Harry Hornbill

Hello Everyone The latest build of Hornbill iBridge Content Pack (209) has been released to live. Change Log for this release are as follows: Change Cloud Automation for Microsoft Teams - Post To Channel operation. Updated operation to use production API, as the API is now out of beta.

Hello Everyone The latest build of Service Manager (2183) has been released to live. Change Log for this release are as follows: New Charts added to the Service Portfolio area to provide some visualisation of Service information. The available charts are Service Demand, Availability Issues and Service Subscriptions. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Portfolio A shortcut to "No Team Assigned" has been added to the Request list filter options. This shortcut, which includes a count, is presented when there are Requests with no team assigned. This behaves in the same manner as the namesake option in the OOTB filter options. - See more on the wiki https://wiki.hornbill.com/index.php?title=Request_List_Filters#Group_Filters Fix Approval buttons in BPM nodes Auto Assign Authorisation display "undefined" if the buttons are translated in different languages. {PM00166590} Configuration Items with IDs longer than 64 characters cannot be excluded from a catalog. {PM00166495} Placing Requests on hold via BPM does not add months as calendar months. {PM00166457} Some asset images not displayed in Employee Portal progressive capture for basic users. {PM00166420} Exclude labels from the generated timeline entry for a completed task. {PM00166180} Discrepancy between the Service Portal and the Employee Portal when processing date control field. {PM00166159} Plain text should be available when viewing an email that is sent via business processes. {KE00166115}

Hello Everyone The latest build of Hornbill iBridge Content Pack (208) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Technology Force - Get Building ID and Get Site ID operations. Improved error handling when no matching building or site is found.

Hello Everyone The latest build of Project Manager (359) has been released to live. Change Log for this release are as follows: New Project Tasks and Project Template Tasks now have estimated hours and rag status attributesIt is now possible to configure programme sub statuses in the Hornbill Admin Tool, the same way project sub statuses are configured.It is now possible to permanently delete cancelled programmes from the Hornbill Admin ToolFix Issue with creating projects due to lack of system rightsIssue with application rights for the various project rolesProject Tasks not opening in correct window size from outside of the main project management screensIssue with duplicate programmes appearing in the portfolioIssue with removing programme membersIssue with hiding/showing the resources tab on a projectIssue with selecting a sub status on a programme recordMissing app strings

Hello Everyone The latest build of Hornbill Core (81) has been released to live. Change Log for this release are as follows: New Hornbill Automation - Delete User operation.Change performance improvement when posting to activitystreamFix Employee Portal - Known Issues - Unable to load more

Hello Everyone The latest build of Supplier Manager (175) has been released to live. Change Log for this release are as follows: New It is now possible to associate a Service Manager Asset to a Supplier from an individual Asset record.Fix Issue with updating a supplier's logo

Hello Everyone The latest build of Hornbill iBridge Content Pack (207) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill - improved error reporting across all Hornbill to Hornbill integration operations.

Hello Everyone The latest build of Hornbill Core UI (1438) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Underlined words in FAQs not appearing (reported in https://community.hornbill.com/topic/20424-underlined-words-in-faqs-not-appearing-in-portal/ )

Hello Everyone The latest build of Live Chat (118) has been released to live. Change Log for this release are as follows: Change Improved behaviour of chat windows when analyst/user has stopped typing but not sent message - previous messages no longer move back down. Fix Fixed issue with analyst not always seeing first message in chat.

Hello Everyone The latest build of Board Manager (175) has been released to live. Change Log for this release are as follows: Change Added the ability to change an ownership of a board in the Board share panel, this option is available to anyone with can admin permissions (Note: the Boardmanager Admin role grants this permission on all boards)

Hello Everyone The latest build of Hornbill ITOM Content Pack (31) has been released to live. Change Log for this release are as follows: New IT Automations - Active Directory Group Management package. New operation to retrieve details about an AD Group. See the Hornbill Wiki for more information.

Hello Everyone The latest build of Hornbill ESP (3447) has been released to live. Change Log for this release are as follows: Change session::getSessionInfo now includes an application state CRC used for application configuration change detectionFix Corrected logic that prevents duplicate logging of sequential and identical BPM states.The automated email for SSO certificate expiry reminder points to an incorrect URL

Hello Everyone The latest build of Project Manager (353) has been released to live. Change Log for this release are as follows: New Default timesheet categories for projects, project tasks and project risks can now be set against a project templateChange Removed gradient on project rag status and progress widgetsFix Issue with updating logic settings from within the project settings of a projectIssues with adding custom fields to project issues and dependencies

Hello Everyone The latest build of Supplier Manager (174) has been released to live. Change Log for this release are as follows: Fix Issue when associating a new email to a supplierIssue with retrieving suppliers from main supplier directive

Hello Everyone The latest build of Hornbill Timesheet Manager (160) has been released to live. Change Log for this release are as follows: Change Additional warning when attempting to add a timesheet value without a categoryFix Timesheet visibility records not showing correctly in the Hornbill Admin Tool if created by the system user

Hello Everyone The latest build of Hornbill Core UI (1436) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Service View - FAQ could not display content with a styled tableUnable to display youtube videos in FAQ in customer portalProgressive Capture - custom fields not always work with some data providers

Hello Everyone The latest build of Hornbill ESP (3443) has been released to live. Change Log for this release are as follows: Fix The session::supportPasscodeLogon failed to validate user credentials when the user related identifiers did not match

Hello Everyone The latest build of Service Manager (2164) has been released to live. Change Log for this release are as follows: New A process can now be suspended to wait for attachments to be added to a Request. This can be achieved through "Requests > Suspend > Wait for Attachment" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Attachment Problem Management has been extended to record the Root Cause and aid in automating the creation of a Known Error from a Problem record. We have introduced "Problems > Update Problem > Details" Hornbill Automation to update the Root Cause and Workaround attributes in a Problem record. We extended the "Requests > Log Request > Log New Known Error" Hornbill Automation to provide the options to set Root Cause and Workaround attributes. To get the attributes from a Problem record, the "Problems > Get Information > Problem Details" Hornbill Automation can be used. Alternatively, if it is required for the Root Cause and Workaround attributes to be set after a Known Error record is created, the "KnownErrors > Update Known Error > Details" Hornbill Automation can be used in a Known Error process. - See more on the new Hornbill Automation tasks on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Problem_Records A process can now be suspended to wait for a Request to be linked. This can be achieved through "Requests > Suspend > Wait for Linked Requests" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Linked_Requests Change When creating or updating a Service, the description attribute is no longer mandatory. The "Suspend" Hornbill Automation tasks are no longer selectable when designing Auto Tasks. When the Used By attribute in an asset is shared with multiple entities, the label "Shared" will be shown in the corresponding column on the Assets list. - See more on the wiki https://wiki.hornbill.com/index.php?title=Manage_Assets Fix Unable to find an FAQ in the Employee Portal when all the catalog items are disabled. {PM00166340} Resolution timer is not marked as fixed when the "app.request.pauseResolutionTimerOnResolve" setting is enabled. {PM00166248} SLM Escalation fails to work for the first escalation when the response timer is started with no configuration. {PM00166304} A user assigned the "Problem Management Full Access" role is not able to reopen Known Errors. {PM00166292} Different file extension when previewing email attachments in Progressive Capture. {PM00166247} When the Request's customer has no email address, the 'To' field in the Email action should not be pre-populated. {PM00166123} Truncate the summary text to the maximum characters allowed when a Request is raised. {PM00166104} Image path is no longer returned when a Bulletin has no image configured. {PM00166039} Error in loading the Service's bulletins when an image is added and immediately removed while creating a new bulletin. {PM00166245} The properties usedById and ownedById used in CSV files to upload assets are case sensitive. {PM00166261} Asset upload fails when the Used By attribute is set to Shared. {PM00165731}

Hello Everyone The latest build of Hornbill Configuration Manager (60) has been released to live. Change Log for this release are as follows: Fix The default icon for Computer System class assets does not appear on the explorer view {PM00166026}

Hello Everyone The latest build of Hornbill iBridge Content Pack (204) has been released to live. Change Log for this release are as follows: Fix Cloud Automations for TF Cloud - fixed issue with error handling in Help Calls > Create operation

Hello Everyone The latest build of Supplier Manager (173) has been released to live. Change Log for this release are as follows: New Supplier Details and Contracts now visible on Service Manager AssetsChange Additional functionality for renewing supplier contractsFix Issue with renewing supplier contracts from an individual contractMissing translation strings for changing a supplier ownerUnable to view supplier contact audit informationUnable to edit supplier links

Hello Everyone The latest build of Hornbill Timesheet Manager (159) has been released to live. Change Log for this release are as follows: New It is now possible to record time directly against Assets from Hornbill Service ManagerFix Unable to update the status of a timesheet sub category to 'offline'Unable to update the status of a timesheet category to 'offline'Issue with one of the directives using the wrong field as a last modified date

Hello Everyone The latest build of Project Manager (351) has been released to live. Change Log for this release are as follows: Change Project risk description field increased in size from 256 to 512 charactersOverdue project tasks now highlighted in red on the main project viewFix Permission error when attempting to raise a new project through progressive captureUnable to raise a project through progressive capture without providing a project templateIssue with migration of project template tasks from previous updateIssue with updating project templates

Hello Everyone The latest build of Document Manager (451) has been released to live. Change Log for this release are as follows: Change Review date now displayed on documentlist pageAdded quick filter to the attached document list used to attach documents to other entities (such as services, organisation etc)Fix Documents due for review list not displaying resultsnative (html) documents are downloaded in mcatalog rather than opened

Hello Everyone The latest build of Hornbill iBridge Content Pack (203) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Technology Forge - added support to retrieve TF Cloud Site ID using Site Code