Can't tick feedback options

[Guest Paul Alexander]

Just noticed that the feedback 'star rating' isn't working on our portal.

The form pops up, but we can't select any 'stars' -

 

thanks

 

[David Hall]

Hi @Paul Alexander

Apologies and thanks for posting this up, just investigating this now and will let you know when I have an update.

Regards,

Dave

[Daniel Dekel]

Hi @Paul Alexander,

The issue has been fix and will be delivered in the next Collaboration Core build. If no other issues are found we intend to release the build at the beginning of next week.

Thank you,

Daniel.

[Martyn Houghton]

@Daniel Dekel

Thanks for the update, as this is affecting us as well on both the service and external customer facing portals.

Cheers

Martyn

[Alberto M]

@Daniel Dekel, when is the fix for this be released?

Today we realized that, when the users click on the "submit" button without choosing the star rating - which is enabled - it sets the request feedback to one star.

With this, we are having several one star rating requests wrongly, which is not good.

 

[Daniel Dekel]

Hi @Alberto M,

On 3/3/2020 at 5:06 PM, Daniel Dekel said:

If no other issues are found we intend to release the build at the beginning of next week

We aim for Monday or Tuesday.

Daniel.

[Alberto M]

@Daniel Dekel, we already have 6 requests where the star rating is set to 1 resulting from this issue. Once fixed, will it be possible for Hornbill to correct the database if we provide the list of requests where this happened?

[David Hall]

HI @Alberto M

Apologies for the inconsistencies, if you are able to maintain a list of references and the required rating, once the fix has been released next week, if you raise a support query with the relevant data we can look to get those values corrected.

Kind Regards,

Dave.

[Alberto M]

Thanks, @David Hall.

I'm keeping track of the affected requests and I'm asking its owners to check with the users which should be the correct star ratings. Once this is fixed, I'll raise a request with the requests list and ratings so they will be updated.

Regards,

 

[Alberto M]

@David Hall, just to confirm: when has this been solved?
I need to check which requests have been affected so I can raise a request to correct them.

[David Hall]

Hi @Alberto M

The fix for this was made available on the 9th March.

Kind Regards,

Dave