Harry Hornbill

Hello everyone, The latest update of iBridge Content Pack (290) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Azure Users - fixed issue where external account UPNs were not recognised when Azure accounts are external

Hello everyone, The latest update of Service Manager (2632) has been released to live. The change log for this update is as follows: New Significant performance improvements in two areas, the assets search features and the raising of requests.Change In the assets list, when a filter text is entered, the search is only applied to the attributes that are configured to be visible on the list.Fix A basic user is shown an error when clicking the "Me Too" button on a known issue in the Employee Portal. {PM00171706}Unable to select a service when setting a Service Request routing rule. {PM00172250}Avatar and name do not show in live chat transcript within request details for basic users. {PM00171733}

Hello everyone, The latest update of Hornbill Core UI (1658) has been released to live. The change log for this update is as follows: New Admin - Adv Analytics - Widgets: Charts: Add support for display name lookup for legend valuesChange Admin - Platform Conf - Email Templates: If template does nto have last updated date, show created date in its place.Task/Activity Forms: when opening an bpm task activity check for broken custom form fields and if found fix using associated latest published BPM process.User Profile - Removed Settings tab as this was moved to the new administrationAdmin: Index search - disable shortcut in IE/Edge as need to find a new combo.Admin: Index search - show full search result title text as browser tooltip when hovering.Fix Document Manager - Details - Owner shows as the logged in userEmployee Portal - Known Issues - Description was not accepting WiKi text ( raised in https://community.hornbill.com/topic/22841-employee-portal-not-honouring-wiki-markup-in-known-issues/ )If workspacelist fails to load with a network error, the retry link doesn'rt workAdmin - Reports: Do not allow report to be saved without a schedule mode.Admin - Global Search: Clicking more does not expand list and does a redirect.Admin - - BPM - Editor: Group node sometimes does restore node positions correctly when expanding esp when have many groups on canvas.Admin - - Application Settings: readonly value switches are enabled.Admin - Platform Conf - Roles: Appliction rights tab not loadingAdmin - Advanced Analytics - Widgets: Fusion charts, hovering over bars does not show value like old admin.Admin - Advanced Analytics - Slideshows: running slideshow in playmode and pressing back or changng view does not exit out of fullscreen playmode.Admin - Reporting: Do not allow duplicate email recipients in report schedule.Admin - Personal Settings: Trying to set privacy options does not popup form.Admin - Navigation: Index search not behaving properly on firefox.Admin - Advanced Analytics - Measures: Selecting table for measure that belongs to a different app that measure is in causes error.

Hello everyone, The latest update of SIS (3378) has been released to live. The change log for this update is as follows: Change Improved the error reporting when discovering devices via SSH.

Hello everyone, The latest update of ITOM (35) has been released to live. The change log for this update is as follows: Change With this changes we reworked the job scheduling section and now make use of the new automation::scheduledJobList api making the table more fast and efficient

Hello everyone, The latest update of ESP (3615) has been released to live. The change log for this update is as follows: Change The default for the reindexQueryMethod parameter of the indexer::reindedx API is now SERVER.

Hello everyone, The latest update of ESP (3614) has been released to live. The change log for this update is as follows: Change The operation mailadmin::mailboxAddressAdd now includes the extended check to ensure that addresses used on the live.hornbill.com conform to the correct instance-specific naming convention

Hello everyone, The latest update of Service Manager (2616) has been released to live. The change log for this update is as follows: New Change schedule is now displayed in the Information sidebar when viewing a Change Request or Release.New setting to display status and sub-status in the request details page in the Customer Portal and Employee Portal. The setting "guest.customerPortal.showStatusAndSubStatus" can be enabled for the Customer Portal and the setting "guest.employeePortal.showStatusAndSubStatus" can be enabled for the Employee Portal.Change My Boards feature continues to be supported by development. A migrated board can be reverted back to Service Manager boards by the owner via the 'Revert Migration' button in the board view. The deprecation flag on the 'Boards > Add Request to Board > Add to Board(Request)' and 'Boards > Remove Request from Board > Remove from Board' Hornbill Automation nodes has been removed.Fix Admin UI: the 'All' label is not shown in the sub-statuses list when editing a sub-status to be visible on all request types. {PM00172060}Process uses the old timer when more than one instance of the 'Requests > Suspend > Wait for Request Update' node is used. {PM00172038}Request preview popover does not load when hoovering over a request link in the activity stream. {PM00171880}Sorting the asset list by a data field may return the results in the incorrect order. {PM00172014}Timeline entry for a request email is not created when the content exceeds the maximum post size. {PM00171953}Unable to update a request's customer when there is a performance issue. {PM00171174}

Hello everyone, The latest update of Hornbill Core (155) has been released to live. The change log for this update is as follows: New Added BPM utility flowcode to get authorisation outcome details by node id.

Hello everyone, The latest update of ITOM (29) has been released to live. The change log for this update is as follows: Change This release will delete old deprecated itom rolesIn this release we re-styled the SIS Integration Server views within the configuration section.This changes will remove system rights from the Administer role that were not necessaryFix This release will use the correct Date Format when showing the "invalid date" message in Job SchedulingThis changes will remove unused application settings

Hello everyone, The latest update of Admin Tool (1465) has been released to live. The change log for this update is as follows: Change Retired admin tool - make index.html a redirect

Hello everyone, The latest update of Hornbill Core UI (1651) has been released to live. The change log for this update is as follows: Fix Employee Portal - Progressive Capture text was not using the color declared in the administration

Hello everyone, The latest update of ESP (3611) has been released to live. The change log for this update is as follows: New Added mail::getOriginDomainList operation to support configuration validation of email related functionsAdded new API mail::mailCheckOriginDomain which can be used to determine of an email address is deliverable by this Hornbill instanceUser Account Templates now support defining group membership to be applied when creating an accountThe External Email Approval BPM Node now includes an optional "From" field where you can specify your corporate email address to send the message from, this allows you to use your corporate email address, for example 'approvals@yourco.com' instead of the approval coming from default instance email addressFix The bpm:workflowList operation incorrectly returned accessUpdate param as false when access to workflow was granted

Hello everyone, The latest update of Hornbill Core UI (1650) has been released to live. The change log for this update is as follows: New Admin - Hornbill Solutions: Add "Roadmaps" to Subscription nav groupChange Admin - Platform Conf - Email - Templates: Show template ID as well as Name in template listAdmin - Adv Analytics - Slideshow: Make fullscreen work like old admin tool in order to support "play" action in urlAdmin - Personal Settings: Allow user to delete their profile image if they have rights too.Fix Admin - Platform Conf - Customize - Working Time Calendars: If delete old exclusion, then add system ones any that matched same pattern as deleted ones are not added.Header Profile Image - If no image set it was showing letter based on the username instead of the nick name.Time Picker - suggestions - Improved styleAdmin - Hornbill Solutions - Your Usage: Application subscription links not working.

Hello everyone, The latest update of iBridge Content Pack (281) has been released to live. The change log for this update is as follows: Change Cloud Automations for Azure Users - Updated the Invite User operation to support additional input parameters, and to return more detailed output parameters regarding the invitation.

Hello everyone, The latest update of Hornbill Core UI (1643) has been released to live. The change log for this update is as follows: New Date Time Component - Added Time PickerChange Employee Portal - Added FAQ search in catalog serviceAdmin - BPM - Editor: External Authorisation node - added from address domain listbox for @domain part of address (requires server 3603 onwards)Time picker - Added smart historic time (based on core app build 151)Admin - Solutions Center - Your Usage: added some support info to the support tab.Admin - Platform Conf - Email - Templates: Only show applications in list that support email templates.Date and Time input - Added option to open the calendar by pressing Ctrl+Space (same as click on the calendar button)Admin - - Users: Add userId/Name filter to the application user subscription list.Admin - Bpm Editor: Add support for From address to External Authorisation nodeAdmin - General: Navigation drop down add support for using arrow keys and enter to select itemsAdmin - General: remove use of toolip popover and use standard html title popover while investigate ui issueAdmin - - Executed Processes: When viewing failed/cancelled processes show state filter.Fix Admin - Platform Conf - Users: Editing data on the "about" tab does not enable save button.Admin - Platform Conf - Customize - Working Time Calendars: Add system exclusions button not visible.update vimeo video embeds to use oEmbed API as previous REST API deprecatedCalendar Popup - If in a popup and there is no space to show vertically, it would hide it behind the window. Now it repositions the calendar popup to be always visible.Task - Setting Start date to All Day shows "Invalid Date"Admin - Advanced Analytics - Widgets: multi series sql group by charts not rendering if series data returns null values.Admin - User - API Key - Expiry Date was not picking correctly the dayAdmin - Navigation: do not show empty nav groups when user has no access to any of its childrenAdmin - Platform Conf - User Accounts: when changing user type and saving refresh data to reflect type change (available roles etc)Admin - Advanced Analytics: Fusion base themes not being applied to chartsIn bpm list ignore "accessUpdate" property - so just display results from workflowList as isAdmin - General: Navigation drop down resize height so does not go off visible screen

Hello everyone, The latest update of iBridge Content Pack (280) has been released to live. The change log for this update is as follows: Change Cloud Automations for Microsoft Power Automate (formerly Flow) - The Trigger Flow operation now allows you to provide Request Properties, rather than the existing Request input parameter, to simplify the sending of parameters when triggering Flows. If a value is provided in the existing Request input parameter, then the Request Properties are ignored.

Hello everyone, The latest update of Hornbill Core (151) has been released to live. The change log for this update is as follows: Fix add missing value to solutions.integrations.category.info

Hello everyone, The latest update of Live Chat (157) has been released to live. The change log for this update is as follows: Fix the open hours for Chat is only checked when the user session starts

Hello everyone, The latest update of Document Manager (493) has been released to live. The change log for this update is as follows: Fix Unable to update links in Documents

Hello everyone, The latest update of Service Manager (2603) has been released to live. The change log for this update is as follows: New The order in which the FAQs list is presented in the Employee Portal and the Customer Portal is now configurable. The list order can be configured manually, or sorted by Likes, Views, Date Created, Date Published and Last Updated. This can be achieved through the 'Portal Config' option in the service form > FAQs tab. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_FAQsChange Refactored Intelligent Capture has now been enabled by default. There is no migration required and the switch is seamless. The project aimed to provide a unified mobile-friendly experience across the board for the agent view and portal experience. We tackled inefficiencies and performance-related issues while moving to new technologies to support our maintenance efforts and speedy delivery of enhancements.We have considered the recent enhancement requests around the 'Log Request' Hornbill Automation suite in business processes. All the tasks now include an option to supply a catalog. All the tasks have been extended to include the 'Copy Assets' option. Log New Incident, Log New Change and Log New Service Request now include an option to select a customer. - See more on the wiki https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#RequestsFix Report charts are not displayed in the generated PDF. {PM00171811}Rights validation error in Request Categories form in Progressive Capture {PM00171773}Snippet list scrollbar does not always appear. {PM00171733}Addressed dark mode issues in the services list and the requests list. {PM00171727}Issue when drilling down on categories and organisations in the charts view. {PM00171705}

Hello everyone, The latest update of Document Manager (492) has been released to live. The change log for this update is as follows: Change Add the Employee portal custom styling to the document manager pages when viewing on the employee portal to give a more consistent feel when using the employee portal

Hello everyone, The latest update of Project Manager (407) has been released to live. The change log for this update is as follows: Fix A maximum of 100 Project Managers only were available when filtering projects and risks in the project portfolio

Hello everyone, The latest update of Supplier Manager (232) has been released to live. The change log for this update is as follows: Fix Issue with permissions when changing a supplier's owner

Hello everyone, The latest update of Admin Tool (1464) has been released to live. The change log for this update is as follows: New UI retirement notice