Harry Hornbill

Hello everyone, The latest update of Hornbill Core UI (1716) has been released to live. The change log for this update is as follows: New User profile - Regional settings - new option: first day of weekChange Employee Portal - Allowing Title to use user details as variables. See WiKi for more details. https://community.hornbill.com/topic/21790-page-name/Don't display password reset option if logged in via SSOFix Admin - Platform - Data - Simple Lists: Upload new simple list view not loading correctly under platfrom lists.Needed to 'Update SAML Profile' after creating new SSO ProfilesIncorrect SAML metadata downloaded when clicking the download button on the SSO profile pageIssues with mail connectors when setting up oAuthInteligent Capture - Custom form - date input not respecting calendar exclusions

Hello everyone, The latest update of iBridge Content Pack (356) has been released to live. The change log for this update is as follows: New Cloud Automations for FireText. Manage your FireText contacts and groups, and send SMS messages via the FireText SMS gateway. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Customer Portal (82) has been released to live. The change log for this update is as follows: Change Internet Explorer - Added redirect to message in case user uses that unsupported browserFix Date used in Progressive Capture is not using the user's format

Hello everyone, The latest update of iBridge Content Pack (355) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Microsoft Teams. Fixed issue where chat message ID was not returned when the access token was in need of refreshing.

Hello everyone, The latest update of Hornbill Mobile Catalog (189) has been released to live. The change log for this update is as follows: Change Intelligent Capture - minor styles updates

Hello everyone, The latest update of Hornbill Core UI (1710) has been released to live. The change log for this update is as follows: New Support for 2 factor authentication added for login (requires Platform release 3627)Admin - Platform Conf - Email: Domain connectors now support Microsoft 365 Mail and Google Mail (requires platfrom build 3628)Change Added Browser Version Check - Old Safari Versions will not be allowed (version 12 or lower)MAke the custom button larger to accomate large group namesAdmin - Platform Conf - Customise: Removed ability to update images as does not align with using cached CDN.Allow enabling 2 factor authentication on the login screen configuration page in AdminAllow 2 factor authentication to be set on individual portal accountsAllow 2 factor authentication to be set for specific usersFix Email Composer: The system did not allow two email addresses to be defined in two different mailboxesAdmin - Solution Center - App Store: In app details the reload cache button does not fire eventEmail Composer - Improved Message when no FROM addresses are presentConversations - For some users, a blank gap appeared at the bottom of the page when a new message was added to the conversation.Admin - Platform Conf - Users: When cancel role assignment dialog it still saves the changes that were made.Admin - Plaform Conf - Adv Tools - DB Direct: Adjust layout to stop main content scrollbars showing.Admin - Workflow - Intelli Capture: When granting acxcess to a capture by "group" the setting is not saved.Improve error message when on custom buttons formwhen no autotasks available for a specific entityImproved performance in paging on conversation listThemes - When set from My Preferences, there is an errorIncreased contrast to the gray textIncorrect SAML metadata links

Hello everyone, The latest update of ESP (3642) has been released to live. The change log for this update is as follows: Change activity::conversationGetList now supports participant filtering

Hello everyone, The latest update of Service Portal (30) has been released to live. The change log for this update is as follows: Fix Progressive capture - session variables missing

Hello everyone, The latest update of iBridge Content Pack (334) has been released to live. The change log for this update is as follows: Fix Cloud Automations for Hornbill. Fixed issue when logging new tickets in Service Manager.

Hello everyone, The latest update of Service Manager (2690) has been released to live. The change log for this update is as follows: Fix Alternative Customer Label field on Sub-statuses translation form is populated with the incorrect translation {PM00173237}Fixed issue where "firstTimeFixEquals" was not not being displayed with the correct data on the dashboard charts {PM00173236}Settings for Pause Until Date/Time and Reason Required were not available within global sub-status configuration forms {PM00172830}Fixed issue where an error would display when trying to export requests {PM00173217}Fixed PC2 Categories UI inconsistency {PM00173108}

Hello everyone, The latest update of Hornbill Customer Manager (325) has been released to live. The change log for this update is as follows: Change Contact View - Removed the usage of the experimental flag to send an email from a template (right hand side)(Internal) Contracts List - Updated to work with new layout

Hello everyone, The latest update of iBridge Content Pack (333) has been released to live. The change log for this update is as follows: Fix Cloud automations for Hornbill integrations. Fixed issue with failing API calls into Hornbill.

Hello everyone, The latest update of Board Manager (256) has been released to live. The change log for this update is as follows: Fix Problems using check list with some dates fromatsPerformance issues reordering large lanes

Hello everyone, The latest update of ESP (3629) has been released to live. The change log for this update is as follows: New Two-Factor Authentication has been added to Guest accounts, the current implementation used email as a verification channel, this is how the logging in guest user receives the verification code to type into the login screen. The 2FA scheme is disabled by default. You can enable it, either globally for all guests, or enable it on an account by account basis.Two-Factor Authentication has been added to User and Basic User accounts, the current implementation used email as a verification channel, this is how the logging in user receives the verification code to type into the login screen. The 2FA scheme is disabled by default. You can enable it, either globally for all users, or enable it on an account by account basis.Change Index searching operations now return XMLMC_STATE_INVALID_SEARCH_SYNTAX (value 0x0209, decimal 521) when a search is performed with a syntactically invalid query.The session authenticationType property is now set to 'sso' instead of 'login' when the user has authenticated using Single Sign-OnFix The relativeRelevance field returned from indexer::indexSearch started at 100 for each page of results

Hello everyone, The latest update of Hornbill Core (168) has been released to live. The change log for this update is as follows: Change Backend changes prepare client side new features

Hello everyone, The latest update of ITOM (48) has been released to live. The change log for this update is as follows: New With this release we now introduce the option to set a Priority when creating jobs (idle - low - medium - high - urgent). This will affect the order in which the queue will go. For high, medium and low, when there is capacity, the jobs will be processed in priority order then submission order. Urgent jobs run immediately, even if the SIS service is at max capacity. Idle jobs start only if there is capacity to spare, the itom.reservedNonIdleCapacity setting controls how many "slots" to leave free.

Hello everyone, The latest update of SIS (3381) has been released to live. The change log for this update is as follows: New Now the SIS Service supports a specific Priority for ITOM Jobs

Hello everyone, The latest update of iBridge Content Pack (314) has been released to live. The change log for this update is as follows: New Cloud Automations for Uptrends. Manage Operators and return information about Monitors and Alerts from the Uptrends monitoring solution. See the Hornbill Wiki for more information. Cloud Automations for Text Anywhere. Additional operations for the sending of SMS messages and management of contact records. See the Hornbill Wiki for more information. Change Cloud Automations for Text Anywhere. Marked the old Send SMS operation as deprecated, as Text Anywhere have replaced the API that this operation used.

Hello everyone, The latest update of Document Manager (497) has been released to live. The change log for this update is as follows: Fix problem with loading more documents when scrolling down

Hello everyone, The latest update of Hornbill Core UI (1693) has been released to live. The change log for this update is as follows: New Added support for ITOM Jobs Priority on RunbooksChange Coworkers list - added filtering by user online status and availabilityAdmin - Platform Conf - Customize: Added image library picker support toLogin screen & Portals setupFix Admin - Workflow - Live Instances: Some xmlmc log messages caused the bpm log file viewer to break.Admin - Platform Conf - Email - Templates: checking template and clicking delete does not work.Admin - Adv Analytics - Charts: Data point value color not being appliedRequest view - Summary field does not update fully when pressing enterHigh Contrast Theme - Scrollbar now uses colors from the configurationbpm hud dispaly not resizing after opening closing right side bar

Hello everyone, The latest update of iBridge Content Pack (309) has been released to live. The change log for this update is as follows: Fix Cloud Automations for FastField Forms - corrected name of error output parameter

Hello everyone, The latest update of Live Chat (165) has been released to live. The change log for this update is as follows: Fix Livechat configuration page not available in new admin interface

Hello everyone, The latest update of Service Portal (29) has been released to live. The change log for this update is as follows: Change Load fontawesome from CDN FIX Progressive Capture - prevent double request log

Hello everyone, The latest update of iBridge Content Pack (305) has been released to live. The change log for this update is as follows: New Cloud Automations for Azure Automation. Create new jobs and retrieve details about existing jobs from your Azure Automation accounts. See the Hornbill Wiki for more information.

Hello everyone, The latest update of Service Manager (2674) has been released to live. The change log for this update is as follows: Fix No Results when using Employee Portal search All tab, when there are no catalog items available {PM00173075}Fixed issue where user's snippets are not displayed on the Request Details Update tab {PM00173057}Status filter not applied to Service Portfolio FAQ ListResolved issue in PC2 where raising a request via Live Chat selects the wrong customer {PM00173027}Resolved issue in PC2, where pre-selected checkbox values were not being bound to a request's custom fields {PM00172882}autoresponder request update confirmation email is incorrectly sent from live.hornbill.com domain and not a customer domain {PM00171336}