[Streamline completing human tasks]

The follow up tick box to be unticked by default.

[Streamline completing human tasks]

Thanks Trevor can we also get it to not show Screen 4

Edit "Just found the tick box. Can this be unticked by default?"

[Streamline completing human tasks]

Is it possible to limit the number of screens that a user has to go through when that have to complete a Human task. At present they see the following screens.

Task

Screen 1

Screen 2

Screen 3

Screen 4

In an ideal world, I would only like the user to see Screen 2, Which still gives them the ability to open the follow up screen.

 

 

 

Forum Admin Edit: The functionality was provided by introducing Material Design in Core Collaboration. This thread is now locked.

[Failed BPM notifyEmailCustomer]

Thank you, obvious when you know how

[Failed BPM notifyEmailCustomer]

Looking for advice. I have a couple of business processes that are now failing with the message below

Above is the Process, can anyone see anything obviously wrong?

[End Parallel Processing Node - Unable to connect track]

Thanks Trevor

I have just delated the whole process and rebuilt and it seems to be ok, thanks for you advice.

[End Parallel Processing Node - Unable to connect track]

I am trying to flow a process into a Finish Parallel Processing box

So that I can close the process I have temporarily connected the checkpoints to a Temp (abort) process.

When I try and put these straight to the orange finishing box nothing happens and no arrow appears.

Any suggestions.

[Identifying Category ID for use in Pro Cap Decision Expression]

Great help thanks

[Answers from dynamic-type Custom form fields not showing in request - Fix Released in SM2.20.3]

I have created some custom forms and when testing all behaves as expected whilst collecting data however when I come to viewing the request not all the answers are showing.

During the capture phase I answered all the questions however the none of the dynamic lists are pulling across into the Request.

The fields which I have typed in come across as expected.

[Using Simple Lists in Custom Forms]

Thanks Dan

Moving on from this, is it possible to use a Custom Form on multiple Flows or do we have to create them from scratch each time.

[Using Simple Lists in Custom Forms]

Sorry to post on here but cant find anything on the wiki

Is it possible to check lists that I can use in Progressive Capture Forms.

I would guess this is done by simple lists?

[Check Box Answers missing first letter - Fix Released in SM2.20.3]

Sorry yes Check Boxes

That's great thanks

[Identifying Category ID for use in Pro Cap Decision Expression]

I am trying to build some Progressive capture flows and want to Branch from the Request Category selected. Is there anywhere to find out the CategoryIds for the Expression Builder

[Assigning requests between different teams and request visibility]

What are peoples views on the way Service Manager handlers users.

We are struggling a bit with not have users assigned to default teams (like in Supportworks)

We would like everyone to be able to see all the open requests in "Request List" however when a user carries out any work or updates a request we would want this to be done in a organisation context.

An example of one issue. We have a service desk that deals with level 1 jobs (password resets etc). If one of our 3rd line engineers takes a call and it is a password reset the Business process errors as they are not assigned to the right team.

I may be missing something

Should I be thinking about this from a different direction?

[Restrict visibility for request timeline updates]

Thanks Martyn, I was being blind

[Check Box Answers missing first letter - Fix Released in SM2.20.3]

I have create a Custom form and when I fill in a text field the data gets carried over to the Ticket ok however it is radio button it then misses the first letter. see screen shot

[Restrict visibility for request timeline updates]

Is it possible to restrict some of the auto generated updates on the Requests Timeline

"The request has been assigned to the team '1st Line Helpdesk' and the owner 'testuser' by the Business Process Engine"

"testuser has been added to this request as a member"

[Auto Assignment to Logging Agent]

Thanks for all the advice guys.

That's a shame as our application support team raise there own requests and don't always want the calls to go through our service desk. I think I may need to set up an alternative service for these requests.

[Auto Assignment to Logging Agent]

First post so go easy

I maybe missing a trick but I am trying to set up an auto assignment whereby the request is assigned to the Request Creator no matter which team they are in.

I can do this if I specify the team as 1st Line however we often have other teams generating tickets.

If I use as screenshot shows, it will not assign to anyone.