing custom/translated user availability status's there is a new API session::getAvailabilityList that will return the list of availability status's that can be set Change The session::getSystemLicenseInfo operation is extended to include SIS build param The operation session::getApplicationCacheStates now returns a hotfix number which can be used to invalidate the front-end caches in the case of a UI hotfix push Fix ITOM - Inventory Lists: fixed an issue where adding an already existing device to a list was showing an error Sometimes when posting a message in a conversation you could see am invalid UTF-8 error message, preventing the post. This was caused by incorrect handling of utf-8 encoding when truncating the text when creating the notification preview. General bugs fixing and improvements in experimental Catalog APIs

Hello Everyone The latest build of Hornbill Service Manager (2005) has been released to live. Change Log for this release are as follows: New Questions section in a Request can be cleared down via 'Requests > Questions > Delete Questions' Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Questions Documents can now be associated with a Service. As a Self Service user, you can view the documents that are associated with a Service that you're subscribed to. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Details#Documents Change Owner attribute in a Request's information section in Self Service can now be hidden. This behaviour can be controlled via 'guest.servicemanager.customer.request.showSupportOwner' for the Customer Portal and 'guest.servicemanager.portal.request.showSupportOwner' for the Employee Portal. The 'Raise New' option in the designated button in the Service Manager toolbar can now be hidden. This behaviour can be controlled via 'app.request.raiseNew.hide' application setting. Fix Failure when there are attachments in multiple Progressive Capture forms in Self Service. {PM00163943} Extended details for a Change Request is not populated from a custom form in Progressive Capture when raised via Self Service. {PM00163877} Timesheet entry is incorrectly calculated when recording the time for multiple updates in a Request. {PM00163857} Provided an option to exclude basic users when using 'Search Co-workers' data provider in Progressive Capture. {PM00163846} The attribute 'h_custom_40' is not updated when a field is mapped to this attribute in Progressive Capture. {PM00163821} Unable to paste images into the attachments section in the Employee Portal. {PM00163801} Incorrect indicator colour for 'Last Updated By' in the Requests List when a Request is raised as a basic user via the Employee Portal. {PM00163799} Process is not resumed when a Request is taken off hold via the BPM. {PM00163710} When exporting a custom view, an irrelevant warning message is shown. {PM00163685}

Hello Everyone The latest build of Hornbill Core UI (1310) has been released to live. Change Log for this release are as follows: Change If there are only emojis in the WiKi content (up to 4) it will show these bigger than usual Fix Email Composer - When "Reply All" from an email that contains "BCC" addresses will copy over these to the "TO" of the new email ( https://community.hornbill.com/topic/18947-email-view-reply-all-copies-bcc-to-to-recipients/ )

Hello Everyone The latest build of Hornbill iBridge Content Pack (176) has been released to live. Change Log for this release are as follows: New Azure QnA Maker integration - Generate Answer operation. Asks a QnA Maker bot a question, and returns the answer from its knowledgebase. Fix Microsoft Flow, Trigger Flow operation. Added Content-Type to HTTP request made to Flows.

Hello Everyone The latest build of Hornbill Core UI (1308) has been released to live. Change Log for this release are as follows: Fix QR Code not being displayed when adding mobile device

Hello Everyone The latest build of Hornbill Supplier Manager (156) has been released to live. Change Log for this release are as follows: New Additional Fields for Supplier Contracts Supplier Contracts visualised on a gantt chart Additional contract expiry period (180 days) Additional filters for supplier contracts - status and expiry dates Fix Supplier Id column visible on existing supplier contract when it should not have been Missing translation strings when customising supplier contract columns Custom field data not showing on supplier catalog for custom fields 3 and higher Archived Status not showing correctly on supplier contracts table Attachments list not automatically refreshing when a new attachment is added to a supplier contract Unable to update a supplier contract without a contract value

Hello Everyone The latest build of Hornbill Core UI (1305) has been released to live. Change Log for this release are as follows: Fix My Profile Details - Site name displayed as number not name Employee Portal - Service View - If no FAQ or Known Issues the menu option is now hidden

Hello Everyone The latest build of Hornbill Core UI (1304) has been released to live. Change Log for this release are as follows: Change Employee Portal - Updated style of Knowledge Search Fix Co-Worker Search - When searching from the global search a Co-Worker, the second time won't perform the search - https://community.hornbill.com/topic/18888-co-workers-search-bug/ My Profile Details - Home Address was not being saved Auto-Hide header for Basic users - If background was white it could not be seen. Added shadow to show it better. An empty box would be shown on the Employee Portal Service Details if there were no bulletins to be displayede RSS Widget - Configuration of the widget does not display the labels correctly

Hello Everyone The latest build of Hornbill Admin Tool (1275) has been released to live. Change Log for this release are as follows: Change system - organisational data - users: do not force 220x264 profile pic - center img and display as it is stored on server. workflow - bpm - bpm editor: hornbill automation (flowcode) add new option setting of "Variable" which allows designer to force the use of a variable or hardcoded value. system - organisational data - org list: show groups (company,dept,costcenter,division) in one tab and teams in a separate tab. system - organisational data - orgs: only allow task assignment option for teams system - organisational data - orgs: edit breadcrumb org view now has child orgs and teams tab items (build 3354). system - organisational data - orgs: do not show teams in org breadcrumb list (build 3354). Workflow - BPM - Bpm Editor: validation - allow any stage to end process without having to have a next stage node Fix ITOM (Preview) - Inventory Viewer: add machine to list dialog title not showing

Hello Everyone The latest build of Hornbill ITOM Content Pack (23) has been released to live. Change Log for this release are as follows: New ITOM Content Pack - Windows Management package. New operations to create and delete Windows Services.

Hello Everyone The latest build of Hornbill Admin Tool (1270) has been released to live. Change Log for this release are as follows: New _ Fix App - Reporting - Report Editor: count report preview data failing to show Total count value. System - Org Data - Users: user availability list display values showing as undefined. App - Reporting - Report Editor: count report preview data failing to show Total count value.

Hornbill Service Manager Quarterly Feature Update 2020 Q1 and Q2 We have started the first half of 2020 with several exciting new features and functionality across various aspects of Service Manager. This summary introduces a number of the key ones and a short description of where to go to configure them. Business Process Workflow Requests Mobile Assets Business Process Workflow The Request Customer can now be updated via the Business Process Workflow This was another very frequent request on the forums, which has now been introduced a fantastic new feature that will allow subscribers to build some really smart operations into their workflow. Prior to this, the Request Customer could be set during the Progressive Capture, and then manually by an Analyst/Agent after a request has been logged. The new Automated Task option allows for the Business Process to take any User ID that has been passed to it, and automate the change of the customer at a particular stage of the process For example, if an end user was logging a request on behalf of another member of staff, the Progressive Capture may have been configured to provide the option to select WHO this request was being logged for from a drop down list of Co-Workers. Then, on submission of the request, the Business Process can now be configured so that on submission of the request the customer is automatically changes to the person who was has was selected from this list, ensuring that they are the primary customer from that point forwards (perhaps even adding the original requester as a connection too if desired). Learn More Suspend wait for Workaround For those people who are using or setting up Problem Management in Hornbill, this new Automated Task option can ensure that the Business Process is suspended until an Agent/Analyst has provided a Workaround. This will ensure that if required, a Workaround needs to be added before the Process will continue. Learn More Requests When adding updates to Requests, linked Requests can also be updated Often, if there are scenarios where there are a number of linked requests to the request that is being working on (for example Major Incidents, Problems, Change Requests, Releases etc), it can be important that certain updates appear on of these linked request timelines. It has always been possible to perform an update to these as part of a Business Process at a particular point in time. But with this new feature, an update to one or more linked requests can be made at any time, directly from the request itself. With this feature enabled, if there are linked requests associated with the request being worked on, the Update button within the Update Action will include an arrow that exposes the option to update the linked requests. Selecting the option to Update this and linked requests... will display a dialog box that lists the linked requests. From here there are options to select all linked requests, highlight them individually, and/or filter by the request type. Once selected, clicking "Update" will apply the selected options accordingly. Learn More Answers in the Questions section of a request can now be edited End users don't always get it right when logging requests, and occasionally there may be times where the information that they provide needs to be edited or deleted. This could be because it's simply incorrect, or in more serious examples, it contains sensitive or confidential information. A little while back, functionality was introduced to allow for the deletion of questions. This has now been expanded to allow users who have the relevant role to be able to edit these answers too. Learn More The owner and content of all Snippets can now be edited Snippets are a quick and easy way to reuse blocks of text - which can be used personally for each Analyst, or shared with other Service Manager users. Some feedback that we received was that if users had shared snippets with others, and subsequently left the organisation, these snippets would still exist and could not be edited. This feature has introduced the ability to allow a user (with the relevant role) to manage ALL snippets if required, and have the access to be able to change both the content of a snippet and the ownership whenever necessary. Learn More Mobile Requests can now be raised via Hornbill's mobile application The Service Manager functionality on the Mobile App has always allowed uses to view and update any requests that have been logged, and manage them through their relevant request list views. Now available is the ability to also log NEW requests through the app. As with the main client, there is an option for Creating a New Request where the request type is not known at the start of the raising process, or a specific request type can be selected such as Incident, Service Request, Problem, Change, Known Error, or Release. Once one of these options is selected, it will follow through the configured Progressive Capture for each option To use this, simply navigate from the menu to the Request view on the Mobile App and raise a new request by tapping on the + (plus) icon in the Tool Bar. This will start the process of raising a new request. The options available on this list will depend on the access rights that the user has for each request type. The steps when raising any request will vary as they will follow a defined Progressive Capture workflow. Learn More Portals The timeline for closed requests can now be set to read-only on the Portals Another feature that had a high number of requests on our forums was the ability to prevent end users from being able to comment on closed requests. The feedback received was that occasionally these comments would be missed by analysts, as well as the fact that some businesses wanted to drive the behavior of their customers to raise a NEW request if further issues/comments arise after a ticket has been closed. This is now possible to do, via a setting in the Service Manager app which will disable the comment box for closed requests and display a message to the end users informing them of this. Learn More Assets Views and Advanced Searches are now available in the Asset list. As an Asset Management User there may be hundreds, if not thousands of assets in the Asset Repository. Without knowing some key information, it can be tricky to quickly locate the specific asset that is needed at that point in time. With the new Asset Views/Advanced Search functionality, this will hopefully make the task far more simple. Similar to the functionality with the Service Manager Request List, a user can now use a Query Builder to add various filters based on Asset Attributes. If the view created is particularly useful, it can be saved as a reusable view, quickly available in a drop down list that is personal to that specific user. The new features introduced are: Views - Based on each Asset Class, a user can now define and save unique Views to display assets that meet defined criteria. Select the columns to display for each View that is created. Home Button - Once views are defined, one of these can be applied to the Home Button to make sure that each time the user navigates to the Asset List, they are presented with the information that is most important to them. Advanced Filter - Looking for something specific? The Advanced Filter allows for the searching of the details of any asset. Learn More For further details on these changes and others check out the Hornbill Wiki

Hello Everyone The latest build of Hornbill Admin Tool (1266) has been released to live. Change Log for this release are as follows: New system - org data - sites: added "Additional Details" tab to contain h_custom_# fields, latitude and longitude. system - org structure - groups: In group view show new child groups tab so can managed direct child groups. System - Organisational Data: Added ability to define and manage user availability states system - org data - organisation - info view: can flag if record is part of actual org chart/structure (requires build 3347) Change System - Organisational Data - Organisation List: Clicking on org name will filter list to show its children, shows a breadcrumb so can navigate back. Added btn to edit. upload templates: sitetemplate.csv now includes h_custom_#, h_latitude and h_longitude columns remove use of com.hornbill.core for moved system entities. system - email - templates: hide created date in the template list. ITOM (Preview) - Inventory Viewer: In detail view adjusted padding and alignment ofr title and set as managed/unmanaged btns System - Data - Data Imports: Add user account import operation (create, update or both) Fix System - Sites: create site method should specifically reference com.hornbill.core System - Org Structure - Users: site listbox should use core "site" entity. workflow - bpm - editor: decision node - when condition refers to a task that did not get created a reference error is thrown. Fixed so condition will fail as task does not exist, and the next decision condition will be checked. workflow - bpm - editor: insert node between outgoing decision node connection that has a no "no match" defined would convert the connection into no match. workflow - bpm - editor: automation node input params would not change from ignore to auto if script is changed and same param name exists ITOM (Preview) - Site Integration Services: service build out of sync check will now use sis server build number instead of esp server build number (requires esp build 3349) workflows - bpm - live process list: remove order by on count query call reporting - reports - history: malformed xls content type

Hello Everyone The latest build of Hornbill Core UI (1297) has been released to live. Change Log for this release are as follows: Fix BPM-HUD does not show a process as cancelled if it occurs at the last stage Profile Picture - Unable to change Employee Portal - Services Widget was not showing tooltip for Service Requests Activities - Attachments - not possible to edit description (Requires server build 3351 or greater)

Hello Everyone The latest build of Hornbill iBridge Content Pack (170) has been released to live. Change Log for this release are as follows: Fix Hornbill iBridge Content Pack - Get Next Date Utility. Fixed issue with Wednesday as next date.