[Availability Change - All Option "Undefined"]

Same for us.

Thanks

 

[Live Chat not visible on Service Portal]

Hi @TrevorHarris

I had tried that already, after reading some of your other responses. 

We are being told now that we potentially don't have licenses assigned, so that is being looked in to as we assumed we've paying for these.

Thanks for your response.

Cassie 

[Live Chat not visible on Service Portal]

Having had a look around, it looks like our subscription is no longer visible after the most recent update. 

[Live Chat not visible on Service Portal]

Hi, we are trying to configure live chat and believe everything is set up but live chat is not visible on the service portal nor as a button on live.hornbill. 

Can you offer any advice?

Tried looking on here and in the Wiki but info seems pretty dated.

Thanks

Cassie

@Nick Brailsford

[Unable to save asset records]

I have cleared the browser cache and this made not difference.  The issue is present on IE., Edge & Chrome.

When clicking the Save button after changing a record nothing happens.

Dan Riley is back here with me in the morning so will also liaise with him.

Thanks

Cassie

[Unable to save asset records]

I have also logged as a support request but I am unable to save any changes to asset records since today's update has been applied.

[Asset Management - Unable to add a tablet]

@ArmandoDM

We have the same issue trying to add new mobiles.

[Filter in Request View not displaying correct information]

1 hour ago, Deen said:

@Cassie we now have a fix for this and your instance will be patched later today.

Thank you

[Filter in Request View not displaying correct information]

Hi, I have just noticed today that the filter on some views of the request list, and consequently the charts in the dashboards, are no longer displaying the correct information.

This seems to be mainly charts that have team type filters.

Just wondered if this is the result on an update?

[customer or service portal?]

Thanks @TrevorHarris

I will try out both, see which works best for users.

[customer or service portal?]

Thanks @Gerry and a Happy New year to you too  

I will try and give that a go.

 

 

[customer or service portal?]

We have some users who work for a sub company and therefore have a different email address to all our normal users who use  SSO to access the service portal, these users can't access the service portal as it fails to authenticate them.  I was considered adding them as contacts instead but you don’t seem to be able to assign assets to contacts.  Can you advise me what is the best set up for these users please?

[Enable Assignment No Longer Working]

Home > Applications > Hornbill Service Manager > Configuration > Service Desk >  Team Name

The function to enable/disable assignment is no longer working, you can set the users to yes or no, but it doesn't save the option anymore when you leave the page.

 

[Training Videos for Analysts]

@Dan Munns Ok great, thanks

[Training Videos for Analysts]

@Dan Munns I've had a look at the youtube channel and can't find anything specific, if you could send me your word documents that would be a great help.  Thanks

[Training Videos for Analysts]

Are there any videos available that can be watched by analysts who will be using the system but have not been involved in the switch on/configuration, so they know how to perform basic tasks such as logging and resolving calls.