David Longley

I want to display more fields within the customer ‘my profile’ section. I can see that I can add new fields within he contact section (e.g. I just created a filed called VIP): How would I be able to display for example VIP in the 'my profile' section so that the contact can populate this information: Please can you configure the style sheet so that you can select what extra files to display fo the contact to update.

Cheers @Martyn Houghton, this has worked a treat. Thanks. Another, question, do you know how i can add images into the ProCap form? e.g : if you see this error message below please ensure you have .....

Hi @Steve G @Victor @Steve Giller I am getting the above error on a ProCap form that i have just created only when i select 'No I am not using the correct URL' question. If i select Yes I am , the flow works perfectly. Here is the flow: This is the Goto IF condition of the correct URL branch: Please help as it is driving me mad:

When will there be an update contact? @Steve Giller

@Martyn Houghton it is a contact

I am creating some new procap questions and plan to use the wiki mark up the style the content. I have loads of screen shots / image that i wish to use, how do i embed these into the form?

I am creating an ibridge integration within Hornbill so that i can update a contact details with information supplied via a ProCap form. The form is asking for a User ID to be populated, what would i need to select?

thanks @Victor any ETA just so i know whether to wait or manually import all my contacts / orgs?

Hello, Is there a tool or script (similar to how we can import users) so that i am able to manually import over 500 contacts in the system? Are there any plans to provide this facility either in the Admin Tool or as a separate tool similar to the Request Loader?

+1 for us too. really need to be able to import contacts .. over you to @Victor

+1 for this too please...... any update on when this will be available @Steven Boardman thanks

thanks @Martyn Houghton, i do think this would be useful.

Hello, I was hoping that someone can tell me what node i need to use to add users to add specific users as an interested party to a ticket. Basically, what i am trying to achieve is that when a ticket is prioritised as a Major incident, then the system will automatically add users as 'followers' so they have visibility of that ticket.

thanks @Victor i want the rule to raise a request only if an email is in a particular folder. we will manually move the email from the inbox into the chosen folder which the rule will look at and create a ticket if such an email is present. Basically i want to know if you can configure the rule to look at a specific folder in the mailbox rather than the inbox folder.

Hello, I would like help configuring my auto-logging rule so that instead of every email being automatically logged when it arrives in a mailbox, i want the rule set up so that it only looks for emails in a specific folder within my mailbox. Is this possible? Thanks

oh, ok then, Thanks for the information @Victor

ok thanks @Victor, how would we add this into hornbill like you have done?

hi @Victor, i am not after feedback emails, i really want to know how i can get the above added to my instance of Hornbill. The above feedback appears when you close a ticket with Hornbill support and i would like to know how to get this added?

@Yodit @Steve G @Samrai - hi all, can anyone help me out with this one or advise where to start?

opps.. Thanks @Steve Giller. Cheers for your help yet again

thanks @Victor. Lets hope this thread gets some traction. Cheers

@Steve G Can you draw out how i would do this please as i want to include what is being populated int he ProCap form to be displayed in a custom column in my request view,

/ hi @Victor, I have figured out how to do this now. One further and final question on this thread, can we point the field ID to update two areas? e.g. i would like the value in the answers update two locations: thanks

hi @Victor, the field was meant to be a text field. I will remove Custom 30. Below is a list of options available: what do you suggest i select? i did try this: but it has not displayed any value. I chose Custom O as i read that i can hold up to 255 characters. Do i have the field ID is typed correctly? I want to include text in this field.

Hello, I am trying to create a new custom column in the 'request list' view. I have created my column called: Description and mapped this to custom 30 i then go into my ProCap form and update the Field ID TO: h_custom_30 i log my ticket but no value is being populated in my custom column, I guess I am doing something wrong?