Kelvin
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Enhancement Requests
Posts posted by Kelvin
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@ArmandoDM Can I ask why the option in the field chooser allows you to list the assets if you can't map them back.
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@Steven BoardmanPerfect that worked, Thanks for your help on this today, much appreciated.
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1
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@Steven Boardman I have just sent you a message with the BPM definition.
I think its a standard BP that uses a Hornbill Automation > Hornbill Service Manager > Application > Timer > Mark Response Time
With these new SLAs is there a different node to stop the response timer?
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We are using the new configuration. I have set up a Service Level Agreement. Added rules and linked services. I can start the response timer in the BPM and this displays correctly on the request.
However when I use the auto task to Mark Response Time it displays the error.
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I have been playing around with SLAs and have been able to start a response timer but get the below when trying to stop it.
=========================================================================================================================================
Transaction Id: 20dd72b727a74eff96a850bc2fe99667
Timestamp: 2020-06-09 09:40:05Z
Node/Process: mdh-p01-node4 / Esp.wshft.ServerService (processId=8248)
Request Type: xmlmc
Request Name: apps/com.hornbill.servicemanager/bpmOperation/markRequestResponseTimer (time taken: 134057uS)
API Result: failed
Session/User ID: U2020060947054358 / kesout
----------------------------------------------------------------< Log >------------------------------------------------------------------
0.008114s [INFO]:[GENERAL] Invocations (52ef0f01-dcbf-49c9-9777-5214c2044098): apps/com.hornbill.servicemanager/bpmOperation/markRequestResponseTimer
0.012352s [INFO]:[PROFILE] Method Call: apps::markRequestResponseTimer (6410085483)
0.040503s [INFO]:[SECURITY] Session cloned. Original: U2020060947054358, Cloned Session: 'U2020060947054362', User: 'kesout', Tag: ResumeSession
0.124589s [WARNING]:[COMMS] Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined"
throw(e);
_fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee
0.126853s [ERROR]:[SCRIPT] nodeName: Call Request Mark Response Time; nodeId: 382453e7-c551-4afd-9054-d4aa7e5b0277; At 97/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined"
throw(e);
_fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee"
throw(e);
_fc_node_exec_382453e7_c551_4afd_9054_d4aa7e5b0277
0.132639s [WARNING]:[SYSTEM] XMLMC Request Failed: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_bpm/markRequestResponseTimer): nodeName: Call Request Mark Response Time; nodeId: 382453e7-c551-4afd-9054-d4aa7e5b0277; At 97/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined"
throw(e);
_fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee"
throw(e);
_fc_node_exec_382453e7_c551_4afd_9054_d4aa7e5b0277
0.132665s [ERROR]:[PROFILE] apps::markRequestResponseTimer() Method call results: failure (284303360 B, 123 ms, -92 kB, 0 ms, 0 kB)
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Any Ideas?
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Was there any ideas on this?
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I have a Human task that contains a checklist and also uses capture task fields
The next automated task users this variable to assign the request
&[functions.getTaskAnswers("task-c80f9bbe").TeamAssignment]
however this doesn't do anything. Any suggestions?
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When creating a custom PCF I have used a field with a dynamic drop down - Data Query - Get All Assets.
What Field ID do I need to use so that the Asset is associated to the request.
When I open the request there is no asset fields
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@Steven Boardman So I have narrowed it down and can now say that it doesn't work if you link a request form directly from a bulletin, we were trying to publicise a new form. If I link the bulletin to the Catalog and then click the item then the cancel does work as intended.
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@Tina.Lapere When you then click Yes what happens? ours just stays on the form to log a request and not go back to the portal page
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Resolved I was missing the [[file: ]]
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1
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Its been a while since I created Custom forms and I am sure it was possible but I would like to add images onto a custom from. I have tried using the wiki markup [[file path]] but it only displays as a link.
Can someone point me in the right direction please
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We have been working on our portal and have noticed that if you start to log a request the cancel button at the top doesn't do anything.
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We were only talking to Dan about this yesterday. @Steven Boardman are we looking to have this resolved within the next couple of weeks?
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@ArmandoDMI think it will be point 1 as excel seems to change the date format each time and we have to change in the csv.
Thanks for looking at it, I will post back when I get chance to upload another batch.
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So I have just tried to run the import this morning and although I get the error the asset is now appearing in Asset Manager.
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@James Ainsworth CSV upload within the Asset Management app.
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I am receiving the following error shen trying to upload assets via a CSV file any ideas?
EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database
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Hopefully a quick question.
Can you assign an SLA to an asset. We have a range of assets that are highly critical in the hospital. These are shared between multiple sites/departments so would not be appropriate to be customer based.
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@Steven BoardmanPerfect it was the more options part that I had missed.
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@Steven Boardman Thanks, I have managed to do this for the Users but where do I assign a page owner for the basic user company page.
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Can you advise how we change the text on the heading of the body. "Company home - For Basic Users"?
Trying to restrict length of string with RegEx
in Progressive Capture
Posted
@Martyn Houghton In one of our form we use ^.{1,30}$
I am not sure what the $ does but it then seems to work