Harry Hornbill

Hello Everyone The latest build of Hornbill Timesheet Manager (160) has been released to live. Change Log for this release are as follows: Change Additional warning when attempting to add a timesheet value without a categoryFix Timesheet visibility records not showing correctly in the Hornbill Admin Tool if created by the system user

Hello Everyone The latest build of Hornbill Core UI (1436) has been released to live. Change Log for this release are as follows: Fix Employee Portal - Service View - FAQ could not display content with a styled tableUnable to display youtube videos in FAQ in customer portalProgressive Capture - custom fields not always work with some data providers

Hello Everyone The latest build of Hornbill ESP (3443) has been released to live. Change Log for this release are as follows: Fix The session::supportPasscodeLogon failed to validate user credentials when the user related identifiers did not match

Hello Everyone The latest build of Service Manager (2164) has been released to live. Change Log for this release are as follows: New A process can now be suspended to wait for attachments to be added to a Request. This can be achieved through "Requests > Suspend > Wait for Attachment" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Attachment Problem Management has been extended to record the Root Cause and aid in automating the creation of a Known Error from a Problem record. We have introduced "Problems > Update Problem > Details" Hornbill Automation to update the Root Cause and Workaround attributes in a Problem record. We extended the "Requests > Log Request > Log New Known Error" Hornbill Automation to provide the options to set Root Cause and Workaround attributes. To get the attributes from a Problem record, the "Problems > Get Information > Problem Details" Hornbill Automation can be used. Alternatively, if it is required for the Root Cause and Workaround attributes to be set after a Known Error record is created, the "KnownErrors > Update Known Error > Details" Hornbill Automation can be used in a Known Error process. - See more on the new Hornbill Automation tasks on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Problem_Records A process can now be suspended to wait for a Request to be linked. This can be achieved through "Requests > Suspend > Wait for Linked Requests" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Wait_for_Linked_Requests Change When creating or updating a Service, the description attribute is no longer mandatory. The "Suspend" Hornbill Automation tasks are no longer selectable when designing Auto Tasks. When the Used By attribute in an asset is shared with multiple entities, the label "Shared" will be shown in the corresponding column on the Assets list. - See more on the wiki https://wiki.hornbill.com/index.php?title=Manage_Assets Fix Unable to find an FAQ in the Employee Portal when all the catalog items are disabled. {PM00166340} Resolution timer is not marked as fixed when the "app.request.pauseResolutionTimerOnResolve" setting is enabled. {PM00166248} SLM Escalation fails to work for the first escalation when the response timer is started with no configuration. {PM00166304} A user assigned the "Problem Management Full Access" role is not able to reopen Known Errors. {PM00166292} Different file extension when previewing email attachments in Progressive Capture. {PM00166247} When the Request's customer has no email address, the 'To' field in the Email action should not be pre-populated. {PM00166123} Truncate the summary text to the maximum characters allowed when a Request is raised. {PM00166104} Image path is no longer returned when a Bulletin has no image configured. {PM00166039} Error in loading the Service's bulletins when an image is added and immediately removed while creating a new bulletin. {PM00166245} The properties usedById and ownedById used in CSV files to upload assets are case sensitive. {PM00166261} Asset upload fails when the Used By attribute is set to Shared. {PM00165731}

Hello Everyone The latest build of Hornbill Configuration Manager (60) has been released to live. Change Log for this release are as follows: Fix The default icon for Computer System class assets does not appear on the explorer view {PM00166026}

Hello Everyone The latest build of Hornbill iBridge Content Pack (204) has been released to live. Change Log for this release are as follows: Fix Cloud Automations for TF Cloud - fixed issue with error handling in Help Calls > Create operation

Hello Everyone The latest build of Supplier Manager (173) has been released to live. Change Log for this release are as follows: New Supplier Details and Contracts now visible on Service Manager AssetsChange Additional functionality for renewing supplier contractsFix Issue with renewing supplier contracts from an individual contractMissing translation strings for changing a supplier ownerUnable to view supplier contact audit informationUnable to edit supplier links

Hello Everyone The latest build of Hornbill Timesheet Manager (159) has been released to live. Change Log for this release are as follows: New It is now possible to record time directly against Assets from Hornbill Service ManagerFix Unable to update the status of a timesheet sub category to 'offline'Unable to update the status of a timesheet category to 'offline'Issue with one of the directives using the wrong field as a last modified date

Hello Everyone The latest build of Project Manager (351) has been released to live. Change Log for this release are as follows: Change Project risk description field increased in size from 256 to 512 charactersOverdue project tasks now highlighted in red on the main project viewFix Permission error when attempting to raise a new project through progressive captureUnable to raise a project through progressive capture without providing a project templateIssue with migration of project template tasks from previous updateIssue with updating project templates

Hello Everyone The latest build of Document Manager (451) has been released to live. Change Log for this release are as follows: Change Review date now displayed on documentlist pageAdded quick filter to the attached document list used to attach documents to other entities (such as services, organisation etc)Fix Documents due for review list not displaying resultsnative (html) documents are downloaded in mcatalog rather than opened

Hello Everyone The latest build of Hornbill iBridge Content Pack (203) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Technology Forge - added support to retrieve TF Cloud Site ID using Site Code

Hello Everyone The latest build of Hornbill iBridge Content Pack (202) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Hornbill Project Manager - updated operations to better handle timeouts when creating Projects using heavy templates.Cloud Automations for Hornbill Project Manager - updated operations to support the updated Project to Request relationship when creating new Projects;

Hello Everyone The latest build of Project Manager (348) has been released to live. Change Log for this release are as follows: New Project Risks now support timespentProject Tasks now use Hornbill Timesheet Manager exclusively for time spentUpdated and Improved Project Time RecordingProject Tasks can now be associated with Project RisksProject Risk HistoryChange Project Issues and Dependencies now support custom fieldsFix Project Manager name lists ordering by user id instead of user nameBoards tab not showing correctly in project portfolioMandatory Project Status/Sub Status on Progressive Capture not being respectedIssue with projects in a programme that had no progress set

Hello Everyone The latest build of Hornbill Admin Tool (1343) has been released to live. Change Log for this release are as follows: Change System - Settings: make it possible to filter down in a selected category.change default setting of public to live for system setting admin.view.appStore.default.store.apps - workflow - pcf editor: when saving an active process keep it active if there are no issues with saving.workflow - auto tasks - editor: add support to hide suspendable flowcodes from auto task processesFix ITOM - Inventory Viewer: paging not resetting when search results in no results.system - org structure - organisations: Teams filter was not working when set to filter by any task assignment.advanced analytics - measures: enable horizontal scrolling on measures table

Hello Everyone The latest build of Hornbill Core UI (1432) has been released to live. Change Log for this release are as follows: Fix Global Search - Workspaces - Not selecting the current workspaceProgressive Capture - Progressive capture was not loading forms in specific flow configurationsProgressive Capture - Custom fields dropdown with data providers sometimes not load data (KE00166125)Employee Portal - Service View - Workaround now displays WiKi text

Hello Everyone The latest build of Supplier Manager (169) has been released to live. Change Log for this release are as follows: Change Visible supplier contracts on a supplier record increased from 3 to 10. Additional contract information also available.

Hello Everyone The latest build of Board Manager (174) has been released to live. Change Log for this release are as follows: Fix Prevent errors when multiple cards are moved to the same position and lane at the same time

Hello Everyone The latest build of Hornbill Mobile Catalog (154) has been released to live. Change Log for this release are as follows: Fix Missing icons in request view

Hello Everyone The latest build of Hornbill Core UI (1431) has been released to live. Change Log for this release are as follows: Change minor under the hood change to login screenWiki Mark-up - Added option to add target to a link so that it will open the link in the same tab or in a new tab. Add |target=self top make it open in the same tabFix Problem encountered when trying to reset a expired passwordActivities View - Empty group list in activity filterActivities - New activity - Find time popup sometimes show "invalid date"Co-Workers List - "All" user filter was not being saved to the user configEmployee Portal - Knowledge - Updated height of popup as it was sometimes slightly of screen ( https://community.hornbill.com/topic/19506-knowledgebase-results-not-resizing-employee-portal-window )

Hello Everyone The latest build of Service Manager (2143) has been released to live. Change Log for this release are as follows: New Suite of Hornbill Automation tasks introduced under "Requests > Assets" to return the assets that are linked to a Request - see more on the wiki Change Extended the 'Licence Type' property under the Software Information section in assets to include a new option called Domain Licence. Extended 'Requests > Get Request Information > Customer Details' Hornbill Automation to return a co-worker's handle - see more on the wiki Fix All Categories filter in the Services Portfolio list is not ordered alphabetically. {PM00165756} No results found when filtering by 'Resolved By' in the Requests list. {PM00166065} Owner is not notified when a Request is updated via Self Service. {PM00166023} Validation error when more than 16 characters are entered in the Device Name attribute in assets. {PM00165872} Sort option in the assets list is not functional. {PM00165874} The sub-status visibility setting is not respected in the sub-status popup form. {PM00165804} Display name for the asset type to be shown when viewing an asset. {PM00165699}

Hello Everyone The latest build of Hornbill ITOM Content Pack (30) has been released to live. Change Log for this release are as follows: New ITOM Content Pack - Active Directory User Management package. New Get operation which returns details about a specified User object.

Hello Everyone The latest build of Hornbill iBridge Content Pack (200) has been released to live. Change Log for this release are as follows: Change Cloud Automations for Azure - updated token refresh code to support recent changes by Microsoft, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/develop/configure-token-lifetimes#create-token-lifetime-policies-for-refresh-and-session-tokens

Hello Everyone The latest build of Hornbill ESP (3436) has been released to live. Change Log for this release are as follows: Change The operation admin::groupGetList2 has been extended to include an additional filter to restrict results by group name The activity service APIs now includes recently posted post/comment data part of the response: activityPostComment, activityPostCommentImage, activityPostImage, activityPostMessage, postImage and postMessage Migrated connect strings in mail connectors to a more reliable structure Fix The operation admin::groupGetList2 when optionsFilter param set to false, still returned child groups where the options was set is true

Hello Everyone The latest build of Supplier Manager (168) has been released to live. Change Log for this release are as follows: Change Added additional popup windows to search supplier and supplier contract records that have large amounts of associated assets.

Hello Everyone The latest build of Hornbill Admin Tool (1338) has been released to live. Change Log for this release are as follows: Fix workflow - bpm - editor: if copy note node and paste process will error when saving.apps - workflow - pcf - editor: custom form node - when deleting checkbox/selectbox default item the default value for field is not reset.system - org data - roles: use api to get latest list of available system rights for role setup.