Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1810) has been released to live. The change log for this update is as follows: Change Employee Portal - Design Page - Moved Save/Cancel buttons from the bottom to the top when designing the widgets locationFix Intelligent Capture - Custom forms - multiline text box missing scroll bar when user enter more contentEmployee Portal - Service View - Bulletin sometimes shows from other services associated to the userEmployee Portal - When a new page is created, some parts of teh UI does not know it was created and asks to create the page again. Also the create page takes you through the form avoiding an extra click.Employee Portal - Services Widget Config - Buttons overlap when editing the page and widget at the same timeActivities - Calendar view - day view not showing events

Hello everyone, The latest update of Hornbill Core UI (1807) has been released to live. The change log for this update is as follows: Change Admin - Platform Conf - Data - Simple Lists: When editing simple list items the data is auto saved by default on change.Fix Intelligent Capture - Date input - setting calendar with date range was limited to 1 year forward/backwardAdmin - Plaform Conf - Data - Imports: Json config file upload option causes processing errorAdmin - Platform Conf - User Accounts: Copy roles dialog from user to user not hiding target user from user list.conversations emoji panel images not loading

Hello everyone, The latest update of ITOM (66) has been released to live. The change log for this update is as follows: Fix This release will fix the ITOM User Role and add the necessary Scheduling privileges

Hello everyone, The latest update of Hornbill Core UI (1805) has been released to live. The change log for this update is as follows: New Inteligent Capture - Designer - new CANCEL nodeChange Admin - Platform Conf - Customize: Minor ui.layout changes to customer portal setup viewAdmin - Platform Conf - Imports: Add some new security options to LDAP import configAdmin - Platform Conf - Customer Portal: Rollback "Allow contacts to select their organization" option as requires never server build.Fix Admin - Platform Conf - Sites: Upload button not loading correct view.Admin - Workflow - Inteliigent Capture - Editor: Publishing propertysheet table data does not wrap if too big so cannot see buttons.Scheduled Job - Unable to save activity with scheduled jobdisplay issue when switching from dark to light theme before refreshingAdmin - Adv Analytics - Dashboard: Resizing browser does not resize svg chartsAdmin - BPM - Editor: Put in init handler to check for dbl node group links

Hello everyone, The latest update of ESP (3707) has been released to live. The change log for this update is as follows: Fix Disabled direct login also disables SSO loginThe wantKeyLog parameter for admin::keysafeGetKey was not processed correctly.

Hello everyone, The latest update of Hornbill Core (196) has been released to live. The change log for this update is as follows: Change Backend changes - FAQ preparation for future improvements

Hello everyone, The latest update of Supplier Manager (257) has been released to live. The change log for this update is as follows: Fix Display issue with supplier ratings

Hello everyone, The latest update of ITOM (65) has been released to live. The change log for this update is as follows: Fix With this release we fixed a bug preventing to download a custom package files

Hello everyone, The latest update of Project Manager (427) has been released to live. The change log for this update is as follows: Change Update Intelligent Capture to version 2

Hello everyone, The latest update of Document Manager (520) has been released to live. The change log for this update is as follows: New Add a role to allow direct access to documents (via shared links) but without the ability to view the document listFix Completing a Review Task not updating the the document review date

Hello everyone, The latest update of Service Manager (2789) has been released to live. The change log for this update is as follows: Change Asset audit history performance improvements {CH00165714}Fix Multi word search not returning Faqs in Employee Portal {PM00175441}Request Resolution target status is incorrectly displayed on request when target is paused on resolution and the original target time is passed {PM00175427}IC assignment form retains analyst name from previous capture {PM00175368}Custom Report: 'Load Criteria from View' drop down is empty when views are configured {PM00175355}Pagination not working in intelligent capture forms {PM00175335}

Hello everyone, The latest update of ITOM (64) has been released to live. The change log for this update is as follows: Fix This release fixes a bug in the breadcrumb functionality when opening a job from the job list within a schedule job. Now is possible to go back to the schedule job by clicking in the breadcrumb.

Hello everyone, The latest update of ESP (3706) has been released to live. The change log for this update is as follows: Change Performance improvements to the workflow baseline operation

Hello everyone, The latest update of Live Chat (175) has been released to live. The change log for this update is as follows: Fix fix compatibility issue with latest jquery

Hello everyone, The latest update of iBridge Content Pack (429) has been released to live. The change log for this update is as follows: New Vulnerability Management Automations for Tenable.io to Automate the management of Scans, Folders, Users, and Tags from Hornbill workflows. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Service Manager (2784) has been released to live. The change log for this update is as follows: New Bpm operation for retrieving category information about the logging and closure categories for the specified requestNew Hornbill Automation - Requests > Suspend > Wait for Linked Requests Completion {CH00174949}Fix Customer not auto populating in intelligent capture {PM00175224}

Hello everyone, The latest update of ESP (3705) has been released to live. The change log for this update is as follows: Change Reverted the purge process change i.e. updated workflow baseline operation to only keep latest 25 versions, draft and all the versions which are currently in use (active or suspended state) as the Manage Executed Processes UI in admin displays all the historical processes which will need all the pinned versions irrespective of the status of the business process including non-active.Fix Failed to create contact to organisation relationship when registering via organisation

Hello everyone, The latest update of ESP (3705) has been released to live. The change log for this update is as follows: Change Reverted the purge process change i.e. updated workflow baseline operation to only keep latest 25 versions, draft and all the versions which are currently in use (active or suspended state) as the Manage Executed Processes UI in admin displays all the historical processes which will need all the pinned versions irrespective of the status of the business process including non-active.Fix Failed to create contact to organisation relationship when registering via organisation

Hello everyone, The latest update of Hornbill Core UI (1788) has been released to live. The change log for this update is as follows: New Admin - Inteliigent Capture: Added search for text in IC flows (like bpm)Change Improved frameworks ability to handle errors when loading initial data and improved the error reportingWorkspaces search - Is now possible to select archived usersUpdated the loader to have a progress bar instead of the text indicatorAdmin - BPM Editor: Lock group node when collapsed so when expands again it doesn't auto include any nodes it expands overAdmin - Platform Conf- Email - Domains: Add 'From Address' to the connector test popup form.Fix UI being displayed without checking for application rightsActivity scheduler popup - not possible to set schedulerCustom Forms: bitflag control shows option label twice.Admin - General: Small input textarea height brokenDate-Time control - Selecting the time 12:00 PM from the Calendar Picker converts it to AMAdmin - Reporting - Report Editor: fix misleading labels for reporting qtr variablesHarry Hornbill Notofications - When video is used, the player can be bigger than the popupAdmin - Platform Conf - Email - Shared Mailboxes: When editing mail service disable the test service button until record is saved as test api reads db record.

Hello everyone, The latest update of ESP (3702) has been released to live. The change log for this update is as follows: Change Improved workflow baseline operation to only keep latest 25 versions for the specified workflowFix Added checks to validate Keysafe IDs for new and existing ITOM jobs

Hello everyone, The latest update of Board Manager (287) has been released to live. The change log for this update is as follows: New Can change the background colour of the individual boards in design modeFix can set board advanced config when creating a boardHistory tab not showing on card previewimproved high contrast and dark modeone lane may not show in the entitiy board panel if you have a waste lane on your board and more than 5 lanesImprove mobile view of overview page

Hello everyone, The latest update of iBridge Content Pack (424) has been released to live. The change log for this update is as follows: New Cloud Automations for VoodooSMS. Operations to enable the automated sending and scheduling of SMS messages via the VoodooSMS gateway. Additional operations to manage the creation of contacts, GDPR and blacklist requests. See the Hornbill Wiki for more information.

Hello everyone, The latest update of ITOM (63) has been released to live. The change log for this update is as follows: Fix We also fixed an issue when clicking on the run target sis link on the job detailsThis release fixes some wording when looking at then job output, the message to show more was wrong.

Hello everyone, The latest update of iBridge Content Pack (410) has been released to live. The change log for this update is as follows: New Cloud Automations for Atlassian Statuspage. This integration enables the creation, update, deletion and retrieval of incidents, scheduled maintenance records, subscribers, and components. See the Hornbill Wiki for more information. Cloud Automations for Moveworks. A new integration that allows for automated messages to be sent to one or more recipients via the Moveworks platform. See the Hornbill Wiki for more information. Change Cloud Automations for Azure AD Users. Updated the Update User operation to allow for the setting of additional attributes not listed in the existing parameters (standard or custom/extension).

Hello everyone, The latest update of ESP (3699) has been released to live. The change log for this update is as follows: New If the option is set against a portal, a registering user is now able to select an organisation they should be associated with when registering.Added new method session::guestRegisterGetOrgList which returns a list of organisations a guest registering a new account can select fromAdded account-level security options to control that allows you to disable directLogin, directLoginPasswordReset and deviceRegistrationChange Added the ability to sort the documents returned from the indexer::docList and indexer::indexSearch APIsThe participantFilter param for the activity::conversationGetList operation has been extended to support participant's firstname and lastname (name/handle is already supported)