Harry Hornbill

Hello everyone, The latest update of SIS (3376) has been released to live. The change log for this update is as follows: Fix Automation jobs will not execute when the "RunAs" user does not have administrative privilegesIncorrect discovery processing for Windows systems that support SSH connections.

Hello everyone, The latest update of Admin Tool (1445) has been released to live. The change log for this update is as follows: New App - Workflow - BPM/PCF Editor: Add ability to copy a decision/branch condition and paste into another.Change System - Email - Shared Mailboxes: Order table by mailbox nameFix System - Users & Guest Access - Users: Manager field on user view sometimes shows [object Object] next to name

Hello everyone, The latest update of ESP (3526) has been released to live. The change log for this update is as follows: Change System and application options now hide by default any setting/option flagged by Hornbill as advanced, this is primarily used to hide uncommonly used system and application settings/options to help make administration easier.The admin operations to return list of users now includes createdOn, createdBy, lastUpdatedOn and lastUpdateBy output paramsReduced the SSO/SAML expired certificates purge delay from 180 days to 45 daysFix Fixed a problem where secure keysafe data was not returning non-text properties correctly.SAML metadata is now returned with a content-disposition of type attachment to allow metadata to be downloaded instead of opened in a new browser window

Hello everyone, The latest update of Supplier Manager (197) has been released to live. The change log for this update is as follows: Change Supplier Contract field 'Agreed Compliance % Target' is now a decimal instead of an integer allowing it to accept values such as 99.5%

Hello everyone, The latest update of Hornbill ESP (3523) has been released to live. The change log for this update is as follows: New KeySafe now supports per-key access permissions for integration connectorsChange Improved security around keysafe operationsFix The mailbox rename operation fails if name includes Unicode characters

Hello everyone, The latest update of Hornbill ITOM Content Pack (46) has been released to live. The change log for this update is as follows: New IT Automations for Exchange Server. Additional operations for the management of on-premise Exchange Server mailboxes.

Hello everyone, The latest update of Hornbill Admin Tool (1441) has been released to live. The change log for this update is as follows: New System - Security - Keysafe: add ability to assign user api key permissions to keysafe record (requires ESP build > 3523) Change System - Security - SSO Profiles: enable "Auto Update Certificates" feature Fix System - Security - Keysafe: could not save keysafe when the json schema defines a secure field as mandatory.

Hello everyone, The latest update of Service Manager (2368) has been released to live. The change log for this update is as follows: New New Hornbill Automation tasks introduced under 'Requests > Assets' to create an asset per type through the BPM. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Assets {CH00166234} The Snippets option is now enabled on the Update action when viewing a request. {CH00168992} Change A filter box has been added to the Snippet selector list. {CH00169091} The system setting 'mail.client.defaultFontSize' is now used to determine the default font-size when sending email from a request. Fix Fixed issue where the user could not raise a catalog request via Self Service. {PM00169242} Audit history in the asset view does not show Substate changes. {PM00169081} Error in 'Assignment > Assign to Most Available Analyst' Hornbill Automation when the visibility option is set. {PM00169031} The export option in assets is not returning 'Used By' results. {PM00168963}

Hello everyone, The latest update of Hornbill Admin Tool (1435) has been released to live. The change log for this update is as follows: New App - BPM - Executed Processes: Added ability to resume process that is suspended on email authorisation. Useful for when need to move process forward and email authoriser is not available to make auth decision. (Requires Server Build 3517)Fix System - User & Guest Access - Users: In user form show the users manager "Name (id)" in manager select box instead of just "id"GENERAL: Reporting/Analytics/Workflow Tiles being hidden for certain appsApps - Advanced Analytics - Widgets: Target counter showing NaN when there is no last sample value stored

Hello everyone, The latest update of Document Manager (481) has been released to live. The change log for this update is as follows: New Add filters to Library view to show Libraries You Own, Libraries shared with the customer portal list or user listChange Updated look and feel to align with the overall style of HornbillWhen request an unlock a message is displayed to the user requestingFix User who are a member of a group or role with edit rights to a library don't have access to edit that libraryMinor style fixes to documentList page

Hello everyone, The latest update of Hornbill Mobile Catalog (172) has been released to live. The change log for this update is as follows: Small Style fixes in relation to the latest Core-UI style changes

Hello everyone, The latest update of Hornbill iBridge Content Pack (225) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Jira Cloud - fixed issue with credentials.

Hello everyone, The latest update of Hornbill iBridge Content Pack (224) has been released to live. The change log for this update is as follows: Change Cloud Automations for Atlassian Jira & Jira Cloud. The Create Issue operations can now add a list of Component IDs to newly created issues.

Hello everyone, The latest update of Board Manager (199) has been released to live. The change log for this update is as follows: Change restyle boardmanager to match better the overall look and feel of hornbill

Hello everyone, The latest update of Hornbill ESP (3517) has been released to live. The change log for this update is as follows: New Added API bpm::externalApprovalForceComplete which facilitates a business process manager user to force the completion of an external approval in order to move the process on without waiting for the external approver to action the requestChange The archiving user operation now deletes all the APIs keys associated to that user

Hello everyone, The latest update of Hornbill Customer Manager (315) has been released to live. The change log for this update is as follows: Change Internal change for compatibility with latest platform release Changed Application Name - Removed ''Hornbill''

Hello everyone, The latest update of Hornbill ITOM Content Pack (44) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory Group Management - fixed issue with the Add Group operation, which would fail when the optional GroupServer input parameter was populated.

Hello everyone, The latest update of Live Chat (136) has been released to live. The change log for this update is as follows: Change Removal of unused & deprecated relationships from chat sessions entities

Hello everyone, The latest update of Timesheet Manager (180) has been released to live. The change log for this update is as follows: Fix Opening the right hand panel caused the browser tab title to change

Hello everyone, The latest update of Hornbill Core (114) has been released to live. The change log for this update is as follows: Change Backend changes for application updatesFix Contacts and Orgs list - Total count was coming with decimal places

Hello everyone, The latest update of Hornbill Core UI (1514) has been released to live. The change log for this update is as follows: New Added ability to rearrange custom buttons using drag and dropChange Emails View - Improved Style and User ExperienceMailboxes View - Added keyboard support using Tab to navigate through messagesCache translations strings in browser to improve load timesEmployee Portal - Raise New Request - Added description if definedContacts and Orgs List - Updated style when no results foundEmployee Portal - Service View - Service Request list now shows the description as tooltip if is too longFix Post page doesn't display properly when timesheet manager RHS widget is openFormatting/Line breaks are not respected on external authorisation emailsPerformance improvement when changing workspace filters on workspace list pageWhen mentioning people in private workspaces, only allow members who belong to that workspace to be mentionedEmploye Portal - Service View - Throwing error if unable to load data like FAQs or Known IssuesEmployee Portal - Services Widget - When Service Request list was shown and text was too long the layout did not look goodEmployee Portal - Post Widget - Issue with layout when media object is displayedEmployee Portal - Links Widget - No margins between links if is the only widget in the page ( https://community.hornbill.com/topic/21126-preview-ui/?do=findComment&comment=101458 )

Hello everyone, The latest update of Hornbill Admin Tool (1433) has been released to live. The change log for this update is as follows: New System - Users & Accounts - Sites: Upload Sites - added ability to specify site manager, engineer, regional manager and area manager as part of site import.ITOM - Job Queue - Asset Import Job: We enabled the feature to import ITOM Inventory to Asset Manager, now you can create an Asset Import Job through the Job Queue or Job Schedule viewITOM - Job Queue - New Discovery Job: Now the default protocol is 'Auto'ITOM - Job Queue - Job Info: Now you can easily go to the bpm/runbook that triggered the job from the job info view by clicking on the link on 'BPM Trigger'ITOM - Packages - Text Editor: Now you can choose the end of line (LS-CR/LS) for the fileChange System - Users & Accounts - Sites: Added site manager, engineer, regional manager and area manager fields to site record view.Apps - Workflow: BPM and PCF active state list box filter changed to support user setting so will be remembered when refreshing browser.Prompt users with old SSO metadata configuration to updateITOM - Job Creation: Now when creating/scheduling a job we display only the paired sis servers, and we show the status (online/offline)App - Advanced Analytics - Measures: Added ability to suspended/pause a measure(s) data sampling cycle.system - user & guest access - users: on delete, suspen or archive on "admin" user double confirm action.ITOM - Job Queue - Job Info: We added a button to hide/show unused params for package jobs to make them easier to readITOM - Packages - Package Creator: Remove Vendor ID since was a redundant fieldFix System - User & Guest Access - Users: User manager search box excluding other userid's that contains same value as current userid.Apps - Workflow - BPM - Executed Processes: When cancelling live process from info dialog prompt for confirmation.Workflow - bpm/pcf publishing forms: If userid is long the edit/notes/view version buttons on forms are pushed off to the side and cannot be usedITOM - Job Scheduling: When scheduling a job in the past, error message was only showing date and not timeITOM - Job Queue - Job Info - Asset Import: Now when loading an Asset Import Job we format the import options values with a comprehensive value.ITOM - Job Queue - Job Creation - Asset Import: No cant add more config lines until completing previous onesITOM - Job Queue - Job Creation - Asset Import: Now Name marked as mandatoryITOM - Job Creation - Asset Import: Now we wilter the assets for the relevant onesITOM - Asset Import - Job Creation: Fix a bug allowing to create jobs without configITOM - Job Creation - Input Parameters: Long names where being cutITOM - SIS Integrations - Re Create: Fixed a bug preventing to recreate an expired sis integrationGeneral: Navigation breadcrumb sometimes does not resolve application name after refresh.ITOM - Job Queue - Job Info: Fixes an issue not showing the sis target when a group was selected, now we show the name of the group and the actual sis usedITOM - Inventory Viewer: Fixed some wrong iconsITOM - Site Integration Services: Fixed an issue with the service build popup saying build out of date when it wasn'tITOM - Job Queue - Job Info: We've removed the output params from a parent job info view since these are specific for child/single jobsITOM - Runbooks - IT Automation Node: Now waiting for completion defaults to trueReporting: Fixed an issue creating a bad api requestITOM - Runbooks - IT Automation node: Fixed a bug when changing sis targets was blanking the device target. Plus now target machine is mandatoryITOM - Runbooks - IT Automation node: Fixed a bug when setting boolean parameters was failing and True value was coming insteadITOM - Packages - Package Creator: Now you can open files without extension in the built-in editorITOM - Packages - Package Creator: Now you can create files without extension (*nix mostly)ITOM - Packages - Package Creator - Operations: Now you can select a cmd file from a Windows Batch Script operation typeITOM - Job Queue - Job Creation: Fixed a bug when switching sis targets was blanking the inventory targetITOM - Job Queue: The target column was ordering incorrectlyITOM - Job Queue: Awol status was showing the wrong colourITOM - Job Schedule: Fixed an issue showing next date '1970-01-01' for completed jobssystem - User & Guess Access - Users: User account api key expiry date not being set correctly.System - Email - Shared Mailboxes: fix issue with inbound mail service popup decoding passwordreporting - reports - editor: report schedule status timer still runs after leaving report editor.

Hello everyone, The latest update of Hornbill ESP (3516) has been released to live. The change log for this update is as follows: Change Added check to ensure that mail::getMessage throws a hard error if a message is encountered that does not include any recipientsThe email approval notification timestamp now uses local timezone (system.regionalSettings.timezone system setting) for formatting

Hello everyone, The latest update of Hornbill ITOM Content Pack (43) has been released to live. The change log for this update is as follows: Change IT Automations for Active Directory User & Group Management - Changed purpose to "Managing Active Directory".IT Automations for Active Directory User Management - Updated password fields definition.

Hello everyone, The latest update of Service Manager (2341) has been released to live. The change log for this update is as follows: Fix Chart displays incorrect data when the filter includes the condition 'Last Updated By Type'. {PM00168876}Asset is not linked to a customer via 'Request > Assets >Add Customer Assets' Hornbill Automation when the handle is different from the user's name. {PM00168681}Sharing assets with a user with a long name causes display issues {PM00168726}Link customer's owned assets to request via BPM failing to find assets {PM00168681}Issue with FAQs where if there is more than 1 image only the first 1 is displayed on portals / knowledge {PM00168879}