Harry Hornbill

Hello Everyone The latest build of Hornbill Collaboration (64) has been released to live. Change Log for this release are as follows: Change Internal changes to portal structureupdated admin initialise data script to get app modules to load for admin tool (to replace php method)Fix Contact Update - Error when removing an email and email duplicate validation is turned enabled (app.view.contact.disableEmailDuplicateValidation is FALSE)

Hello Everyone The latest build of Live Chat (110) has been released to live. Change Log for this release are as follows: Change Improved the Close Chat feature, so that when a chat is closed by the user, the user is returned to the popup to allow another chat session to be created; Removed fullscreen button from chat popup, as this led to portal users getting stuck in fullscreen mode with no obvious way out. Fix Users could still start a chat session when Live Chat was closed (outside of working time calendar); Live Chat closed & busy notification not showing in Employee Portal or My Services; When a chat is closed or cancelled by the agent, the user could only close the chat window and would not have the option to create another chat; Issue where the agent accepts a chat, the user chat box could not be maximised, and the chat could only be viewed in full-screen mode; Issue where the agent accepts a chat, the user chat box would sometimes be minimised; Issue where the agent cancels the chat, the user was not presented an appropriate message and was stuck with a minimized chat window until refresh; Multiple issues with minimised chat header display spacing; Issue with chat header not containing agent name for active chat sessions until browser refresh.

Hello Everyone The latest build of Document Manager (439) has been released to live. Change Log for this release are as follows: Change Rename app from 'Hornbill Document Manager' to 'Document Manager'Fix External links do not open correctly when clicking on the title in the main document listExternal links not working in customer portal

Hello Everyone The latest build of Hornbill ESP (3411) has been released to live. Change Log for this release are as follows: Change The portal account related operations for create, get and set have been expanded to include a portalConfig field.The operation activity::conversationGetList now includes result set pagingModified the Mail operations by allowing the use of OAuth2 as a means of authenticating to the mail provider.

Hello Everyone The latest build of Hornbill iBridge Content Pack (190) has been released to live. Change Log for this release are as follows: New Cloud Automation Integrations for Jira Service Desk Cloud. Operations to manage Jira Service Desk Cloud customer and request records. See the Hornbill Wiki for more information. Change Cloud Automation Integrations for Hornbill - Admin > Add User to Team Group. Added support for setting Allow Viewing Tasks and Allow Actioning Tasks flags.

Hello Everyone The latest build of Service Manager (2048) has been released to live. Change Log for this release are as follows: New Request's service can now be changed via 'Requests > Update Request > Service' Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Requests The attribute 'h_workaround' can now be mapped to a field in Progressive Capture. - See more on the wiki https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms Integration with the Supplier Manager application has been added to requests. When placing a Request on-hold, you are now able to choose a supplier and contract that is associated with any linked assets in order to create third-party supplier events. Progress of the created events can be viewed from within a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager#App_Plug-ins_to_Service_Manager An existing Request can be copied to create a new Request. The information that is copied from the source Request can be controlled via application settings that are prefixed with "app.request.copy". - See more on the wiki https://wiki.hornbill.com/index.php?title=Incident_Requests#Request_Menu Change Refreshed style for the Asset types and class tiles. The size of the Asset name attribute has been increased to 128 characters. - See more on managing Assets on the wiki https://wiki.hornbill.com/index.php/Manage_Assets Fix The minimum search criteria on the Employee Portal search feature is now 2 characters. {PM00164779} Asset history not reporting changes in the Used By property when the Asset is shared. {PM00162529} The menu items for "Requests" and "Documents" in the Employee Portal can be translated via "user.view.serviceform.requests" and "user.view.serviceform.documents" strings. Performance improvements when loading the Self Service landing page. {PM00164586}

Hello Everyone The latest build of Hornbill Mobile Catalog (146) has been released to live. Change Log for this release are as follows: Change Internal changes to prevent login problems with upcoming releasesFix Service View - When too many icons in the bottom the words gets wrapped by the letter

Hello Everyone The latest build of Hornbill Collaboration (58) has been released to live. Change Log for this release are as follows: Fix Contact Archive - If the contact is linked to a portal account, the association to the portal account will not be removed (but the contact is archived)

Hello Everyone The latest build of Hornbill Document Manager (435) has been released to live. Change Log for this release are as follows: Fix IE11 opens some document in the browser instead of downloading them

Hello Everyone The latest build of Hornbill iBridge Content Pack (188) has been released to live. Change Log for this release are as follows: New Cloud Automation Integrations for ServiceNow Customer Service Management. Operations to manage CSM Accounts, Cases, Consumers and Contacts

Hello Everyone The latest build of Hornbill ESP (3403) has been released to live. Change Log for this release are as follows: New Added new operation session::supportPasscodeLogon which allows you to login to the instance using a support passcodeAdded new FlowCode2 global method doesFileExist() which allows you to check for the presence of an application file.Added two new operations admin::supportPasscodeCreate and admin::supportPasscodeClear which are used to create a support passcode and to clear it.Added new operation session::supportPasscodeLogon which allows you to login to the instance using a support passcodeChange The operation admin::getInstanceAuditInfo now includes options to return instance contact and billing information.The name filter for the userProfileGetList operation is extended to search user's Id and login Id

Hello Everyone The latest build of Hornbill Collaboration (56) has been released to live. Change Log for this release are as follows: Change Activities - Updated attachment back-end functionalityFix Organisation - CRUD Operations are not calling internally SM methods

Hello Everyone The latest build of Hornbill Configuration Manager (59) has been released to live. Change Log for this release are as follows: Fix The explorer fails to load if the linked entities do not include at least one service

Hello Everyone The latest build of Hornbill ITOM Content Pack (29) has been released to live. Change Log for this release are as follows: Change ITOM Content Pack - Active Directory User Management package. Updated Create operation so that the Path parameter is no longer mandatory.

Hello Everyone The latest build of Hornbill Admin Tool (1299) has been released to live. Change Log for this release are as follows: New system - org structure - users: add ability to create a new user using a user template.add "support" tile to landing page. This new view will show current subscriptions and ability to grant an access passcode for Hornbill Support when needed.Change system - email - routing rules: add ability to filter rule list by rule name (changing rule order is disabled when filtered)system - org data - users - user view: remove support for gender field. This will now be controlled by customer defined simple list + a custom field in user app profile.keysafe logging only enabled for dev environment.apps - reporting - report editor: change "save as" to "copy report"Manage Employee Portal - Added option in the header to set a background colour for the logo if is transparentFix If opening a specific page when not logged in the url will be reset to the base pageapps - adv analytics - widgets - measures: when sample date is undefied and a formatter is being used it displays "NaN" instead of "N/A"workflow - pcf - pcf editor: custom form field conditions - fields defined as strings but stored as numbers fail conditional checksapps - reporting - report editor: only allow "copy report" (formally "save as") when report is in a saved state.apps - reporting - report view: downloading report in IE11 fails with access error.

Hello Everyone The latest build of Hornbill Document Manager (434) has been released to live. Change Log for this release are as follows: Change Internal links to documents to allow for future core updatesFix BPMLifecycle prcesses not displaying against documents

Hello Everyone The latest build of Hornbill Collaboration (54) has been released to live. Change Log for this release are as follows: Change CHANGE: Co-Workers List - User Type filter is now persistent - Requested in: https://community.hornbill.com/topic/19416-default-co-workers-search/ ( requires also a change in the UI)User profile - removed gender fieldFix Added missing Portal strings ( https://community.hornbill.com/topic/19417-translation-string-missing )Added missing translation string - raised in forum post https://community.hornbill.com/topic/19417-translation-string-missing/Reduce size of default login splash image

Hello Everyone The latest build of Hornbill Core UI (1341) has been released to live. Change Log for this release are as follows: Change Employee Portal - Header Style - Supports new Admin Tool option to add a background colour to the logo if is transparentContacts List - Improved UI when no contacts are found

Hello Everyone The latest build of Hornbill Mobile Catalog (144) has been released to live. Change Log for this release are as follows: Fix Progressive Capture - shows the NEXT/BACK buttons at the bottom of the view for a better navigation experience

Hello Everyone The latest build of Hornbill Service Manager (2030) has been released to live. Change Log for this release are as follows: New You can now suspend a process to wait for an Asset to be linked to a Request. This can be achieved through "Requests > Suspend > Wait for Linked Assets" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Linked_Assets Tags can now be added to Assets. Assets can be filtered by tags in the Assets list and the 'Assets' option in the global search. - See more on the wiki https://wiki.hornbill.com/index.php/Assets#Tags Department attribute is now available in the Requests list and customised views. - See more on the wiki https://wiki.hornbill.com/index.php/Request_List Change Extended 'Requests > Get Request Information > Service Details' Hornbill Automation to return the Service Domain attribute for a service. Classes including Computer System, Software, Mobile and General within Asset Management have been enhanced to include new attributes. - See more on managing Assets on the wiki https://wiki.hornbill.com/index.php/Manage_Assets Fix Hide availability status in a Request's assign action tab when the feature is disabled. {PM00164505} Assets list fails to load when sorting by an extended field. {PM00164463} The property 'Product ID' is not displayed in the Assets list. {PM00164456}

Hello Everyone The latest build of Hornbill Configuration Manager (58) has been released to live. Change Log for this release are as follows: Fix Intermittent issue with the functionality to drag-and-drop the explorer tree.The explorer fails to load if the current user has no access to one of the linked entities.

Hello Everyone The latest build of Hornbill iBridge Content Pack (187) has been released to live. Change Log for this release are as follows: Change Cloud Automation Integrations for Google Sheets - improved error handling for Update and Append operations.

Hello Everyone The latest build of Hornbill ESP (3393) has been released to live. Change Log for this release are as follows: New Added SAML 2.0 helper method (admin::ssoSaml20IdpDecode) for decoding iDP service metadataChange Modified the time::scheduledJobGetList API, adding a filter for the runtype property of the returned scheduled jobs. Also, added the ability to orderBy the result. As well as page the result, if the resultset gets too big.The operation activity::conversationGetMessages API now includes an original image access token for each conversation message that included an imageExtended the session::getApplicationCacheStates API to include a calculated CRC32 of the sum of application statesFix Fixed an issue with the library::tagGetList API where querying an empty tag group, causes an exception when the returnCounters is setFixed a problem where saving an modified SSO profile would throw an error (incorrectly) telling you that you cannot create a profile with the same EntityId

Hello Everyone The latest build of Hornbill Core UI (1339) has been released to live. Change Log for this release are as follows: Fix some users having to click the login button twice to login with saml

Hello Everyone The latest build of Hornbill Admin Tool (1293) has been released to live. Change Log for this release are as follows: Change app - workflow - bpm editor: add support for storing stage notes in group nodes - so note will collapse when group is collapsed. will move when group is moved and so on.Move the Login configuration page from Portals section to Security sectionsystem - org structure - availability states: enable / disable feature options with drop down settings btn.Fix apps - workflow - bpm editor: variable picker was excluding variables from nodes inside collapsed groups.The Default Identity Provider drop down not populating in the Manage Login screenitom - job queue - job view: set parameter names min width to 30% of table space to stop single letter text wrapping.ITOM - Job Queue - Job Copying: Fixed a bug were copying a ldap discovery and changing the mode was passing the ldap creds as wellworkflow - bpm - list: new keyword search feature not picking up actual search textapps - adv analytics - widgets: when creating widget default auto scroll speed to off.