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Email Template - Copy Facility

Martyn Houghton

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We are in the process of implementing multiple desks and therefore are duplicate a number of different email templates so that can be customised for each different 'Service Desk'. It would be really useful to have the ability to copy or create a new template based on an existing one, similar to the functionality that was present in the Support Works Email Template screen.

This would save a lot of work and also make it lot easier to maintain a large set of email templates.



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