Llyr

Hi, As we continue to work on automating our New starter process we where wondering is it possible to expose the "User Principal Name" attribute in ITOM so that we can format it correctly. Thanks Llyr

Hi, Any update on this? I would also like a way to email all tickets that are linked together, i can update all the tickets at once but no way to notifying the customer of the update.

+1

I can confirm that the issue is fixed for all our users now. Thanks

Happy news it looks like the issue is fixed on our instance, just doing some additional testing. :)

Panic over, i have worked out why it was not showing. The name of the Catalogue Item had been changed so there was no Business process for it to follow. Suggestion for future enhancement, when creating a new ticket from a business process, in the Catalogue item could this be a dropdown of all items available.

Hi, I have a process that creates new tickets from it depending on the customer's input. Some of the new tickets created from this process are not seen in any of the areas under the Manage Executed Processes area. Has anyone seen this before and any ideas how i can see where in the process these new tickets are at. Cheers Llyr

Ive had this error as well if this helps.

Hi, Yes im using the latest version. The latest error im getting is: Any ideas??

Same here.

Thanks, i will see if i can get an older version of R Studio.

Hi, I have been working on getting the reports i created in Hornbill pulled through to powerbi but i have hit a brick wall. When running the R Script in PowerBI i get the following error messages, any ideas where i need to start looking at to fi the issue.

Hi, We have had reports from our customers that they are no longer able to open our FAQs, they get the following error. Everyone who has the issue have the following roles and are just basic users. I have tested the FAQs with people that have and user account and they dont get the error. Has anything change or as we missing a role? THanks

Thanks Steve.

Is there a time line when this will be rolled out to everyone?

Hi, That is right what we are looking for is a way to use ITOM to update the accountExpires field in AD. Cheers

Hi, We are looking to automate out AD account extension process but when looking at ITOM we could not see a way to update the account expires field in AD or the Begin date field. Has anyone been able to automate this? Cheers Llyr

Thanks for the confirmation.

Hi all, Im currently working on some email templates to go from my Business process, and i was just wondering is there a quick way to get an users managers name to appear after the Dear, with out having to map the information in the business process to a custom field? Cheers

I will look at the Asset Management area, if that allows for a lot of information to be stored against an application that might help. We are planning to use ITOM to automatically put people in a specific AD group depending on the application they have chosen. Thanks for the help.

Hi, Currently in our organisation we use Microsoft List to manage the data around what applications we have available for our staff. The list hold information like App names, owner, approver, priority, AD group and so forth. We are now looking to use ITOM to help us automate a lot of our application request offering, but the issue we have is that currently we have no place to store which AD group staff need to be in to give access to specific apps. All our approved app are kept in a simple list, the value column holds the priority, approver and name. Was wondering does anyone else have this issue and how do they get around this?

Thanks

Thank you so much for the help.

OMG so simple, thanks. Any reason why the - ELS didnt work? the reason i didnt put the %ELS in the report as i didnt want it to pic up words that ended in ELS. Are report queries case sensative?

Hi, Im trying to report on tickets that has specific information in a customer field. I have build a report with the following filters, but i get no returns, but i know calls should be returned. In the report here are my settings: I know there should be data here because when i run a query in the Database direct area i get outputs : What am i doing wrong?? Cheers