Harry Hornbill

Hello everyone, The latest update of Hornbill ESP (3492) has been released to live. The change log for this update is as follows: Change Added checks for handling default language switch in Customer Portal

Hello everyone, The latest update of Hornbill ITOM Content Pack (39) has been released to live. The change log for this update is as follows: New IT Automations - macOS Management package. A collection of operations to manage local user accounts and firewall rules on macOS devices. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Service Manager (2311) has been released to live. The change log for this update is as follows: Change This build supports the new Hornbill look and feel. We have made minor improvements to the requests list, request details page, Change Calendar and the Configuration Management area. - See more on the forum https://community.hornbill.com/topic/20887-hornbill-ui-refresh/Fix FAQ Images: Remove the "Image" option from right-click menu and replace the "Image" dialog with the "Image Properties" dialog on double click. {PM00167423}Uploaded asset image is not shown. {PM00168257}Not able to update the Supplier Contract attribute in an Asset. {PM00168234}Longer text is not wrapped in the Questions section in a request. {PM00168301}Cannot add translation to a Service Bulletin that has an image set. {PM00168168}When editing FAQs images are not always displayed. {PM00167507}More than one attachment form causes an error in the Employee Portal. {PM00168259}Mapped custom field to 'h_summary' does not update the Summary field when raised via the Employee Portal. {PM00167919}Cancelled Request can be resolved when the action focus is on the Resolution tab. {PM00167736}

Hello everyone, The latest update of Hornbill Core UI (1499) has been released to live. The change log for this update is as follows: Fix Dark Mode - Tabs that are not active are not visible or have a very low contrastEmployee Portal - Links Widget - Colours defined in Widget config not being respectedEmployee Portal - Progressive Capture - allowing bypass forms with mandatory fieldsEmployee Portal - Links label - Line height was too short in 2nd lineNavigation - Service Portal Link was opening in the same tab. Now it will open in a new one.Employee Portal - Decreased height in Links Widget. This will avoid showing extra scrollbars.

Hello everyone, The latest update of Board Manager (190) has been released to live. The change log for this update is as follows: Fix card titles text being cutoff if it more than one lineStyle fix on the add to board component

Hello everyone, The latest update of Document Manager (467) has been released to live. The change log for this update is as follows: Fix The add external Link popup doesn't display correctly if open straight after the file upload popupstyle issue in the document link componenet

Hello everyone, The latest update of Board Manager (188) has been released to live. The change log for this update is as follows: Change minor style changes to support new UI changesFix Problem when creating a new board

Hello everyone, The latest update of Hornbill Core UI (1498) has been released to live. The change log for this update is as follows: Change New UI - For more info please read - https://community.hornbill.com/topic/20887-hornbill-ui-refresh/

Hello everyone, The latest update of Hornbill Core UI (1497) has been released to live. The change log for this update is as follows: New UI - More info here

Hello everyone, The latest update of Document Manager (465) has been released to live. The change log for this update is as follows: Fix When scrolling down the document list its possible soem documents will be duplicatedStyle fixes for employee portal widget

Hello everyone, The latest update of Project Manager (373) has been released to live. The change log for this update is as follows: New It is now possible to view related projects from Service Manager requestsProject Task Dependencies Visual DisplayFix Issue with popups in admin tool for project types, risk matrix and rag tolerance templatesIncorrect access returned when searching for projectsIncorrect label for capacity percentage on project resourcesUnable to define capacity records for teams that have id's over 50 characters longIssue with popups when defining project rag status matricesProject rag status not being automatically updated after changes to project rag tolerances

Hello everyone, The latest update of Supplier Manager (187) has been released to live. The change log for this update is as follows: New Search Suppliers by TagsDefault Report for Supplier ContractsFix Incorrect error handling when adding attachments to Suppliers or Supplier ContractsUnable to add attachments to Suppliers or Supplier Contracts that have a file length of over 64 characters

Hello everyone, The latest update of Hornbill Timesheet Manager (171) has been released to live. The change log for this update is as follows: Change It's now possible to grant access to all sub categories when adding a member to a selected timesheet category

Hello everyone, The latest update of Hornbill ESP (3491) has been released to live. The change log for this update is as follows: New Added handler for doing COPY from secure-content endpointFix Fixed the issue with inbound message processing when the html body included 2 HTML tags

Hello everyone, The latest update of Hornbill ITOM Content Pack (38) has been released to live. The change log for this update is as follows: Change IT Automations for Endpoint Configuration Manager - The package operations are now digitally signedFix IT Automations for Endpoint Configuration Manager - The operations were only able to execute successfully when the administrator was physically logged into the targeted server.

Hello everyone, The latest update of Hornbill Admin Tool (1391) has been released to live. The change log for this update is as follows: Change System - Data - DB Direct: Improve error messaging when webdav calls (to get/save/delete) queries fail.Fix System - Data - DB Direct: if there are no queries the manage queries popup continues to show spinning logoSystem - Data - DB Direct: If advanced_queries folder does not exist create itsystem - customise - portal accounts: allow logo height to be set to 0 (hide)System - User & Guest Access - Organisation: Filtering by team name on main view has no effect.Trap onerror for top right corner img and load default user icon if session img cannot load.

Hello everyone, The latest update of Hornbill Core UI (1491) has been released to live. The change log for this update is as follows: Fix Contact - dissapearing fields after designing contact form

Hello everyone, The latest update of Hornbill iBridge Content Pack (220) has been released to live. The change log for this update is as follows: New Cloud Automations for Microsoft Teams - new operations to manage Channels and Teams, and to send new or reply to existing messages in Teams Channels. See the Hornbill Wiki for more information. Change Cloud Automations for Microsoft Teams - marked the Post to Channel and Reply to Channel Post operations as deprecated, as they have been replaced by the new Channel operations.

Hello everyone, The latest update of Live Chat (131) has been released to live. The change log for this update is as follows: Fix Chat Popup not respecting working time calendar in Employee PortalStyle issue on livechat button in customer portalFixed missing file issue in admin console

Hello Everyone The latest build of Board Manager (186) has been released to live. Change Log for this release are as follows: Change added option to disable auto syncing of data to allow the card content to be customised in applications that support syncing such as servicemanager (Note: if the syncing is disabled, changes in the other application will not be reflected automatically in the board)Remove unnecessary filesFix Style fix on the board toolbar

Hello Everyone The latest build of Hornbill Core UI (1483) has been released to live. Change Log for this release are as follows: Fix Live to Preview auto redirect - In some cases it did not redirect Preview Button now shows even when the there are Harry Hornbill notices

Hello Everyone The latest build of Service Manager (2287) has been released to live. Change Log for this release are as follows: Change Pagination support and filtering option has been added to the Solutions tab in the Request details. - See more on the wiki https://wiki.hornbill.com/index.php?title=Solutions_Action_Item The priority-based Service Levels (tab in the Service Portfolio area) will no longer be functional from 31/10/2021. Please migrate to Service Level Agreements and update your processes to remove Service Levels. If the Service Levels tab is not visible on your instance, no action is required from you. - See more on this and migrating to Service Level Agreements https://wiki.hornbill.com/index.php?title=Transitioning_to_the_new_Service_Level_Agreement_functionality Fix Connection is not added to a Request when raised via Auto Responder. {PM00168139} Request categories do not collapse in the Employee Portal. {PM00167952} Previously selected information is not retained when switching catalog from a custom form in progressive capture. {PM00167908}

Hello Everyone The latest build of Hornbill Mobile Catalog (169) has been released to live. Change Log for this release are as follows:

Hello Everyone The latest build of Hornbill SIS (3374) has been released to live. Change Log for this release are as follows: Fix The EspSisService fails to start if the configuration is missing.

Hello Everyone The latest build of Document Manager (462) has been released to live. Change Log for this release are as follows: Change Able to add file attachment to a documents timeline