Harry Hornbill

Hello Everyone The latest build of Board Manager (172) has been released to live. Change Log for this release are as follows: Fix collapsed/expanded lanes are not remembered on refresh

Hello Everyone The latest build of Supplier Manager (167) has been released to live. Change Log for this release are as follows: Fix Business Processes tile enabled in Hornbill Admin Tool when it should be hidden.

Hello Everyone The latest build of Hornbill ESP (3433) has been released to live. Change Log for this release are as follows: New SAML 2.0 Auto Certificate Renew feature implemented and enabled as an experimental option Reminder email notifications are now sent to the primary and secondary technical contacts when an SSO profile's signing certificate is heading towards expiry. Up to four notices are sent on the 30, 15, 7 and 1 day markers. Once the profile/cert_info_t(s) have been updated these notices stop. Fix When inserting a record via data::entityAddRecord for a table who's primary key was of time auto_incrment, the audit table would not include the primary key value. When a webhook call received a success response code in the 2xx range other than a 200, it would treat the webhook call as a failure, which was incorrect, now it assumes all 2xx response codes to be a success.

Hello Everyone The latest build of Supplier Manager (166) has been released to live. Change Log for this release are as follows: Change Supplier name added to Supplier Contract and Contact views above the supplier logo on the right hand side

Hello Everyone The latest build of Hornbill Mobile Catalog (152) has been released to live. Change Log for this release are as follows: Fix Unable to download attachments in request viewStyle - Header Background is not using the "Text Stripe Background Color" defined in the Employee Portal Customization view in the Admin Tool. ( raised in https://community.hornbill.com/topic/19993-formatting-issue-with-mobile/ )

Hello Everyone The latest build of Hornbill Admin Tool (1335) has been released to live. Change Log for this release are as follows: Change workflow - pcf: do not allow process names that are just a number.remove use of "includeSpecialItems" when calling admin:getEntityList as param is now depreciated (used in reporting and entity viewer).Sys - Org Structure: Make tile visible to contacts admin so can manage guest accounts.apps - adv analytics - measures list: make the scoreboard value items the same size vertically so can easily compare sample points across measures.updated saml lib for admin tool to pick up recent saml fixesapps - workflow - pcf editor: when there are bad nodes that will stop activation show the message as an error (red)Fix system - email - direct outbound: using incorrect mail message endpoint resulted in mail content not loading.apps - workflow - pcf/bpm editors: printing process layout corrupt. Link to stylesheet changed.general: icon picker container does not close when you click away from it so is left visible even though might be on another tab.adv analytics - widgets: when changing widget type to chart from another type some default properties not being set which causes errors.System - Email - Outbound Mail Routing: when using Classic authentication the Login ID should be optional.System - Data - Background Jobs: time taken seconds to days, hours and seconds text filter not correct.System->Security->Login Screen: tile to access had screen not showing.

Hello Everyone The latest build of Live Chat (112) has been released to live. Change Log for this release are as follows: Change Allow sending of messages that contain images or attachments without any other contentFix Configuration page missing in livechat appTidied up "waiting" message boxInconsistencies in placement of Agent and Customer avatar in chat sessions

Hello Everyone The latest build of Service Manager (2126) has been released to live. Change Log for this release are as follows: New Introduced a new setting to set the sender's display name when sending automated email notifications. This behaviour can be controlled via "guest.app.requests.notification.emailPrefixDisplayName" application setting. By default, the sender's display name is "noreply". The notification settings that can benefit from this setting are, guest.app.requests.notification.notificationType.emailUpdate*, guest.app.requests.notification.notificationType.feedbackSubmitted*, guest.app.requests.notification.notificationType.cancel*, guest.app.requests.notification.notificationType.portalUpdate*, guest.app.requests.notification.notificationType.subStatusChange* and when notifying an authoriser. Suite of Hornbill Automation tasks introduced under "Requests > Assets" to update the attributes in assets that are linked to a Request. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Assets {CH00154239} Service level resolution timer in a Request can now be paused after the Request's status is resolved. The resolution timer can be paused and resumed automatically via "app.request.pauseResolutionTimerOnResolve", "app.request.resumeResolutionTimerOnReopened" and "app.request.stopResolutionTimerOnClose" application settings. Alternatively, to control this behaviour via a process "Application > Timer > Pause Resolution Timer" and "Application > Timer > Resume Resolution Timer" Hornbill Automation tasks can be used. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Request_Timers Change Extended "Requests > Update Requests > Service" Hornbill Automation with a new option to assess the workflow to use when the Request's service or catalog item is updated. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Update_Service Fix Mapped custom field is not updated when a hidden Date control field has no value. {PM00165755} SLM Events can fire when a request is on-hold following an escalation or de-escalation of the request. {PM00165072} Form changes in the Service details do not save if you click away from the pop-up. {PM00165511} Wiki mark-up is not respected in the 'Services Details' form in Progressive Capture. {PM00165434} Unable to upload a file containing a plus sign in the file name within the Attachments section in an Asset. {PM00165499} The "before x days" filter option for columns resolved on, closed on, reopen date in request list views does not apply any filtering. {PM00165250} Wrong colour indicator for "Last Updated By" when Request details are updated. {PM00165595} Intermittent issue when updating Request's custom fields via Progressive Capture. {PM00165515} Added debugging and retry to 'Requests > Get Request Information > Source Email Details' Hornbill Automation. {PM00165101} Mandatory warning message is still shown even after a file has been uploaded in Progressive Capture. {PM00165139} Routing Rule template filtering with pagination does not work correctly. {PM00165176} BPM Workflow selector in a Catalog item should only show business processes. {PM00165267} Date values are not always copied to the questions section of linked Requests created by a process. {PM00165297} Incorrect value for Regional Manager is returned by "Requests > Get Request Details > Site Details" Hornbill Automation. {PM00165379} Unable to download a template file in the Upload Assets area. {PM00165399} Progressive Capture stalls on the Site form in the Service Portal when the customer's site Id is invalid. {PM00165423}

Hello Everyone The latest build of Hornbill Core (72) has been released to live. Change Log for this release are as follows: New bpm utility flowcode: Get Task Details. For a given task node id will return basic details. Can be used to get completed tasks from previous stages.Change changed translation guest.component.relativetime.m to minute and guest.component.relativetime.mm to minutes to avoid case clash with these M and MMFix Basic users not being able to view working time calendars in progressive capture.Out of Box Roles: Contacts Admin role requires permissions on sys accounts tables in order to use some apis used in contacts/guest account management.Fixed typo in Password Updated Successfully messageEmployee Portal - external Frame Widget - Added missing translation stringsflowcode/fc_ops/guestTermsAndConditionsGet.js - was ingnoring language inputparamAdd members to Workspace was failing if one of the group or role members was a Basic user as workspaces can't use collaboration features.

Hello Everyone The latest build of Hornbill Core UI (1426) has been released to live. Change Log for this release are as follows: New Employee Portal - Page Manager - Allows users with page rights to manage all the pages in a global view (Beta) Change Employee Portal - Raise new request - Changed message for not active ProCapture flow Fix Employee Portal - Can't start progressive capture when basic user has set manager Global Search - When in a Workspace and switching between workspace search and other advanced search such as Requests, it fires an error in the browser's console Hornbill Today page not being added to the bookmark history When creating bookmarks from an entity timeline the bookmark title is not correct and the post when opened may give a error that you don't have the correct rights Employee Portal - Service View - Unable to translate "Company Home" (user.view.page.home) string (raised in post https://community.hornbill.com/topic/19903-company-home-still-in-the-service-page/ ) Activities - New activity popup - Activity Template assignedTo is not always applied properly

Hello Everyone The latest build of Hornbill Customer Manager (302) has been released to live. Change Log for this release are as follows: Change Internal changes to file attachmentsFix Organisation Details - Error when adding a file attachment

Hello Everyone The latest build of Board Manager (171) has been released to live. Change Log for this release are as follows: Change Changed internal file pathsInternal changes to remove legacy dependanciesRename application from 'Hornbill Board Manager' to 'Board Manager'Fix When clicking on image attachment doesn't open the original image

Hello Everyone The latest build of Hornbill iBridge Content Pack (199) has been released to live. Change Log for this release are as follows: New Cloud Automation for Jira and Jira Cloud - Add Watchers operations that allow Watchers to be added to Issues.

Hello Everyone The latest build of Hornbill iBridge Content Pack (198) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Project Manager - improved output when errors occur during thre creation of a new Project.

Hello Everyone The latest build of Hornbill iBridge Content Pack (197) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Document Manager - Updated documentation for Link Document operation.Fix Cloud Automations for Hornbill Document Manager - fixed issue with linking documents to other application entity records.

Hello Everyone The latest build of Hornbill iBridge Content Pack (196) has been released to live. Change Log for this release are as follows: Change Cloud Automation for Hornbill Document Manager - updated documentation.

Hello Everyone The latest build of Hornbill ESP (3427) has been released to live. Change Log for this release are as follows: Change The system automatically dismisses any message notification(s) which are related to the expired task(s)increase size of user profile home address to 384 chars instead of 64.add optional stageId param when calling getTaskParams / getTaskInfo so can access task in a specific stage instead of just current stage.

Hello Everyone The latest build of Document Manager (444) has been released to live. Change Log for this release are as follows: Fix Security fix

Hello Everyone The latest build of Hornbill Timesheet Manager (158) has been released to live. Change Log for this release are as follows: New Additional Time Viewer directive for Hornbill Project ManagerTime Viewer directive for Hornbill Service ManagerTime Viewer directive for Hornbill Project ManagerFix Issue with week view grid not displaying correctly for certain timezonesMinor Chart FixesSpelling mistake with translation string for configuring chart preferences

Hello Everyone The latest build of Hornbill Admin Tool (1327) has been released to live. Change Log for this release are as follows: New Worklow - Bpm - Editor: when saving nodes or groups as a template include any selected "note" elements or group notesEmail - Shared Mailbox: You can now connect to your office 365 account with OAuth2 with KeySafe CredentialsChange Manage Employee Portal - Settings - Replaced option "Hide My Services" with "Disable Old Portals". This option will not only hide my services but also will redirect My Services and Service Portal to the new Employee Portal.About Dialog: Uses new version info json file from build process instead of php.System - Monitor - Log Files: log file tile only visible to users with "admin" priv level.Home - Support: add subscription contacts and billing information to display hub.Support View : Show stats above the graph.webdav file get direct - remove use of header.authorizationITOM: has now been moved out of preview.App - Progressive Capture - Editor: Can now test for session userId,userLogin,userName and userHasRole in branches and form field conditions.changed translations views to use new translations table list control (directive)index.php is now index.html as part of our move away from phpremoved majority of php calls, swapped out for direct webdav access.system - languages: remove automatic translation for enGB to en-US as google does not support it.ITOM - Job Queue: when creating job do not set default job title.App - Workflow - BPM List: if the name provided for a workflow copy or rename already exists in system show meaningful warning.system - organisational data: can manage guest accounts and guest account templates from org data view.Support - Subscriptions - Passcode generator: prompt user to confirm overwriting of existing passcode if there is oneapps - reports - editor: select columns tab - added ability to filter the columns displayed in the available columns listapps - workflow - pcf editor: on loading process check if any form options are out of sync. Manual save and activation after the re-sync is required.system - email - routing rules: make table fill 90% of the screen horizontally instead of 60% as now showing more dataFix workflow - bpm - editor: drag and select nodes was not selecting any notes in the selection area.translations directive - paging not resetting when changing filterapps - reporting - editor: when saving report schedule reload report record so can get schedule jobid and can show schedule action buttonssystem - monitor - log files: when viewing log file and user does not have permission error shows [object Object] instead of msg.general - IE11 - failing to download plain/text files (report csv).On switching from hornbill app to admin tool in IE11 get CSRF Token mismatchItom - Package Creator: After uploading a file to package remove temp session file.Service Catalog - Service Domain: We fixed an issue were the order of the domains was changing randomly, and now reordering works correctly.LDAP User Import, unable to add pre-import actions when none already existsystems - data - database direct: preserve white space in data table value.Make js admin.boostrap loading work in IE11tile "is not enterprise" check failing.workflow - lifecycles: lifecycle process flow list missing filter translations.admin tool initialisation CORS errorSystem - Organisational Data - Site: Clicking on site type list btn launches invalid url (missing app name)App - Reporting - Report Editor: save button is enabled when first loading a report that has schedule and email report enabled.general: breadcrumb application name/id sometimes does not get remembered when refreshing page.system - manage portals - guest accounts: disable random passwords btn if user does not have rightsC.manageSystemSettingssystem - manage portals - guest accounts: hide action buttons if user does not have rightsA.managePortalAccountsapps - reports - editor: select filter tab - "Against Table Column Value" list of columns not displayed for related entities

Hello Everyone The latest build of Hornbill Core UI (1418) has been released to live. Change Log for this release are as follows: Change Employee Portal - Services Widget - If no services show message. If flag is set to show impacted only show dedicated message ( requested in forum post https://community.hornbill.com/topic/19834-impacted-services/ ) Fix Employee Portal - External Frame Widget - Updated text in warning message Employee portal - Progressive Capture - image attachments do not open when use paste method

Hello Everyone The latest build of Hornbill ESP (3424) has been released to live. Change Log for this release are as follows: Change The operation session:getMessageNotificationHistory now returns details about the user who's action originated the notification eventFix The task.onlyManagerCanAssignGroupUser setting is now honoured when assigning tasks to users and/or groups.The WebDAV copy returns an error when the destination file name has spaces in it

Hello Everyone The latest build of Service Manager (2091) has been released to live. Change Log for this release are as follows: New In the Employee Portal, a Request's sub-status is now shown in brackets beside the status attribute in the Requests widget and the Requests section in the Service details page. Extended the tasks under "Requests > Email Notification" in the BPM to provide the options to add CC and BCC recipients for email notifications. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Email_Notifications {CH00157338} For a Request that is raised from the Live Chat application, the transcript for the chat session is now available on the Request details page. - See more on the wiki https://wiki.hornbill.com/index.php?title=Live_Chat In the Employee Portal, a Request's sub-status is now shown beside the status attribute in the Requests widget and the Requests section in the Service details page. Change The setting "app.itsm.progressiveCapture.customerDetails.showOnlySupportedRequests" is now enabled by default. When raising a Request for a customer through Progressive Capture, the agent is shown the customer's Requests on the right-hand side. When this setting is enabled, only the Requests that the agent is allowed to access are shown and when the setting is disabled, the agent can view unsupported Requests, if any. To enforce and respect the security model implemented in services, we have enabled this setting by default. Configurable display columns and new filtering options on a revamped Service Portfolio list. Fix When the same Request is open in two separate tabs, a duplicate email is sent to the Request's customer. {PM00164381} Incorrect display of cancel confirmation popup when applying form customisation changes in the Service form. {PM00164910} Wrong colour indicator for "Last Updated By" when Request is closed via Self Service. {PM00164821} Link Assets section in the asset form includes assets that have already been linked. {PM00164760} Disable some editor options that override the browser spell checker in the Request's email action tab. {PM00164757} Customer is not pre-populated when you raise a linked Request for the first time. {PM00164617} Request List widget does not increase rows when expanded on the last row in the page. {PM00164607}

Hello Everyone The latest build of Hornbill iBridge Content Pack (194) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Service Manager, Log New Request - enable multiline inputs on description fields.

Hello Everyone The latest build of Hornbill iBridge Content Pack (193) has been released to live. Change Log for this release are as follows: Fix Cloud Automations > Utilities > HTTP Request - Basic Auth - fixed issue with custom content type not being applied