Harry Hornbill

Hello Everyone The latest build of Hornbill ESP (3348) has been released to live. Change Log for this release are as follows: New Added new API's to support document prescribed reading functions. (library::prescribedReadingRequest, library::prescribedReadingConfirm) Added discovery of installed packages for Linux Added new operation admin::groupGetList2 which provides more control over the list contents in relation to querying the hierarchical structure Added new API library::documentGetReadingPrescriptions which returns the list of reading prescriptions for a given document Added new API's to support document prescribed reading functions. (library::prescribedRradingRequest, library::prescribedreadingConform) It is now possible to set a Minimum Password Age for the user password profile, using the new 'security.user.passwordPolicy.passwordMinimumAge' system setting There is a new operation admin::userClearPasswordHistory that will clear the password history for the specified. There is a new operation admin::userPasswordExpire that when called will expire the password the specified account, causing the user to be prompted to change their password the next time they log in A new system setting 'security.user.passwordPolicy.passwordBlockHistoricCount' has been added that allows you to set the password history checks for the user password policy. A new system setting 'security.user.passwordPolicy.passwordExpires' has been added that allows you to set the password expiry days for the user password policy. If set to 0 (default) then the system will not expire passwords It is now possible when using Hornbill local authentication to set passwords to expired. Change Groups now include a new flag allowing you to indicate if the group forms part of your organisational hierarchy The operation admin::groupGetInfo now returns a property to indicate if the group has child groups associated with it. Expanded library::documentGetList which allows you to get a list of documents that have been prescribed to you for reading

Hornbill Platform Quarterly Feature Update 2020 Q1 and Q2 We kicked off the first half of 2020 with several exciting new features and functionality across various aspects of the Hornbill Platform. This summary introduces a number of the key ones and a short description of where to go to configure them. Progressive Capture Business Process Portals Progressive Capture Workflow Multiple 'Add Attachments' forms can now be used in a Progressive Capture There are many scenarios where there may be a requirement to add multiple, specific attachments when raising a request. Whether this is a Change Request which requires both a formal Implementation and Test plan, or a New Starter request where several forms and confirmations need to be added, it's something the Hornbill Community have been requesting more and more. Previously, to achieve this, end users have one attachment form where they would be expected to attach ALL documentation they have at that point in time. With this new feature, the Progressive Capture can be completed to include several "Add Attachment" forms - and used together with the prompt text options during the configuration, it can be set up to clearly guide the user on what needs to be provided and when. Learn More New data provider called 'Search All Users (Include user Id in display)' available in Progressive Capture Hornbill has previously offered a smart feature where any drop down list in Progressive Capture can dynamically be populated with all currently active users in the system. This has a multitude of purposes when combined with Progressive Capture to perform various automations. One of the potential issues that has been noticed is if two people have the same name(handle) in Hornbill, it can be difficult to tell which is the correct one to select. To alleviate that issue, a new option has been introduced called "Search All Users (Include user Id in display)". This simply includes the unique User ID of every user next to their name, which can aid in ensuring the right person has been selected. Learn More Business Process Workflow Auto Tasks can now be configured and associated to Custom Buttons One of the major features to be released this year, which has already added a new level of flexibility for many Hornbill subscribers, is the introduction of Auto Tasks. Auto tasks are a single action or series of actions that can be invoked from a custom button from relevant entity views (currently within a Request view, an Asset view and a Document view). They are very similar to Business Processes in their configuration and which actions be automated. However they are instantaneous - that is, they can be called at any point (even as part of an existing Business Process) and are designed to execute, run and end. So there is no concept of Stages, Checkpoints, Human Tasks or Suspend Nodes - the Auto Tasks runs the automation and completes immediately.A great example of how this works (which is covered in far more detail in the video above), is the ability to configure a "Major Incident" button - to be used if an Incident priority has escalated. Before Auto Tasks were introduced, an Incident process may have been designed in a way that flagging a request as a Major Incident would have needed to have been done at a particular point in time - in order for any additional automation to take place. But with Auto Tasks, this could be pressed and invoked at ANY POINT in the Incident Life cycle so a Process Designer doesn't have to worry about that restriction, or need to manually perform extra actions if the Incident was escalated later in its process. In our example, the auto task instantly completes the following actions: Set the priority to Major Re-evaluate the SLA Add a specific Service Desk Manager as a Member to the Incident Add an IT Director as a Connection to the Incident Send a post to a Workspace informing of the MI Send an email to interested parties Lock the priority so it cannot be changed This is just one example - there are a huge number of use cases for Auto Tasks. If you come up with some interesting ideas on how you have configured them, please share with the community on our Community Forums - it would be great to hear how people utilize this and which additional automations people would like to see! Learn More The "Via" node can be used to neaten Business Processes designs For those Business Process designers who take pride in keeping their canvases looking neat and tidy, some frustration may have been experienced in certain connectors (arrows) automatically positioning themselves behind nodes, overlapping etc. The new "Via" will be able to provide more control around these connectors, by allowing designs to redirect these flow lines to wherever a designer would like them displayed. This node does not perform any specific function - it is ignored, and does not require any configuration. But it does allow for precise and clean designs. Hornbill is also adding some more process efficiencies, warnings and prompts during the design of processes which may be noticed in the coming months. Learn More Portals A Bulletin can now be configurable to be a clickable link in the Employee Portal Bulletins are a nice way of presenting important notices to end users - whether that be planned outages, known issues, company info/events or any other form of information, a clear banner on the portal can really attract the attention of the person navigating the page. A new option is now available where Service Managers can choose to make their Bulletin titles clickable and navigate to another page in a new browser tab. Any URL can be added (whether it's to another Hornbill Employee Portal page, or an External Website) and once added, a "link" icon appears next to the title. This is particularly useful if wanting to convey more information than the space in the Bulletin allows - one idea is to simply add "Click here for more info" as part of the Bulletin text. Learn More For further details on these changes and others check out the Hornbill Wiki

Hello Everyone The latest build of Hornbill ESP (3346) has been released to live. Change Log for this release are as follows: Fix The timer events were not firing correctly in some cases when timer events were put it on hold

Hello Everyone The latest build of Hornbill Core UI (1282) has been released to live. Change Log for this release are as follows: Fix Customer Portal - Unable to access

Hello Everyone The latest build of Hornbill Core UI (1281) has been released to live. Change Log for this release are as follows: Fix Customer Portal - Some areas are unable to detect if is customer or service portal

Hello Everyone The latest build of Hornbill Admin Tool (1257) has been released to live. Change Log for this release are as follows: Fix reporting - report editor: data preview not showing data for entity reports

Hello Everyone The latest build of Hornbill Admin Tool (1256) has been released to live. Change Log for this release are as follows: New ITOM - Package - Package Creator: Now supporting generic Linux / Apple macOS as Target OS for a package ITOM - Job Queue/Scheduling - Job Discovery: Added new SSH protocol and support for SSPrivateKey Type of KeySafe ITOM - Job Queue/Scheduling - Job Discovery: Now supporting discovering generic Linux / Apple macOS Change system - data - data direct: do not allow users to type in invalid filenames for db query saves. ITOM - Package Creator - Package Operation: Now allowing to target an Linux Shell Script ITOM - Inventory View: Now we get the RAM memory in precise MB for machines not having a 1024 multiple size applications - reports - report editor: add support for ordering chart columns by label A-z instead of just values (requires server build 3343) App store - application details view: static release notes support Important Notices markup. Fix Workflows - BPM - Editor: Decision node isin/isnotin not doing case insensitive test correctly ITOM - Job Queue - Discovery Jobs: We fix WinRM protocol and is now available in the discovery job creation form ITOM - Inventory View: IPv6 was not shown in details workflow - bpm - editor: Ensure save button does not activate after first loading workflow. application - Reports - Report Editor: preview data now supports column output where a column name occurs more than once, when joining tables. (Requires server build 3343 onwards)

Hello Everyone The latest build of Hornbill Core UI (1280) has been released to live. Change Log for this release are as follows: Fix issue with logo sizes in the employee portal

Hello Everyone The latest build of Hornbill ESP (3345) has been released to live. Change Log for this release are as follows: Fix The grouped chart reports did not correctly format the values when formatter was defined against the underlying column The reporting::reportGetPreviewData row object response was corrected to return tableName.columnName The reporting:measureTestSample does not report an error when the measure contains invalid query filter Fixed an issue were reordering the first service domain wasn't working

Hello Everyone The latest build of Hornbill Core UI (1270) has been released to live. Change Log for this release are as follows: Change Employee Portal - Bulletin Widget - Added a configuration option to hide the Service Link - https://community.hornbill.com/topic/18612-bulletins/ Employee Portal - Service View - The left menu will keep the state in the URL. Meaning there can be a direct link to each one of the sections - Requested in https://community.hornbill.com/topic/18338-suggested-improvements-for-new-employee-portal/?do=findComment&comment=88065 Fix Employee Portal - Raise Request - minor fixes around progressive capture Email Composer - Wrong order of fields when pressing the tab button

Hello Everyone The latest build of Hornbill Admin Tool (1246) has been released to live. Change Log for this release are as follows: Change workflow - bpm: version notes dialog now wraps lines and does not show line number gutter workflow - bpm - bpm editor: auto set "result reference" property for Hornbill, Cloud & IT Automation nodes and runbook process node based on node settings. User can still manually set result reference. Fix workflow - bpm - bpm editor: delete group option not firing delete. system - data - database direct: saving query not processing filename exists check. Causes 404 error. app - advanced analytics - measure info: test measure menu option now runs test api. app - advanced analytics - dashboards: chart widgets with data key column custom color set to auto shows bar as black. workflow - bpm - bpm editor: canvas context menu->paste nodes from template - delete template option not firing delete.

Hello Everyone The latest build of Hornbill ESP (3342) has been released to live. Change Log for this release are as follows: New ITOM - SIS Integrations: Now is possible to rename an sis without needing to re-pair the server. Fix Fixed a problem where application cache was not being reloaded correctly - specifically the application stored queries were not being reloaded after updating an application The session::userPasswordResetRequest operation returned an error when user trying to reset a password using login id Fixed I.E. compatibility for ITOM localhost monitor

Hello Everyone The latest build of Hornbill Core UI (1267) has been released to live. Change Log for this release are as follows: Fix Conversations - No title if it was with a private conversation Employee Portal - Post Widget - Unable to display mentions Employee Portal - Services Widget - When using one column and Tile layout it displays only one item Activities - Activity popup - Disappearing start date if user was trying to enter time manually and field was set in template

Hello Everyone The latest build of Hornbill Admin Tool (1242) has been released to live. Change Log for this release are as follows: Fix system - org data - users: if employee id field is not set then default to user id. applications - app store: When updating or uninstalling an app hide the install button while processing. workflow - lists: selected column order not kept in memory when changed

Hello Everyone The latest build of Hornbill Admin Tool (1240) has been released to live. Change Log for this release are as follows: New workflow - bpm - editor: show error button when breaking errors are identified. Will show list of clickable errors that will highlight affected stage/node. ITOM - Job Queue - Job View: Now you can create a scheduled from within the job view, just click on the calendar icon at the top right corner of the window and the schedule job will be automatically created, only left to do is enable the job and done. ITOM: Now the whole ITOM is 100% compatible with supported versions of Internet Explorer and Edge. Change system - Org Data - Users: Add employee id to the user account details form. ITOM - Job Queue - Job Creator: Now sensitive parameters are hidden, and we added a new 'eye' icon to show them. workflow - bpm - editor: prompt user to confirm copying of a versioned process back to draft. service catalogs - domains - list: add ability to set position that domains will appear in list. system - guest portals - contacts list: use new contacts/getList flowcode instead of esp query. ITOM - Site Integration Services: Now you can create a new ITOM sis with a name of 1 to 64 characters with no character restriction workflow - bpm - editor: via node - remove only 1 entry point restriction when connected to a decision node workflow - bpm - editor: when deleting a stage checkpoint automatically remove any references to it from in-node set stage checkpoints list. system - working time calendars: when creating wtc add ability to use default system settings instead of an existing wtc system - working time calendars: add ability to mod default system working time settings from the wtc view. apps - entity viewer: tile visibility now requires Super User Role. Service Catalog: Remove concept of setting up catalogs as we only support Internal. Now just have Service Domains that allow user to setup domains for Internal catalog. Apps - Advanced Analytics - Measures: Show created on/by in measures list and measure info (server 3328). Fix workflow - bpm - editor: IT Automation node input param mandatory validation on change action. ITOM - Inventory - Job List: Fixed a bug preventing to open a job from within the job list in the inventory view. workflow - bpm - editor: context menu replace node option. ITOM - Job Queue - Job View - Schedule Job: Fixed an issue were some jobs without parameters weren't created correctly system - org data - users: password reset when userid and loginid are different ITOM - Job Queue - Job Copy/Schedule: Fixed an issue were the sensitive parameter encoding was being copied. ITOM - Job Queue - Package Job Creation: Fixed a bug blanking out the sis target when selecting target to 'list'. workflow - pfc/bpm - editor: custom questions form - do not allow apply settings when a static checkbox,listbox or radioset question has not items defined ITOM - Scheduled Job - Job History: Fixed a bug preventing to sort the table by columns. ITOM - Inventory View - Job List: Fixed bug were job list appeared empty in the inventory view. ITOM - Inventory View - Create New Job: Fixed issue were if creating a job from the inventory view the job name was using inventory id instead of name.

Hello Everyone The latest build of Hornbill ESP (3337) has been released to live. Change Log for this release are as follows: New Added new APIs for managing ITOM managed inventory and inventory lists (automation::deviceListAdd, automation::deviceListDelete, automation::deviceListList, automation::deviceListAddDevice and automation::deviceListRemoveDevice) Added API function slcMultiCalculatePeriod Added email template modifier called formatLocalTime to support formatting of dateTime columns/variables using system defined regional settings. This system modifier uses these system settings (system.regionalSettings.timezone and system.regionalSettings.dateTimeFormat) for formatting. Change ITOM - Job Creator: Now we store the target sis when creating a parent job. Now you can create a new ITOM integration service with a name of 1 to 64 characters with no character restriction The bpm::workflowList operation is extended to support filter by active state (active or deactivated). If active state param is not specified, then all workflows are returned. Fix The admin::userUpdate operation returned an error when user trying to set the login id Resolved a problem with SSO public certificates where expiry date was beyond 2038 the date/time would not extend beyond this timepoint, this had the undesirable effect of the keys appearing out of date and being removed. Email counters do not update when emails are processed by routing rules Resolved a problem where the email message for an external approval would not retain line spacing in some HTML based email clients, including O365 Web Outlook.

Hello Everyone The latest build of Hornbill Core UI (1265) has been released to live. Change Log for this release are as follows: Change Add Region and language fields to organisation form Contact Details - Added new field "Alt Email 2" linked to column "h_email_2" ( https://community.hornbill.com/topic/16906-visibility-of-additional-contact-fields-h_tel_3-and-h_email_3 ) Fix Employee Portal - Raise Request - sometimes was not possible to run progressive capture. Activities - When complete multiline custom fields wasn't resized to fit initial value Employee Portal - Service View - Not loading translations

Hello Everyone The latest build of Hornbill Core UI (1260) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Services Widget - List layout was not showing the icons if these were using the default colour defined in the Admin Tool Employee Portal - Links Widget - Fixes style issues ( mentioned in https://community.hornbill.com/topic/18534-employee-portal-tiles/ )

Hello Everyone The latest build of Hornbill Core UI (1259) has been released to live. Change Log for this release are as follows: Fix Problem when drag and dropping images onto file upload

Hello Everyone The latest build of Hornbill Core UI (1257) has been released to live. Change Log for this release are as follows: Fix: Employee Portal - Raise Request - The Cancel button did not work if the page was reached from an external URL. Now it will go to the Service View it it has no where to go back. Changes: Employee Portal - Links Widget - Improved layout and added alignment option for tiles Form Designer - prevent accidental cancel of form designer https://community.hornbill.com/topic/18413-save-changes-reminder-on-form-designer/

Hello Everyone The latest build of Hornbill Core UI (1256) has been released to live. Change Log for this release are as follows: Fix Error occurs when making multiple posts in succession

Hello Everyone The latest build of Hornbill Core UI (1253) has been released to live. Change Log for this release are as follows: New Added ability to attachment multiple files in post and comments against a workspace (requires server build 3331 or above) Change Employee Portal - Raise Request - Disabling knowledge search according to setting guest.anonymous.employeePortal.core.disable-knowledge-search-in-pro-cap Employee Portal - Service View - Colour of the Service Request in the list uses onw the Title Text colour. Activity Templates - Added new flag "show due date - https://community.hornbill.com/topic/18441-activity-template-starts-on-as-default/ Fix Employee Portal - Service - Known Issues - "Me Too" button not showing green background when is active BPM HUD progress bar sometimes fills upto next stage even if mandatory checkboxes have not been filled Activity - Improved handling non standard reminder values (from BPM) In BPM HUD stages and checkpoints do not align when skipping stages Email Composer - When forwarding an email with external embedded images, these could not be seen.

Hello Everyone The latest build of Hornbill Core UI (1250) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Service View - The left menu text color was not taken from the correct property defined in the Admin Tool

Hello Everyone The latest build of Hornbill Admin Tool (1230) has been released to live. Change Log for this release are as follows: New workflow - bpm - editor: when a decision node with a single no match is selected, context menu shows option to convert to a via Change sys - org data - users: enable/disable user actions based on the state of selected user/s workflow - pcm - editor: add place holder text to branch custom condition text value input box workflow - bpm - editor: email authorisation node, show default expiry of 3 days when not set to match server behaviour ITOM - Inventory Viewer: Now the ui uses the new api and fill improve performance, plus the installed software table is now sortable. workflow - bpm - editor : improve responsiveness when clicking away from context menu and new node menu workflow - bpm - editor: When a stage is deleted reset any nextStage nodes that reference it. workflow - bpm - editor: if decision node only has a no match exit show recommendation that it should be replaced with new via node. ITOM - Inventory - Unmanaged Inventory: now using automation::inventoryGetInfo which will return correct updated data ITOM - Inventory List: Now you can sort by columns the inventory ITOM - Inventory List: We have re-worked the whole area implementing the new platform apis, this would be seen as an improvement in performance when having lots of devices in the inventory. workflow - bpm - editor : rework connection validation for parallel processes workflow - bpm - editor: IT Automation node, show hint text in input params Fix workflow - bpm - list: remember last selected process state filter when going back to list. system - org data - users: refresh user list after changing selected users states (archived, suspended etc) workflow - bpm - editor: when hornbill automation node uses role picker make sure reset roles list each time change the application. So filter list of roles for that new application. workflow - bpm - editor: download process always dl draft version and not the version you are viewing. reporting - adv analytics - dashboard: pass core app as the application for "admintoolGetDashboardList". Manage Employee Portal - Sometimes after saving the Settings tab the changes are not reflected until a browser refresh. ITOM - Inventory List: We fix and improve the multi match search in the inventory view.

Hello Everyone The latest build of Hornbill Admin Tool (1226) has been released to live. Change Log for this release are as follows: Change workflow - bpm - list: technical change to use js object for filtering settings for workflow list api call. bpm - workflow - editor: decision node, check exit connections for invalid outcomes (shows warning) workflow - bpm - list: added option to filter list by active, deactivated and all. workflow - bpm - log info dialog: hide debug info by default, with option to show it if there are entries itom preview - runbooks - editor: removed invoke runbook btn as cannot invoke draft processes (btn didnt do anything) workflow - bpm/pcf - editor: remove connection end points on canvas as they are not actually used for anything workflow - bpm - editor: Via node - changed node to look like actual via symbol workflow - bpm - editor: External Email authorisation - now only support decision outcomes of status:expired and the user defined outcomes Fix Workflow - Bpm - Editor: insert node context menu option - did not copy decision connection info properly to new node. workflow - bpm - editor: external authorisation email address validation fails if set to a variable ref