Jeremy Posted February 1, 2019 Share Posted February 1, 2019 In some of our PCF's we require our customers to enter a change number (CHxxxxxx) that has been raised. We would like when they enter this number in the PCF and a job is created, that the BPM will link the 2 together. Is this possible? Link to comment Share on other sites More sharing options...
samwoo Posted February 1, 2019 Share Posted February 1, 2019 We have a requirement for something like this as well, for customers to be able to link tickets by entering the reference number. +1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 1, 2019 Share Posted February 1, 2019 5 hours ago, Jeremy said: a job is created When you say "job" are you referring to an Activity or a different request? Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 1, 2019 Share Posted February 1, 2019 Assuming you want to link the newly created request from the progressive capture to an existing change using the provided reference number... I've had a look and I don't see an existing operation in the BPM for linking existing requests, only to create new linked requests. If this is what you are looking for I will see if this is something we can provide. Regards, James Link to comment Share on other sites More sharing options...
Jeremy Posted February 5, 2019 Author Share Posted February 5, 2019 On 2/1/2019 at 9:37 PM, James Ainsworth said: linking existing requests This is something that we would like to do. On 2/1/2019 at 9:30 PM, James Ainsworth said: "job" This would be a request I believe in your eyes. Link to comment Share on other sites More sharing options...
Aaron Summers Posted February 6, 2019 Share Posted February 6, 2019 +1 Link to comment Share on other sites More sharing options...
Dan Munns Posted October 30, 2019 Share Posted October 30, 2019 +1 And link back to my post: Link to comment Share on other sites More sharing options...
HHH Posted September 11, 2020 Share Posted September 11, 2020 +1 since I just ran into some issues that linking by BPM would solve Link to comment Share on other sites More sharing options...
HHH Posted September 14, 2020 Share Posted September 14, 2020 On 2/1/2019 at 10:37 PM, James Ainsworth said: I've had a look and I don't see an existing operation in the BPM for linking existing requests, only to create new linked requests. @James Ainsworth I cannot find where to create a new linked request, only update or resolve already linked ones. Can you point me in the right direction please? Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 14, 2020 Share Posted September 14, 2020 7 hours ago, HHH said: I cannot find where to create a new linked request You can find information about the Log Requests BPM Operations here Link to comment Share on other sites More sharing options...
HHH Posted September 15, 2020 Share Posted September 15, 2020 10 hours ago, James Ainsworth said: You can find information about the Log Requests BPM Operations here @James Ainsworth I have been looking at Log Requests BPM Operations but does it automatically become linked to the original request or how do I go about that? Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 15, 2020 Share Posted September 15, 2020 10 hours ago, HHH said: does it automatically become linked to the original request Hi HHH, Yes, it does automatically become linked to the original request. Link to comment Share on other sites More sharing options...
Jeremy Posted September 21, 2020 Author Share Posted September 21, 2020 FYI, we have created this by creating our own integration (via API) so you can enter a reference number or we have some simple lists that are updated with numbers and summaries so that we can link to problems/critical requests etc. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted April 19, 2021 Share Posted April 19, 2021 HI Was this 'request' ever done? We have a need for existing requests to be linked in the BPM, but I can't see anywhere to do that currently? thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 19, 2021 Share Posted April 19, 2021 Hi Paul, The requirement originally requested here which is the linking of existing tickets, is still in our backlog. I'll add your interest to the change. Regards, James Link to comment Share on other sites More sharing options...
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