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Found 9 results

  1. Being fairly new to Python I am trying to work out how to populate the xmlmc object with the required Input Parameters in order to call the 'entityUpdateRecord' in particular the 'primaryEntityData' . I can see what is needs via the API documentation but there is no Python code examples. https://api.hornbill.com/data/?op=entityUpdateRecord I am wanting to be be able to populate a number of custom field values on a request. Has anyone got any Python code examples that would help? Cheers Martyn
  2. We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.
  3. Hello, Starting today we have been getting the following error messages on a range of tickets: Xmlmc method invocation failed for BPM invocation node 'stage-b656dda2-4478-4afb-5baa-d1b8ad58c648/flowcode-8b6ec817-710e-4646-a47b-d46435094188': 0200 apps notifyEmailCustomer FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 279/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd
  4. I'm trying to carry out a simple asset update of a Computer Peripheral and it's proven quite hard work. I only want to change the "location" of the asset. In order to achieve success I couldn't just submit the "required" fields as the FlowCode refused to validate the data that must already be part of the record. So I have had to populate all kinds of other fields to get it to work. Required fields are: assetId, name, type, version But I actually had to fill in all of these. $peripheral = [ 'acqMethod' => 1, 'actualRetireDate' => '1970-01
  5. I thought I'd spend some time tidying up my PHP implementation of Invoke() as I was using little in the way of error checking and was pretty much dumping the response back to the calling functions. It works, but it's not as I'd like. So I started adding in some error checking on the responses and found that I'm at a loss as to what Invoke() is actually returning. My initial understanding was that by submitting the headers and xml parameters I'd be getting back json as requested in the header. 'Accept' => 'Application/json', But it looks like this isn't necessarily the case.
  6. Is there a query or task function that will return a list of all tasks, not just those assigned to you? I'm after a way of looking for tasks assigned to a particular user, or all open tasks.
  7. com.hornbill.core::getCoWorkersList The documentation seems to imply that all of the parameters are optional. This doesn't seem to be the case. If I leave any out the call fails with a Flow Code error. <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="fail"> <state> <code>0200</code> <service>apps</service> <operation>getCoWorkersList</operation> <error>FlowCode Exception (com.hornbill.core/flowcode/fc_ops/getCoWorkersList): nodeName: CoWorker Search; nodeId: 2b21fc1e-de0c-41a7-b536-74c7ed3690da; At 1
  8. Where can I get this? It's reference in the self documenting api and without it the api is becoming less useful. For example: data::entityBrowseRecords - What can I pass as an entity to get the entity data? apps/com.hornbill.servicemanager/Asset::searchAssetGlobal - what can I pass as filter to get the list of assets I'm looking for? data::queryExec - What are the names of the available queries to pass as queryName? There's only so much guessing I can do.
  9. Looking at the documentation for the api I see PHP examples make use of a class ESP. Is this class publically available? It would save me a lot of time translating from go. $the_transport = new \Esp\Transport("", "xmlmc", "dav"); $mc = new \Esp\MethodCall($the_transport); try {
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