Harry Hornbill

Hello everyone, The latest update of iBridge Content Pack (304) has been released to live. The change log for this update is as follows: New Cloud Automations for FastField Forms. Operations to enable the dispatch of forms, and the management of users. See the Hornbill Wiki for more information.

Hello everyone, The latest update of ESP (3626) has been released to live. The change log for this update is as follows: Fix The report output format was not correctly processed which caused failure to process report data previews and report creation/copy operations

Hello everyone, The latest update of iBridge Content Pack (302) has been released to live. The change log for this update is as follows: Change Cloud Automations - Hornbill Utilities. Improved the documentation against the Date Formatter utility.

Hello everyone, The latest update of iBridge Content Pack (300) has been released to live. The change log for this update is as follows: New Cloud Automations for Google Workspace - A selection of operations to help manage Chrome OS devices enrolled against a Chrome Enterprise subscription

Hello everyone, The latest update of ESP (3625) has been released to live. The change log for this update is as follows: New Now the automation apis support a specific Priority for ITOM JobsFix The admin::ssoAuthProfileUpdate operation failed to update SSO configuration valuesAdded checks to make sure support passcode can not be generated for the user which has higher privilege level than your own

Hello everyone, The latest update of Service Manager (2668) has been released to live. The change log for this update is as follows: Fix Fixed issue in PC2, where the selected category path would be incorrect {PM00172851}asset Details: Cannot see closed, linked requests if there are no open, linked requests {PM00172874}specifying multiple values for some fields causes error in Request List View {PM00172859}Fixed issue where the email snippets button would float when scrolling {PM00172738}Fixed issue where BPM HUD would jitter when trying to scroll on the Request Notices {PM00172857}Fixed issue in PC2, where the selected category path would be incorrect {PM00172851}The Link Asset - Used by option is not returning all the rows in the Request Details {PM00172745}Service Owner Image Placeholder Letter is not shown in Service Portfolio list when no profile image has been set {PM00172773}

Hello everyone, The latest update of Customer Portal (76) has been released to live. The change log for this update is as follows: Change Load fontawesome lib from CDNFix Show More div control not showing full content of certain wiki markupProgressive Capture - Stop loading custom forms when used coworker search field against guest user

Hello everyone, The latest update of Hornbill Core UI (1689) has been released to live. The change log for this update is as follows: Fix Admin - Workflow - BPM Editor: Canvas not resizing when righthand slideout is actived/collapsedEmployee Portal - BPM Display - shows colors based on the customized onesAdmin - Platform Config - User Accounts: Guest roles not being displayed for Basic users

Hello everyone, The latest update of ITOM (45) has been released to live. The change log for this update is as follows: New Added support to search ITOM related things from within the admin search

Hello everyone, The latest update of ITOM (44) has been released to live. The change log for this update is as follows: New This release includes a new itom.reservedNonIdleCapacity application setting that will be use with the new Job Priority FeatureFix Missing id in navigation object meant the application could not be ordered correctlyRunbook list view - the invoke runbook button fails to popup form.

Hello everyone, The latest update of Hornbill Core UI (1683) has been released to live. The change log for this update is as follows: Change As from now Internet Explorer borwsers can not work with Hornbill. If you use IE please switch to an alternative browser. https://wiki.hornbill.com/index.php?title=Getting_Started#System_Requirements - Find out more: https://community.hornbill.com/topic/22336-ie11-support-is-ending/Admin - Platform Conf - Imag Library: When updating image file do not clear record properties, just change the image.Fix Admin - - Users: When using a hyper link to access app users list get permission deniedConversations - Sometimes when receiving a message the view moves up leaving an empty gap at the bottom

Hello everyone, The latest update of Project Manager (410) has been released to live. The change log for this update is as follows: Fix Unable to access project manager admin features

Hello everyone, The latest update of Timesheet Manager (203) has been released to live. The change log for this update is as follows: Fix Unable to select a team when defining timesheet visibility

Hello everyone, The latest update of Hornbill Core (164) has been released to live. The change log for this update is as follows: Fix BPM Processing: Hornbill automation - Entity Contact - Update: Fails when try to update the contacts organisation ID

Hello everyone, The latest update of Service Manager (2663) has been released to live. The change log for this update is as follows: New Extended the data provider options with a new option called 'Get Organisations' in custom forms in Intelligent Capture.Fix Global sub-statuses are not visible against requests and services after editing in the admin view {PM00172735}The Customer Search form in Intelligent Capture was not displaying customer data as configured in the app-setting: 'app.core.userSearchTemplateProperty' configuration {PM00172711}Custom filter on request list returning unexpected results. {PM00172642}When the buttons are set as disabled on the asset upload page, they appear disabled but are still clickable. {PM00172245}Option to include/exclude closed requests from the Linked Entities section of an asset. {PM00171637}On hold duration period was not calculated correctly in the 'Requests > Update Request > Place On Hold' Hornbill Automation node. {PM00172620}Unable to select a service when creating a routing rule template of type Service Request.Linked request section not displayed after associating a request. {PM00172589}Image display issue on the list of assets to link in the assets details page when the asset inherits the image from its type.Unable to add a vendor when creating an asset through the Software Asset Management menu.

Hello everyone, The latest update of Document Manager (496) has been released to live. The change log for this update is as follows: New Added document manager itesm to the admin searchFix Loading more documents on scroll not working correctlyThumbnail view only showing 4 columns

Hello everyone, The latest update of iBridge Content Pack (296) has been released to live. The change log for this update is as follows: New Cloud Automations for Google Workspace - Operations to automate group administration in Google Workspace. See the Hornbill Wiki for more information. Cloud Automations for Google Workspace - Operations to automate user administration in Google Workspace. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Hornbill Core UI (1679) has been released to live. The change log for this update is as follows: New Accessibility - Added High Contrast Theme and moved the switch to the user's menu. Advanced options are in the user's profile/more viewAdmin - Platform Conf - Users: Added [Roles Assignment] tab for user info to make role assignment to user record a bit clearer.Change Admin - Adv Analytics - Widgets: Add adv sql option for Countlist widget items so can define from and where clause with joins.Admin - Platform Conf - Users: Add a bit more info on the right hand pane of user details.Admin - Platform Conf - Users: by default show active account users.Admin - Intelligent Capture - Editor: When editing custom form field can bind the value to another custom form field using select box.Fix Main conversation view - back button doesn't workAdmin - Platform Conf - Users: API Keys delete key conditions not working properly.Admin -> Platform Conf - User Templates: Error saving templateNanoTraining Popup - When video is running and the popup is dismissed the video keeps on runningWhen clicking on Hornbill Logo it won't scroll to the top as it used toAdmin - BPM Editor: Drag and select rectangle out of position since new layout update.Progressive Capture - Stop loading custom forms when used coworker search field against guest user

Hello everyone, The latest update of ESP (3623) has been released to live. The change log for this update is as follows: Fix The reporting::dashboardUpdate operation incorrectly updated existing dashboard definitionThe createdOn and lastUpdatedOn output params (data::entityMailTemplateList) were not correctly populated for default email templatesFields cannot be updated to an empty value when using indexer::docUpdate and indexer::docBulkUpdate.

Hello everyone, The latest update of Live Chat (162) has been released to live. The change log for this update is as follows: Fix Loading indicator remains when user cancels chatMultiple unnecessary calls made to load the session list when loading or refreshing the chat listchat popup doesn't always load in portal

Hello everyone, The latest update of Hornbill Core (163) has been released to live. The change log for this update is as follows: New BPM Hornbill Automation Task: Get Contact method added so can get contact details by id or logon id.BPM Hornbill Automation Tasks: Added Manage Contact -> Set Portal Login Credentials (allows process to update contact portal logon id and/or password)added flowcode op to help fix broken bpm task custom fields.Fix Modify getAuthorisationOutcomeDetailsByNodeId BPM helper flowcode so do not need data:getRecord right to get infobpm helper utility automation to get authorisation node by id

Hello everyone, The latest update of iBridge Content Pack (295) has been released to live. The change log for this update is as follows: New Cloud Automations for Azure - New operation to search and retrieve details about a user object from a given email address

Hello everyone, The latest update of ESP (3621) has been released to live. The change log for this update is as follows: Change The API admin::userGetRoleList has been expanded to include role details and effective privilege level properties in the return values Fix This will fix an issue preventing to install packages from the Hornbill package library or running some types of job when using the ITOM Free tier

Hello everyone, The latest update of Service Manager (2645) has been released to live. The change log for this update is as follows: New When an FAQ is marked as the solution to a request, a portal link to the FAQ is added to the request's resolution text. The translation string 'ui.app.com.hornbill.servicemanager.solution.faqLink' can be modified to customise the message.Enhanced the 'Asset' action tab in the request details page with an option to link all assets to the request.Fix Global asset search does not return results when repeating a search after navigating away.

Hello everyone, The latest update of SIS (3379) has been released to live. The change log for this update is as follows: New Added support for collecting installed software for FreeBSD systems.