Sam P
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Posts
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Enhancement Requests
Posts posted by Sam P
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Hi is it possible that the Notes field (on the Telephones tab) could be made available in the ITOM Active Directory User Management package? Thanks for your consideration.
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@Steve Giller thanks I'll take a look
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Hi @Steve Giller thanks, I need to sneak it in before the Hornbill Automation node to generate firstinitial+surname before it goes off and creates the next AD account. Is there a different / better way of doing it?
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Hi, is there / could there be the equivalent of the =LEFT(text, [num_chars]) Excel formula that could return a fixed number of characters from an Intelligent Capture response? I'm trying to find the best way to get JSmith from John Smith. I guess it could also include =RIGHT as an alternative option. Thanks
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Hi @Graham thanks, yes using Active Directory User Management - Update operation. I'm very new to ITOM (like, 1 week in!) so happy to have some pointers or to understand if there is a different/better way. Thank you.
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I wish to set Active Directory account expiry to 12 hours after being generated. I'm using the Calculate Working Date/Time utility and then formatting the date to the required output to send to AD and this is working fine, however when I check the AD account I notice that the expiry is set to the end of the previous day and there is no scope for the time to be included. Is there an alternative way to achieve a 12 hour expiry?
The request could be initiated on any given day / time so should not end at midnight as in theory it could have been requested at 23:55 and still be needed for the full 12 hours, not 5 minutes! Thanks in advance
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I'd also like to know if its possible to blank a field using ITOM, just tried with the following error:
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+1 to have better control over the creation of snippets
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When adding a Task from the Gantt View and where 'Notify Project Manager on Completion' is not set, an error is generated. When set, the error does not appear.
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Thanks @Berto2002, our Change Requestors only have Change Management User and they can see the calendar too which is odd without Change Calendar View as indicated above. In our current Workflow there's no requirement for them to have Change Request Assignee.
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I have added a Change Freeze which the covers Christmas and New Year period and this is showing nicely in grey in the change calendar, but I may be missing some things and therefore have a couple of questions:
- Is there a way to stop changes being scheduled during the change freeze period (during logging)? It seems that a change cannot be rescheduled during the change freeze period once logged, which works well, but can still be logged in the first place
- Could the Date & Time control be greyed out or show the change freeze period, in the same way it shows Bank Holidays? Or should I be adding the Change Freezes to the Working Time Calendar as well as the Change Calendar?
Any other suggestions on how to better manage Change Freeze periods without manual intervention? Thanks in advance
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@AlexTumber is there a new setting that could be adjusted so the Action visibility can be customised? By default we have this set to Team. Thanks
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Thanks Alex that's great.
It would be equally great to have this on all tickets, not just unassigned, perhaps that can be added in the future
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Thanks Steve, sorry for not making it clear....this is Project Manager Gantt View by Task
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Not related to Resources, but I do have this issue when looking at the Task View - you can only scroll down by clicking or dragging the vertical scroll bar, not with the mouse.
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+1
Is there / could there be greater control over the colour scheme for Tasks and Milestones, including the thresholds at which the colours change? As mentioned by @Damola our organisation uses Red to show that a task / milestone / project is overdue or in trouble, not that the progress has not yet reached 30% complete, we use Blue for complete, etc, etc. Its hindering the progress of our implementation of Project Manager because the colours conflict with our existing projects. Any advice appreciated. Thanks
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Brill @Steve Giller and Cloud team, thanks for the fast fix
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We have a number of Workflows that use the Date Formatter node that have been failing today, they were fine yesterday and no changes have been made to the relevant flows. They can be successfully restarted in the Admin panel but raising here as I either need to know what to change or it may be an issue Hornbill end. Thanks for any help
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+1 and if was available as a Home Page Widget that would be even better
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@Berto2002 thanks, will this only work as part of the Workflow though? Changing the scheduled date on the Request will not prompt a node to be invoked? (I dont think, eek!)
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@Graham thanks for confirming and updating the Wiki
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I have found the Wiki article outlining the various Windows server options for SIS, but just wondered if 2022 is also now compatible? Thanks
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AD Notes field available in ITOM
in IT Operations Management
Posted
@Steve G thank you
You may also have ChangePasswordAtLogon? request from me too, which is a little more important than Notes if it helps prioritisation. Thanks for your help.