Cassie
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Posts
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Enhancement Requests
Posts posted by Cassie
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Can the form the the FAQs are on be made bigger, it's very hard to navigate if you have a lot of FAQs. There is a lot of white space on the page that could be utilised.
What would also be nice is the ability to reorder them too.
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Same here for some users
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On 11/11/2022 at 9:31 AM, Steve Giller said:
We can't share that information publicly, so could you raise a Support request with a Passcode so we can take a look and see where the issue is occurring, please?
@Steve Giller Shall I now raise?
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Hi, it looks to be all users.
I can go in and edit and resave manager, this then displays correctly.Once the import is rerun, it overwrites and the shows only 1 letter again.
We have just updated to the latest import and has made no difference.Thanks
Cassie
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Hi James, I think you misunderstand, the correct information comes through, Hornbill no longer displays it correctly.
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This has always come in through Data Import, it has only just started displaying like this.
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In the Platform Configuration > User.
All the manager fields only display the last letter of the managers name.
Presume this was from a recent update as this previously worked.
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Our processes are set to use a specific calendar (servicedesk) and last bank holiday (jubilee) working fine, now it's not taking the holiday exclusions into account
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@James Ainsworthdo you have any ideas please?
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We have the Summer bank holiday set up as a holiday exclusion in our ServiceDesk Calendar, users however are still able to pick it from the date picker. It seems the calendars are being ignored, is this due to recent update as this wasn't the case last bank holiday.
Thanks
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Hi,
If we use a custom field to temporarily store someone's personal email address, is there an easy way to remove this data from a request at the end of a process?
Thanks
Cassie
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@James Ainsworth
So I have the time format field now working after changing that last setting.
I have the hide if empty field working.But I can't seem to use them both together. Is this the correct esp condition?
Thanks
Cassie
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Thanks @James Ainsworth will give it a try in the morning and let you know if I have further issues
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2022-06-27 09:45:00Z
It's the Z on the end that it won't get rid of.
Both the regional settings are configured
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Hi
I adding in a custom field into an email template. I found out in the link below on how to make it not visible if empty which is great.
I also need to know how to format it as well as it's a date custom field, I can seem to get |formatLocalTime to work using {{.H_custom_21|formatLocalTime }}Can anyone point me in the right direction?
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I have now resolved with the help of @DanielRi it was apparently due to an experimental setting not being enabled.
P.S you should up rank me
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They all have either a team or an owner
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I only have the ability to assign the request, not of the other options such as cancel, resolve show. Is there a setting to be changed anywhere to make these visible?
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+1 for us too
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No pick list comes up I'm afraid.
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When trying to add/amend the department field in an asset we get an error:
Error in SQL query, see log for more details -
Reloaded application cache, all sorted - please ignore
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Unable to search Assets since latest update
FAQs - size of form - Development request
in Service Manager
Posted
I was viewing on a 24 inch monitor.
Thanks for passing on to development